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TIME [OFFICIAL] TIME Fibre Broadband™ v3.o, 500 Mbps of rocket science

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tritonite
post Sep 12 2017, 08:09 PM

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So, it looks like traffic to Australia is being routed via the US AGAIN!, and it's been that way for the past week, at least.

Was hoping it would be fixed when everyone at TIME technical came back from the extended Merdeka holidays, but it doesn't seem so.

CODE
Tracing route to 103.4.115.248 over a maximum of 30 hops

 1     4 ms     3 ms     3 ms  lo0-ag-01-glsfb.ni.time.net.my [223.28.0.216]
 2    18 ms    39 ms     8 ms  ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
 3    15 ms    27 ms    18 ms  223.28.2.1
 4    10 ms    18 ms    19 ms  Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
 5    13 ms    13 ms    22 ms  ae-2.edge-gw-1-sin-pip.sg.globaltransit.net [124.158.226.149]
 6    19 ms    21 ms    18 ms  xe-0-1-0-1.cr-gw-2-sin-pip.sg.globaltransit.net [124.158.224.241]
 7    10 ms    10 ms    12 ms  124.158.224.70
 8     *        *        *     Request timed out.
 9    78 ms    75 ms    84 ms  100ge13-2.core1.tyo1.he.net [184.105.64.254]
10   218 ms   188 ms   193 ms  100ge4-1.core1.lax2.he.net [184.105.65.9]
11   191 ms   190 ms   195 ms  100ge8-2.core1.pao1.he.net [184.105.81.237]
12   193 ms   202 ms   201 ms  10ge4-1.core1.sjc1.he.net [72.52.92.114]
13   185 ms   191 ms   190 ms  vocus.gigabitethernet2-13.core1.sjc1.he.net [64.71.184.46]
14   342 ms   340 ms   348 ms  bundle-153.cor02.sjc01.ca.vocus.net [49.255.255.24]
15   346 ms   352 ms   346 ms  ten-0-6-0-1.cor01.syd04.nsw.vocus.net.au [114.31.199.49]
16   347 ms   338 ms   348 ms  bundle-106.cor03.syd03.nsw.vocus.net.au [175.45.72.121]
17   337 ms   437 ms   342 ms  bundle-100.bdr04.syd03.nsw.VOCUS.net.au [114.31.192.45]
18   344 ms   338 ms   335 ms  ip-134.197.255.49.in-addr.VOCUS.net.au [49.255.197.134]
19   272 ms   267 ms   267 ms  xe-1-0-0.gw101.sy1.ap.equinix.com [27.111.240.140]
20   277 ms   264 ms   264 ms  xe-1-0-1.gw101.sy3.ap.equinix.com [27.111.240.145]
21   263 ms   263 ms   263 ms  27.111.251.106
22   350 ms   345 ms   335 ms  103.4.115.248

Trace complete.


Why does this keep happening every few months?

This post has been edited by tritonite: Sep 12 2017, 08:14 PM
tritonite
post Mar 10 2018, 08:01 PM

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QUOTE(HMMaster @ Mar 8 2018, 11:30 PM)
Anyone that use this page?

https://www.time.com.my/checkmyrouter/

Checked for my account, it said the latest firmware is 2.07b12, but last time I manually updated to 2.10SG (following the first post here). hmm.gif
*
Why do I get an error message saying 'You have entered an invalid account number. Please try again.' when I put in my account number? Isn't it the 14-digit number in my email and bill? or is there a space or extra character somewhere?
tritonite
post Mar 10 2018, 08:29 PM

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QUOTE(HMMaster @ Mar 10 2018, 08:19 PM)
The one in be bill minus last 2 digit.
*
Just put in the 12 digits (minus the last 2 digits) - 2299********. Still getting the same error.
tritonite
post Mar 11 2018, 12:44 AM

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QUOTE(jjj2 @ Mar 10 2018, 09:24 PM)
Possibly your dlink router is of the earlier version, not in the auto upgrade list.

Anyway you can manually upgrade it.
Let me know if need help.

Thanks.
*
Yeah, that was what Time CS told me when I called them. My account number wasn't even valid using their call system process.

Anyway, before I even get around to having my DIR-850L upgraded by them, I'll probably replace it with an Archer C7. So I'm in no real urgency.

Let's hope setting up Time on a new TP-Link router is a straightforward process. Is there a definitive guide somewhere?
tritonite
post Apr 5 2018, 08:05 PM

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I've noticed that I get better performance and latency when I'm in a specific IP range.

Is it possible to request that TIME always assigns me in that specific range? Not a single static IP, but just in a 61.6.x.* set, where x is a range of numbers.
tritonite
post Apr 6 2018, 02:11 AM

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QUOTE(jjj2 @ Apr 5 2018, 11:48 PM)
Hi,

I'm afraid it's not possible unless solid evidence to show indeed the performance is affected by that particular IP range.

Thanks.
*
Well, it's the persistent problem reported numerous times in all versions of this thread where traffic to Australia is routed via the Hong Kong and US, instead of directly to Australia, via Singapore. It started back when the cable broke and traffic, understandably, was routed via the US.

Since then, it has constantly occurred where when the IP address is 61.6.x.*, when x is above 150, it's fine and traffic is routed directly to Australia - latencies are slightly over 100.

However, when x is 125 and below, it's routed via the US - latencies are constantly above 200.

Have not reliably gotten IPs where x is between 125 and 150, so can't comment on those.

So, having said that, maybe you can provide feedback to the tech personnel at TIME, and get them to look into it, and rectify the problem.

And here's a current tracert, where the routing to equinix.com (8) in the US clearly is the problem

CODE

Tracing route to 103.4.115.248 over a maximum of 30 hops

 1     3 ms     3 ms    10 ms  ag-01-glsfb.ni.time.net.my [223.28.0.216]
 2     3 ms     3 ms     3 ms  ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
 3    17 ms    26 ms    12 ms  223.28.2.1
 4    10 ms     9 ms    20 ms  Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
 5    10 ms    20 ms    10 ms  ae-2.edge-gw-1-sin-pip.sg.globaltransit.net [124.158.226.149]
 6    10 ms     9 ms    10 ms  xe-0-1-0-1.cr-gw-1-sin-pip.sg.globaltransit.net [124.158.224.237]
 7    10 ms    11 ms    13 ms  xe-0-0-2-0.pp-gw-1-sin-pip.sg.globaltransit.net [124.158.224.66]
 8   219 ms   219 ms   219 ms  4826.sgw.equinix.com [27.111.228.74]
 9   218 ms   219 ms   219 ms  ten-0-6-0-4.cor01.per02.wa.vocus.net.au [114.31.206.98]
10   222 ms   222 ms   222 ms  BE-102.cor01.syd11.nsw.VOCUS.net.au [114.31.206.128]
11   223 ms   233 ms   222 ms  bundle-100.bdr01.syd03.nsw.vocus.net.au [114.31.192.85]
12   222 ms   222 ms   231 ms  static-73.7.255.49.in-addr.VOCUS.net.au [49.255.7.73]
13   223 ms   231 ms   223 ms  xe-1-0-0.gw101.sy1.ap.equinix.com [27.111.240.140]
14   222 ms   222 ms   221 ms  27.111.240.17
15   222 ms   233 ms   223 ms  27.111.251.106
16   222 ms   222 ms   222 ms  103.4.115.248

Trace complete.



versus what the routing should be (taken from this very same topic (v3) back in Nov 2016)

CODE

 1    <1 ms    <1 ms    <1 ms  192.168.1.1
 2    2 ms    2 ms    2 ms  ag-01-glsfb.ni.time.net.my [223.28.0.216]
 3    2 ms    1 ms    1 ms  ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
 4    14 ms    15 ms    15 ms  223.28.2.1
 5    8 ms    8 ms    8 ms  Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
 6    8 ms    8 ms    8 ms  124.158.226.149
 7    8 ms    8 ms    8 ms  xe-0-1-0-1.cr-gw-1-sin-pip.sg.globaltransit.net [124.158.224.237]
 8    8 ms    8 ms    8 ms  xe-0-0-2-0.pp-gw-1-sin-pip.sg.globaltransit.net [124.158.224.66]
 9    8 ms    8 ms    9 ms  4826.sgw.equinix.com [27.111.228.74]
10  103 ms  103 ms  103 ms  ge-0-1-0-15.cor02.per02.wa.VOCUS.net.au [114.31.206.98]
11  103 ms  103 ms  103 ms  bundle-102.cor03.syd03.nsw.vocus.net.au [114.31.206.128]
12  102 ms  102 ms  102 ms  ten-1-0-0.bdr03.syd04.nsw.VOCUS.net.au [175.45.72.73]
13    99 ms  139 ms    99 ms  as17819.cust.bdr03.syd04.nsw.VOCUS.net.au [175.45.73.194]
14    99 ms    99 ms    99 ms  27.111.251.106
15  103 ms  102 ms  102 ms  103.4.115.248



I'll provide another ~100ms tracert again, as soon as I can power-cycle myself back onto a 'good' IP address.


This post has been edited by tritonite: Apr 6 2018, 02:42 AM
tritonite
post Apr 6 2018, 02:30 PM

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QUOTE(jjj2 @ Apr 6 2018, 09:43 AM)
Hi Bro,

Very good findings indeed... I will forward to the network team to check.

Thanks.
*
I finally managed to get myself a 'good' IP earlier today.

This is on 61.6.17x.*
CODE
Tracing route to 103.4.115.248 over a maximum of 30 hops

 1     4 ms     3 ms     3 ms  ag-01-glsfb.ni.time.net.my [223.28.0.216]
 2     3 ms     3 ms     3 ms  ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
 3    15 ms    16 ms    13 ms  223.28.2.1
 4    10 ms    10 ms    20 ms  Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
 5    21 ms    21 ms    17 ms  ae-2.edge-gw-1-sin-pip.sg.globaltransit.net [124.158.226.149]
 6    10 ms     9 ms    24 ms  xe-0-1-0-1.cr-gw-1-sin-pip.sg.globaltransit.net [124.158.224.237]
 7    14 ms    20 ms    13 ms  xe-0-0-2-0.pp-gw-1-sin-pip.sg.globaltransit.net [124.158.224.66]
 8    10 ms    11 ms    10 ms  4826.sgw.equinix.com [27.111.228.74]
 9   104 ms   104 ms   104 ms  ten-0-6-0-4.cor01.per02.wa.vocus.net.au [114.31.206.98]
10   128 ms   104 ms   104 ms  BE-102.cor01.syd11.nsw.VOCUS.net.au [114.31.206.128]
11   105 ms   105 ms   105 ms  bundle-100.bdr01.syd03.nsw.vocus.net.au [114.31.192.85]
12   109 ms   110 ms   109 ms  static-73.7.255.49.in-addr.VOCUS.net.au [49.255.7.73]
13   106 ms   106 ms   105 ms  xe-1-0-0.gw101.sy1.ap.equinix.com [27.111.240.140]
14   104 ms   115 ms   106 ms  27.111.240.17
15   104 ms   104 ms   104 ms  27.111.251.106
16   109 ms   109 ms   109 ms  103.4.115.248

Trace complete.


Compare this to 61.6.48.* yesterday
CODE
Tracing route to 103.4.115.248 over a maximum of 30 hops

1     3 ms     3 ms    10 ms  ag-01-glsfb.ni.time.net.my [223.28.0.216]
2     3 ms     3 ms     3 ms  ae2-er-01-glsfb.ni.time.net.my [223.28.26.41]
3    17 ms    26 ms    12 ms  223.28.2.1
4    10 ms     9 ms    20 ms  Bundle-Ether1-br-01-mciwg.ni.time.net.my [223.28.26.82]
5    10 ms    20 ms    10 ms  ae-2.edge-gw-1-sin-pip.sg.globaltransit.net [124.158.226.149]
6    10 ms     9 ms    10 ms  xe-0-1-0-1.cr-gw-1-sin-pip.sg.globaltransit.net [124.158.224.237]
7    10 ms    11 ms    13 ms  xe-0-0-2-0.pp-gw-1-sin-pip.sg.globaltransit.net [124.158.224.66]
8   219 ms   219 ms   219 ms  4826.sgw.equinix.com [27.111.228.74]
9   218 ms   219 ms   219 ms  ten-0-6-0-4.cor01.per02.wa.vocus.net.au [114.31.206.98]
10   222 ms   222 ms   222 ms  BE-102.cor01.syd11.nsw.VOCUS.net.au [114.31.206.128]
11   223 ms   233 ms   222 ms  bundle-100.bdr01.syd03.nsw.vocus.net.au [114.31.192.85]
12   222 ms   222 ms   231 ms  static-73.7.255.49.in-addr.VOCUS.net.au [49.255.7.73]
13   223 ms   231 ms   223 ms  xe-1-0-0.gw101.sy1.ap.equinix.com [27.111.240.140]
14   222 ms   222 ms   221 ms  27.111.240.17
15   222 ms   233 ms   223 ms  27.111.251.106
16   222 ms   222 ms   222 ms  103.4.115.248

Trace complete.


As you can see, there's clearly a different routing and lower latency to Australia on different IPs.

It's better for me now, but please advise the network team to use the same lower latency routing for ALL their ports, so we don't have to 'fish' for good IPs.
tritonite
post Apr 7 2018, 01:03 AM

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QUOTE(GreenSamurai @ Apr 7 2018, 12:25 AM)
Agreed. I should’ve waited. I guess my mistake for trusting them too much. Now I have to pay the price then.
*
Did you apply directly from TIME (via website), or through an agent/reseller?

Agents/Resellers say and promise a lot of things, and quite often, they can't deliver. And they are not answerable to TIME anyway.

A call to TIME on their CS number to verify that your property is ready for service is all it takes.


This post has been edited by tritonite: Apr 7 2018, 01:06 AM
tritonite
post May 25 2018, 10:23 PM

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QUOTE(kr_nexus @ May 25 2018, 10:03 PM)
I live in Ara Damansara... this week our internet is very slow at times
is there a problem?
*
Bandar Utama here. International traffic has been slow most of the week, and even slower since this morning.

Did most of the TIME backend tech people get sacked along with the 50,000 civil servants?
tritonite
post Jun 28 2018, 06:38 PM

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Anyone else in PJ area getting low upload speeds?

Download is around 100Mbps, as expected... but upload is only around 40-50Mbps.

Didn't really notice until I worked from home today, and noticed that my upload to my work server was a bit low, so I did a speedtest.
tritonite
post Oct 7 2018, 02:51 PM

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Just came back from a extended business trip overseas, and was told that TIME has upgraded the plans.

Do I need to reboot the BTU/modem, or just the router to get the higher speed?

Also, is provided DIR-850L capable of supporting over 100Mbps, or do I have to change to something better like the Archer C7?
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