Hi Maxis.

I am abroad now, and everytime i make a quick call home, i get automatically subscribed to the one world service and get charged the RM38.

How can i disable this feature? It is very bad to subscribe me to a service for RM38 based on a 3 minute call or an SMS.

I did not even get the change to activate this feature, or a confirmation sms to use the one world service.
The only SMS i got was that Maxis is activated One World feature for me and charged me RM38.

Hi there,

We have replied to your post via your PM sent.

Thank you.

can maxis explain to me what total I have to pay to get the free iPhone6s?

I planned to signup new number with ip6s

Care to share with others? Might be useful to us too

Its a default feature so Cannot turn off.
Wait for bill to review....
Kinda pissed at maxis for this...

Log into maxis and disable your international roaming. There is a feature there. Can use VOIP to call. Nowadays, just use whatsapp/skype/viber etcetc

This post has been edited by ragecat: Mar 22 2016, 11:04 AM

Won't that mean i wont be able to receive calls?
I received a call from malaysian bank to confirm credit card usage, and i receive the oneworld activation sms.



This post has been edited by VinluV: Mar 22 2016, 11:59 AM

Not quite sure about that to be honest as I usually leave my roaming on. Maybe try informing your bank of your destination? I find that works.

Thats a bad solution. If the option was there via the mymaxis app it would be better.
Imagine your phone is off and your bank tries to call you for cc verification? Youre payment won't go through or worst the retail outlet will identify you as credit card fraudster.

Cannot win everything I guess. :S Best to get clarification directly from Maxis? With regards to call for cc verification, I find informing the bank of your destination(s) ensures none of that happens.

That's a good point.

Anyway, roaming usages are costly so I do appreciate the safety that it's max RM 38 per day.

Unfortunately that was not what i experienced.

It ended up being a rm38 Charge for a 15 second call when i got confirmation from their support that i will only be charged if a phone call reaches 3 minutes.

On a even spectacular note. I got charged rm28 for sending an sms..

Went to maxis to see what could be done and their premier customer service straight up said NO and told me that bill cannot be negotiated. Whats printed in my bill is final.

Thats it im done with thIs fuckup

Imagine a rm800 bill just for this shit. My normal bill was just rm280 per month.

It's as per this FAQ then?

http://www.maxis.com.my/en/personal/servic...g/oneworld.html



That's bad. When I'm overseas, I send a RM0.50 SMS to tell family I'm safe. This auto subscription will kick a RM38 charge? wow... just wow.

actual event was i called the maxis support for some issue. then i got a RM10 charge. No problem for me.
Then i got their service feedback sms, which specified that there will not be any charges. I replied that 1 sms, and according to my bill that sms turned into a pricey one.

agreed, but seems some ppl never go oversea holiday with credit card says proudly : go there & get local sim la~ / never bring along m'sia sim go holiday la~~ (walao....... )

i'm not unable to pay the bill for wat i've used, but i'm not wiling to pay for wat i never used by trapped!!

same here. i will pay for usage charges which already expected but not being trapped like tis...

btw, u can try to complaint ur case to skmm and see how maxis follow-up on it

I got charged RM10 for receiving a 54 second call when I was in SG. Normal roaming rate should be RM1.75/min for receiving calls in SG if it weren't for this stupid one world shit. I've since filed a complaint with CFM about this.

Last month they charged me for receiving voice mail amounting to 70RM++

Call them and ask them to waive it. When you call their CS, ask them to connect to you Roaming department

Wow, surely that's not right, RM 38 should be RM 38.

My experience to Singapore last month was OK. RM 38 per day, no more and unfortunately no less. I just switch on and use data like how I would in Malaysia. Maybe you should try that, just use and it's only RM 38. Penalty if you dont use enough!!! Hahaha.....

I wish to disabled too while I travel, I prefer charge per use on sms/voice as I will not be using data while travel as I will buy the local SIM and using free wifi.. How Can I opt out on the auto activation? Any advise?
As I will be travel few days ant not heavy data user, plus WorldPass is not 24 hours from activation but expired by 12:00am

--PMed--

Pls share with other users too

Why need to PM? This is a general question and doesn't involve any private data. I also want to know and it's easier you share here so that you don't need time to PM.

can Maxis explain on this here??

why would a call and sms oversea auto subscribe to rm38/day?????

normally people dont need it, only if the call sms exceed rm38 a day

whats wrong with Maxis cheating peoples money

To Maxis,

This MaxisONE World Pass is only applicable to MaxisONE Plan or to other plans as well?
IValue plan, Surfmore plan and Hotlink Prepaid also included?

Pls let me know how to unsubscribe too. Tq

Why maxis doesn't want to let public know how we can unsubscribe?

Hello Maxis .... we are waiting for your information. What's the point of having this forum when you don't respond? Or I can e-mail to Morten to ask him personally.

from maxis website: "any calls (received or made), any SMS sent, any data used (via webpages, apps, and all other platforms) will automatically kick start your MaxisONE World pass."

"The pass is valid till midnight of the visiting country’s capital city time. E.g. If you are in Philippines, the pass expires at 12 midnight Manila time."

Imagine you get an urgent call at 11:50pm that cost you RM11, and Maxis will auto activate your World Pass, by 11:59:59pm, it expired, and charge you RM38..

This is the reply I get PMed by Maxis which I do not mind to shared

---
We can assist to whitelist your name from being under this Maxis One World pass, which means all your call will be based on pay per use and you can only hook to NON preferred network and you will be not able to purchase any promotional data pass. If you wish to be under the list, you may provide us with the details below:

Name:
NRIC:
Mobile Number:
------


This is the reply I get when I email maxis customer service:

--
Thank you for contacting Maxis.

Unfortunately, we are unable to deactivate the Maxis One World roaming services as it is activated automatically. Your feedback is highly appreciated and will be highlighted to the respective management for future enhancements. For more information, you may refer to: http://www.maxis.com.my/en/personal/servic...g/oneworld.html .
--

When I ask if I can hook to NON preferred network like Starhub in SG for example, i get this reply:

---
Thank you for your feedback.

We do not have any agreement with Starhub as such, even if you would to choose the services, you will not be able to hook with the network.

---


So?? can I hook to non preferred network or not? Can I opt for pay per use or not? this is just damn confusing the customer.....

Thanks for sharing. This is general information and don't know why Maxis so secretive and needs to PM.

I don't think we can hook to NON preferred Network in other countries. Maxis and those telcos do not have agreement, how to hook to those telcos?
We can only hook to those telcos Maxis has agreement with.

The CS are giving you sweets which you cannot eat.
Telling you to do this and that but in the end all not possible.

The answer by CS is as good as do not switch on yr mobile or take out the sim card while overseas.

LOL Looks like it.

I experienced the same problem. The customer was not informed and not given an option to opt out. I complained and later the CS came back, my actual usage charge while I was in SG was only half of what was under the Maxis One World charges.

When I insist on opting out, the CS asked me to manually select other telcos other than Singtel. But, that cannot be done as it was auto defaulted to Singtel. And when I complained again, suddenly my roaming telco was changed to M1. So seems, customer can opt out. The question is whether Maxis wants to give this option or not!!

You called CS while you were in Singapore? How much that call cost you?

Pretty much this. I just called Maxis today too regarding this. And have now change to other plan as I've been charge RM38 for 4 SMS sent out from Thailand.

Maxis CS told me either I use their Maxis One World service (which is auto subscribed) or I cancel my international roaming (which means I can't receive/make any calls/SMS) and he told me to use Wifi instead. Of course I know how to use wifi but what if I still need to send an SMS or make an emergency call? This does not make sense at all.

Sending out 2 SMS used to cost RM1/SMS, now they charge RM10/day.

You will get it even if u receive incoming calls btw.

As other forumer mentioned.
The cs can help u to set options so u can select the mobile network provider.
I suspect the oneworld is tied to a specific telco.
Ie if singapore and youre on singtel you will get the one world activated.
If you are on starhub you wont get affected.

Yea even receiving incoming calls.

Yea, I just found out about changing the mobile network provider as well but it'll be too confusing for people like my parents to meddle with.

Connect to wifi teamviewer in and set it to starhub instead or "select automatically" then can liao. Good luck tho.

Call the cs to allow your parents number to select other telco then can already.

Dunno why maxis does it this way when other telcos dont.
I Dont have this problem with digi but then again digi has other prob...

This post has been edited by VinluV: May 16 2016, 05:52 PM

I travel to Bangkok a lot for work and prefer the RM 38 plan.

In Thailand, Maxis requires you to use AIS for the RM 38 plan.


According to Maxis reply, all you have to do is under Network Settings, do a Manual search and dont connect to AIS.

Once i was driving outside Bangkok and the network suddenly changed to TRUE Network, the data 4g disconnected, i had to manually search to AIS again.

This post has been edited by Nauts: May 17 2016, 05:16 AM

Experiences given by forumers here are much logical and acceptable than the answer by CS.
I realised now why #maxis like to PM, because they gave useless answer and afraid being bombarded.

hi all,
anyone knows/understand what's the final/latest status on Maxis One World service aka the 'auto roaming' trick?
@maxis any update/clarifications on this issue?

i m travelling oversea next month & have maxisone 158 plan - how do ensure i can still roam but not auto-charged by maxis for their One World service-rm38/d thing?
the auto-rm38/d charges deoesnt applies to european/north american countries right?
do we write complains to mmc or something on this auto-roaming-charge-fascilities/Maxis One World service or how? (byright should have opt-out/opt-in options ,right?)

any input most appreciated. thx guys!

This post has been edited by 7thsky: Jun 28 2016, 11:52 AM

where are you traveling to?


First, check the maxis home page for the country lists that they provide the one world service.
There is a provider for each country that is tied to the one world service. If you are on that provider when you are overseas, the one world service will kick in.

The obvious answer as other pointed out is to use a separate mobile network provider that wont have the one world service.

Hi,

I am roaming now in the Philippines and facing the same problem. I tried to connect to other non-partner network and it is not successful because Maxis has actually barred my line from connecting. I called them and they confirmed it. I wonder if they have the right to do that? We should have the right to choose the provider that we want when roaming. Has anybody been successful in complaining to MCMC?? I think this is daylight robbery that Maxis is doing?

Maxis have since disallowed one plan customers from connecting to other telco

i just got screwed again with this maxis one world nonsense. i always buy a local sim when i travel but i have to keep my maxis number on in case i get sms or call from customer. I got charge everyday rm38 despite not activating the maxis one world service. This is ridiculous. they activate the service even if i have one miserable call. please dont treat your customer as cows maxis. You keep milking us dry anyway you can..

No wonder my bill for my recent trip to Bali was quite high, coz only been receiving SMS and one call only from Msia ... quite unfair :/

Even receiving sms also will trigger this maxis one world thing meh??

I double confirmed with the maxis CS the other day. Only by sending sms or answering a call will trigger the one world pass. And of course probably have to deactivate the voicemail first before leaving the country.

yup, it is what i know also.

anyway, for those who really want to disable this oneworld thingy totally. it is possible. just via maxis online chat to tell them that you want to be in the whitelist that you DOT NOT want to opt in for oneworld.

i had done it. so now i totally dun have any data roaming charge at all.

just tell them that you want to be in the "default" international roaming. Then it will be on pay per use basis instead of rm38 even u just use 1MB of data. emphasize to them the word "default". i noticed this is the common differentiation in Maxis and Celcom for their pay per use vs the rm38 one. check your VAS to ensure that you are in default international roaming.

all the telcos they are very cunning, they opt you into this rm38 by default. same goes to celcom. if u sign those plan from celcom first gold and above, automatically you are in this rm38 thingy. and if you ask them can opt out or not. the cso will bluff you said it is not possible. but actually it is totally possible that you just opt in to the "default" international roaming.

This post has been edited by westlife: Feb 9 2017, 09:58 AM

I thought it can no longer be done?

mine is confirmed not on one word thingy.

i go to maxis center before i travel to China previously, they told me just choose non maxis preferred operator will do, i did that when i went to China and didnt charge with RM38/day even though i send few sms. only normal sms rate

p/s: i am on MOP 128

This post has been edited by vez: Feb 9 2017, 06:57 PM

For my case, no difference, even I am roaming to their prefererred partner network, I still do not get charged for rm38. Instead just pay per use if I did really receive calls, make calls, sms etc.

It is rather stoopig move that consumers themselves must take their own initiative to prevent themselves from falling into a gimmick or trap that is set up by telco and being charged for something that they should not even be charged or something that they did not even opt for in the first place.

To select the non-preferred partner's network is stoopig, u need to manually do it every time u travel overseas, even if u forget to this. u will be charged already. Why must customer take up this responsibility in the first place?

This post has been edited by westlife: Feb 10 2017, 08:44 AM

I msged them thru the FB AskMaxis, and the reply they gave was it is not possible to switch out from the One world pass. How did u do it last time?

in my previous post i had spelled it out early.

if u cannot do the same. then too bad.

Finally managed to get myself on the white list.

The FB ask maxis staff are really confusing, telling me that if I opt out of this one world pass thingy, I won't be able to subscribe to any other data plans if I'm not in the 8 ASEAN countries. In the first place they ain't any data plans outside the 8 countries. The one world pass only kicks in if I'm in the 8 countries, other than that it's PPU.

RM38 perday is it for one world? there is no any pay per use?

U need to request to be on the white list for pay per use. If u're on the one world plan, any usage within a certain limit will trigger the one world pass.

Hi All,
Just want to share about MOW information that i get from Maxis CS.
Due to my low usage pattern when i'm overseas, MOW is not suitable for me, i only need Pay Per Use.
However, like most of the maxis customer, i also being charged rm 38 for few sms that i have sent out to my family to inform that i have arrived safely.
After googling for sometime, i have found out information about being included in the whitelist (from this post Kudos to Lowyat).
So i began to contact maxis to get my number to be include in the whitelist, finally after 7 working days, they confirmed that my number has been included in the whitelist.
However, when i started to sent out few sms from overseas, i still got sms telling that MOW has been activated.

After long chat with the Maxis CS, this is the information that i have

MOW will only activate when you are connected to Maxis Roaming Partner
Singapore - SINGTEL
Indonesia - TELKOMSEL / HUTCHINSON
Thailand - AIS 3G / True 3G+
Myanmar - OREEDOO
Brunei - DST
Philippines - GLOBE PH
Cambodia - SMART / HELLO
Laos - TIGO / LAOS / BEELINE
(Note: i got this information from Maxis website, not sure whether this is the right operator or not, do correct me if i'm wrong)

Next what is difference between being in the whitelist and NOT in the whitelist
NOT included in the whitelist
- MOW will activate if you are connected to Maxis Roaming Partner
- You ONLY can connect to Maxis Roaming Partner (You are not able to manually connect to the other Operator)

Included in the whitelist
- MOW WILL STILL ACTIVATE if you are connected to Maxis Roaming Partner
- For Pay Per Use, you need to manually connect to the Operator that not belong to Maxis Roaming Partner

This post has been edited by mugen_jon: Mar 5 2017, 10:22 PM

For example in Singapore, Maxis roaming partner is SingTel.
Has anyone managed to manually roam to M1 or Starhub?
If Maxis has no agreement with M1 and Starhub, how do they settle the roaming charges?

Good question.

Anyone can share more detail?

This post has been edited by mugen_jon: Mar 6 2017, 02:59 PM

Yes, I have managed to roam with M1 or Starhub and in Thailand without the MOW roaming partner.

I think Maxis have agreement with M1 and Starhub but just that their agreement is on per use basis and not like SingTel on unlimited basis. Probably Maxis negotiated better deals with their MOW partners in ASEAN countries.

Thank you for your input and confirmation on non roaming partners.
When I went to Singapore, I straight away bought a Tourist pack to use.
Dare not use my Maxis number there.
Anyway, Whatsapp still can use the Maxis number for correspondence.

it is confirmed, and the charges are the standard roaming charges.
The agreement is for the oneworld to be activated on singtel. Not other telco.
Hence if you are roaming on singtel, you cannot run away from the oneworld policy.

Thanks. As long as I can roam to other telcos that don't charge me RM38 a day.

***king scammer maxis

today i just kena this RM38 by just making 1 call from sinkieland, too late knowing this topic exist.

gonna start looking for other telco.

doesn't matter how 'great' maxis reception are, i won't tolerant scam.

i kena worst, i answered call and kena RM38.

it's funny how there's "safety tier" for making calls but not for receiving calls.

Damn, I just got charged RM38 for answering a short call as well. Totally forgotten about charges that will be incurred when receiving calls.

Hi! Thank you for choosing Maxis!!