TIME [OFFICIAL] TIME Fibre Broadband™ v3.o, 500 Mbps of rocket science
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 Aug 3 2016, 08:06 PM
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#41
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Junior Member
337 posts Joined: Feb 2009 
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Just heard that TIME is offering a RM500 rebate as a switch incentive/goodwill gesture in addition to the free month for anyone signing up now, even for people who are out of contract with their existing ISP who don't to play a cancellation penalty.
All they need is proof that you have an existing broadband subscription - e.g. Bill, e-statement, etc. Can any agent or dealer confirm this? |
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Aug 4 2016, 01:38 AM
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#42
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(jjj2 @ Aug 3 2016, 10:13 PM) Hi, Well, that seems to contradict what Mala from TIME told me.Nope, this is not right. The easy switch over plan only applies to application that is still tied with contract. Thanks.  |
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Aug 18 2016, 04:15 PM
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#43
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Junior Member
337 posts Joined: Feb 2009
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I noticed that the DIR-850L router provided has very basic functionality at the moment. Do not even see the settings to perform DHCP reservation and MAC address filtering.
I don't even see connected LAN devices like PCs, only connected wireless devices. I know there is an older UI that has orange headers on hardware version A routers, resembling the ones in older Dlink routers, with all the functions. Do I need to upgrade/downgrade the firmware in the current hardware version B TIME-provided router for a more comprehensive UI? Any help is appreciated. This post has been edited by tritonite: Aug 18 2016, 04:45 PM |
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Aug 18 2016, 04:44 PM
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#44
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(anfieldude @ Aug 18 2016, 03:12 PM) For any kind soul on time..would it be possible to try speedtest to this site.. Getting 99-100Mbps.. with the odd 'flickering' of 110Mbps.Netflix speedtest This is netflix speedtest and it's only download speedtest. Curious what speeds time owners get on a 100Mbps line. On unifi 100Mbps I get average about 55-70Mbps |
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Aug 18 2016, 11:57 PM
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#45
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(jjj2 @ Aug 18 2016, 10:09 PM) Hi Bro, As mentioned, I can't even see my connected via LAN PCs to enable IP Reservation.For IP reservation, you may click on the "Connected Clients" icon located on the Home page. Then click on the pencil icon, and enable the IP Reservation. For HW version B, Mac Filtering has been removed. You can upgrade to the latest 2.07 firmware, but I doubt that will include back Mac Filtering seeing Mac spoofing is so popular nowadays. Thanks. Do you know why the UI/firmware for version B is so limited? |
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Oct 24 2016, 10:12 PM
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#46
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(abusive123 @ Oct 24 2016, 09:52 PM) guys, is TIME throttling now? Past week i'm getting REALLY REALLY bad ping to World of warcraft. and its ALWAYS happening between 9 - 11 pm. All my friends on TMNET and Maxis are not having this issue.. So this is a ISP problem. What gives?? I think you need to qualify your statement as it's only affecting the WoW Oceanic servers. US servers are fine.1 <1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1] 2 52 ms 7 ms 2 ms ag-01-glsfb.ni.time.net.my [223.28.0.216] 3 2 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41] 4 11 ms 15 ms 15 ms 223.28.2.1 5 8 ms 8 ms 7 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82] 6 8 ms 8 ms 8 ms 124.158.226.149 7 8 ms 8 ms 7 ms xe-0-1-0-1.cr-gw-2-sin-pip.sg.globaltransit.net [124.158.224.241] 8 8 ms 9 ms 11 ms 124.158.224.70 9 84 ms 83 ms 76 ms 4826.sgw.equinix.com [27.111.228.74] 10 193 ms 194 ms 186 ms so-0-7-0-0.cor01.per02.wa.VOCUS.net.au [114.31.206.140] 11 179 ms * 182 ms bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128] 12 169 ms 178 ms 183 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73] 13 180 ms 178 ms 177 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194] 14 185 ms 189 ms 178 ms 27.111.251.106 15 172 ms 168 ms 172 ms 103.4.115.248 EDIT: Did another traceroute. What do these (*) mean? 1 <1 ms <1 ms <1 ms RT-AC68U-33A0 [192.168.1.1] 2 2 ms 1 ms 2 ms ag-01-glsfb.ni.time.net.my [223.28.0.216] 3 1 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41] 4 9 ms 15 ms 15 ms 223.28.2.1 5 8 ms 9 ms 7 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82] 6 8 ms 8 ms 8 ms 124.158.226.149 7 8 ms 7 ms 8 ms xe-0-1-0-1.cr-gw-2-sin-pip.sg.globaltransit.net [124.158.224.241] 8 9 ms 9 ms 8 ms 124.158.224.70 9 84 ms 76 ms 78 ms 4826.sgw.equinix.com [27.111.228.74] 10 182 ms * 193 ms so-0-7-0-0.cor01.per02.wa.VOCUS.net.au [114.31.206.140] 11 * 169 ms 175 ms bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128] 12 188 ms 183 ms 180 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73] 13 173 ms 178 ms 176 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194] 14 185 ms * 192 ms 27.111.251.106 15 171 ms 179 ms 171 ms 103.4.115.248 Maybe TIME is scrimping on the bandwidth to Australia now. Glad I finish raiding by 8pm. |
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Oct 24 2016, 10:18 PM
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#47
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(abusive123 @ Oct 24 2016, 10:13 PM) by any chance, are you affected as well? I'm on between 1k - 5k ping at the moment. Yeah, it skyrocketed to 12k earlier, but seems to be down to around 320/800 Home/World now.Maybe after 9pm is when everybody starts downloading their kangaroo/koala p0rn. |
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Oct 25 2016, 10:01 PM
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#48
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(abusive123 @ Oct 25 2016, 09:41 PM) those of you whom are looking to get TIME to use for online gaming.. dont bother for now. it seems TIME can't resolve serious network lag or even bother responding to customers emails. It was great whilst it lasted.Looks like TIME CS will just need to be dealt with the same way as the ignorant ones at TM Unifi - i.e. inundate the TIME CS Facebook and other social media pages with traceroutes and other screenshots, preferably in that 'SO LONG SLOWPOKES!' thread. Make it really visible, and don't take the standard 'we are currently investigating the issue' nonsense, because we all know that takes months. At the very least, I'd expect them to acknowledge the issue publicly, instead of trying to coax everyone into taking it behind the scene in emails. This post has been edited by tritonite: Oct 25 2016, 10:02 PM |
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Oct 26 2016, 02:09 PM
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#49
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(EnTaroAdun23 @ Oct 26 2016, 06:05 AM) TL;DR: I use the TIME-provided DIR-850L, and I still get unacceptable levels of latency between 8-11pm, and ONLY between 8-11pm. At no time did they offer to come over and replace it with a replacement router to resolve the problem. I'm only 3 months into a 2-year contract, so guess what? It IS TIME's fault. I should not need to spend money to buy a router of my own to replace the under-contract router to get optimal performance, and especially since I'm usually the only one using the connection most of the time.1. It's note always Time's fault. Do your research. 2. If you're still using the Linksys E1200 router that Time provided to its subscribers up until March 2016, get rid of it and buy yourself a new AC1200 or better router. And since it only happens predictably at that time of the night rather than randomly at all times of the day, I highly doubt it's the router's problem. So yeah, let's stop trying to help TIME mitigate their problem with all sorts of pseudo-excuses. They (and all other ISPs) are great at doing that on their own. |
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Oct 27 2016, 03:42 PM
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#50
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(abusive123 @ Oct 27 2016, 10:55 AM) It's all gone wrong for TIME at the moment. I dont know whats happening behind the scenes but its a mess. A whole bunch of online games are affected at the moment. I play World of warcraft and its at a bad state right now ping wise. Yeah, it feels like I'm back to playing on my old Unifi 5Mbps line now... and I don't mean it as a compliment.I think what peeves me off the most is that they dont bother to respond to my emails or when i do call them, they're not the slightest bit helpful at all. The only person that has been helpful is Yeapch01 and he isnt even working directly for TIME. Its just a frustrating period right now to endure. |
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Oct 27 2016, 07:57 PM
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#51
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(abusive123 @ Oct 27 2016, 05:16 PM) at work now, is oceanic wow ping still bad? was like 250 or somethng this morning from the usual 100 we used to get. Around the mid- to high-200s. I left the mythic raid early because I couldn't justify the performance doing progression. Went to do Karazhan attunement on Sargeras instead. |
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Oct 28 2016, 10:01 PM
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#52
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(jjj2 @ Oct 28 2016, 06:02 PM) Hi Guys... the issues have been reported, please test again tonight & perhaps monitor following few Nights as well... I think there haven't been a shortage of people reporting the problem.The following symtoms hv been spotted (cabled connections) : 1) Download speed decreased tremendously, upload speed not affected. 2) Higher ping compared to normal. Do feedback to CS@time.com.my immediately for easier troubleshooting. What we want now is for TIME to stop staying silent, acknowledging the problem and giving us an ETA as to when it will be fixed... or maybe they'll just take the popular 'head in the sand' approach and keep pretending everything is a-ok. |
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Oct 30 2016, 08:24 PM
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#53
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(fidodido21 @ Oct 30 2016, 05:56 PM) I know unifi collects it if you terminate before contract ends...but not sure if they do collect after contract ends.... The modem/BTU will always belong to the ISP, whether it's TM, TIME or Maxis. That will have to be returned when you choose to terminate.Now for TIME, once the contract ends...you're saying they will not collect, correct? The router and phone is yours to keep after the initial 2-year contract ends. |
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Nov 2 2016, 08:53 PM
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#54
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(Dothan @ Nov 2 2016, 02:34 PM) IMHO, this is really a big boomerang routing issue. The point here is that it's not as though it was a bad routing to start with. It's that up until a few weeks ago, it was working fine. Then something happened and it's like they changed something and seemingly deliberately utilised a bad routing plan like that used by Unifi.7 40 ms 40 ms 46 ms 10ge1-16.core1.hkg1.he.net [184.105.223.189] 8 194 ms 193 ms 198 ms 100ge8-2.core1.lax2.he.net [184.105.64.125] 9 202 ms 202 ms 202 ms 100ge8-2.core1.pao1.he.net [184.105.81.237] 10 205 ms 215 ms 208 ms 10ge4-1.core1.sjc1.he.net [72.52.92.114] 11 224 ms 226 ms 224 ms vocus.gigabitethernet2-13.core1.sjc1.he.net [64.71.184.46] 12 232 ms 231 ms 232 ms bundle-153.cor02.sjc01.ca.vocus.net [49.255.255.24] 13 228 ms 228 ms 228 ms ten-0-5-0-0.cor01.syd04.nsw.VOCUS.net.au [114.31.199.37] The packet reached SG then go to HKG then go over Pacific to LA then Palo Alto then San Jose (the whole Silicon Valley) and then go over Pacific (again) reaching New South Wales (Australia).  yeapch01 and jjj2 should help escalate this routing issue for you. Some of us would just like whatever happened reverted back to how it used to be. It's really not hard. |
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Nov 12 2016, 10:21 PM
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#55
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(dunnoduh @ Nov 12 2016, 04:20 PM) It seems to be routing properly now It is now hoped that it will stay this way.1 <1 ms <1 ms <1 ms 192.168.1.1 2 2 ms 2 ms 2 ms ag-01-glsfb.ni.time.net.my [223.28.0.216] 3 2 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41] 4 14 ms 15 ms 15 ms 223.28.2.1 5 8 ms 8 ms 8 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82] 6 8 ms 8 ms 8 ms 124.158.226.149 7 8 ms 8 ms 8 ms xe-0-1-0-1.cr-gw-1-sin-pip.sg.globaltransit.net [124.158.224.237] 8 8 ms 8 ms 8 ms xe-0-0-2-0.pp-gw-1-sin-pip.sg.globaltransit.net [124.158.224.66] 9 8 ms 8 ms 9 ms 4826.sgw.equinix.com [27.111.228.74] 10 103 ms 103 ms 103 ms ge-0-1-0-15.cor02.per02.wa.VOCUS.net.au [114.31.206.98] 11 103 ms 103 ms 103 ms bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128] 12 102 ms 102 ms 102 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73] 13 99 ms 139 ms 99 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194] 14 99 ms 99 ms 99 ms 27.111.251.106 15 103 ms 102 ms 102 ms 103.4.115.248 And should it deteriorate again, I expect TIME and their representatives, self-appointed and otherwise, use this as a reference point, instead of once again asking for endless traceroutes, testing examples and proof. I will remind you that it took over a month to have it sorted out. |
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Dec 24 2016, 09:09 PM
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#56
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(Aelzen @ Nov 12 2016, 04:25 PM) CODE Tracing route to 103.4.115.248 over a maximum of 30 hops 1 2 ms 1 ms 2 ms ag-01-glsfb.ni.time.net.my [223.28.0.216] 2 1 ms 1 ms 1 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41] 3 13 ms 15 ms 14 ms 223.28.2.1 4 8 ms 7 ms 8 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82] 5 8 ms 8 ms 8 ms 124.158.226.149 6 8 ms 7 ms 7 ms xe-0-1-0-1.cr-gw-2-sin-pip.sg.globaltransit.net [124.158.224.241] 7 8 ms 8 ms 8 ms 124.158.224.70 8 8 ms 8 ms 8 ms 4826.sgw.equinix.com [27.111.228.74] 9 103 ms 103 ms 103 ms ge-0-1-0-15.cor02.per02.wa.VOCUS.net.au [114.31.206.98] 10 103 ms 103 ms 103 ms bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128] 11 102 ms 102 ms 102 ms ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73] 12 100 ms 161 ms 99 ms as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194] 13 99 ms 99 ms 99 ms 27.111.251.106 14 103 ms 102 ms 102 ms 103.4.115.248 Trace complete. That is how it should be! CODE Tracing route to 103.4.115.248 over a maximum of 30 hops 1 4 ms 4 ms 4 ms lo0-ag-01-glsfb.ni.time.net.my [223.28.0.216] 2 4 ms 11 ms 3 ms ae2-er-01-glsfb.ni.time.net.my [223.28.26.41] 3 13 ms 14 ms 15 ms 223.28.2.1 4 10 ms 10 ms 10 ms Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82] 5 10 ms 10 ms 10 ms 124.158.226.149 6 21 ms 19 ms 9 ms xe-0-1-0-1.cr-gw-1-sin-pip.sg.globaltransit.net [124.158.224.237] 7 10 ms 21 ms 10 ms xe-0-0-2-0.pp-gw-1-sin-pip.sg.globaltransit.net [124.158.224.66] 8 10 ms 10 ms 21 ms 4826.sgw.equinix.com [27.111.228.74] 9 158 ms 158 ms 158 ms ten-1-0-0-100.bdr01.hkg01.hkg.vocus.net [119.161.84.22] 10 169 ms 158 ms 158 ms ten-0-1-1-4.cor01.syd04.nsw.VOCUS.net.au [119.161.84.29] 11 161 ms 188 ms 164 ms bundle-101.bdr04.syd03.nsw.VOCUS.net.au [114.31.192.47] 12 182 ms 178 ms 159 ms ip-134.197.255.049.in-addr.VOCUS.net.au [49.255.197.134] 13 159 ms 169 ms 158 ms xe-0-0-0.gw101.sy1.ap.equinix.com [27.111.240.142] 14 170 ms 158 ms 169 ms xe-1-0-1.gw101.sy3.ap.equinix.com [27.111.240.145] 15 168 ms 167 ms 158 ms 27.111.251.106 16 158 ms 158 ms 173 ms 103.4.115.248 Trace complete. Is this going to be a monthly thing? |
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Mar 21 2017, 04:15 PM
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#57
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(blacktubi @ Mar 21 2017, 03:34 PM) Unifi is offering 100Mbps for residential consumer now. I believe Time will step up their game. The sad and honest truth is that, as a society, Malaysia is not ready for Gigabit internet. My prediction: 100Mbps to 300Mbps 300Mbps to 500Mbps 500Mbps to 1Gbps Most consumer devices can't even handle 300Mbps on wireless and most people are using wireless nowadays. Power users will benefit the most on this.  As has been shown numerous times in this thread, Malaysians are way too quick to blame the ISP when performance is not what they expect. When in truth, it's usually down to bad wireless topography, inadequate hardware capability and general ignorance about how to manage expectations when it comes to connectivity to foreign servers. |
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Jun 5 2017, 01:51 PM
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#58
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(Aelzen @ Jun 5 2017, 01:02 PM) I'm in PJ. Rather surprised at it, as even in the worst times it's never been this slow before (from memory, which isn't 100%). I'm also in PJ, and had the same issue for about 2 hours earlier. It has since mostly recovered, but still not back at what it used to be. It's usually around 100ms latency to my work server In Melbourne. It's currently at around 150ms.Will give the CS line a call. Ta. |
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Aug 29 2017, 10:43 PM
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#59
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Junior Member
337 posts Joined: Feb 2009
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It took one call to the right person (NOT front line helpdesk), and 20 mins later, it's fixed.
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Aug 29 2017, 10:53 PM
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#60
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Junior Member
337 posts Joined: Feb 2009
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QUOTE(Aelzen @ Aug 29 2017, 10:48 PM) Well, my upload speed is fixed (278 or so). Download is now about 8mbps, which is admittedly better than 2.5. I'm only on the lowest plan, so I can't speak for those on the higher plans, but I'm back at and a bit over 100/100 now. |
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