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 How to disable One World subscription?

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TSVinluV
post Mar 21 2016, 01:36 PM, updated 9y ago

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Hi Maxis.

I am abroad now, and everytime i make a quick call home, i get automatically subscribed to the one world service and get charged the RM38.

How can i disable this feature? It is very bad to subscribe me to a service for RM38 based on a 3 minute call or an SMS.

I did not even get the change to activate this feature, or a confirmation sms to use the one world service.
The only SMS i got was that Maxis is activated One World feature for me and charged me RM38.

TSVinluV
post Mar 21 2016, 09:59 PM

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QUOTE(kaizer_x @ Mar 21 2016, 09:25 PM)
Care to share with others? Might be useful to us too
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Its a default feature so Cannot turn off.
Wait for bill to review....
Kinda pissed at maxis for this...
TSVinluV
post Mar 22 2016, 11:54 AM

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QUOTE(ragecat @ Mar 22 2016, 11:03 AM)
Log into maxis and disable your international roaming. There is a feature there. Can use VOIP to call. Nowadays, just use whatsapp/skype/viber etcetc
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Won't that mean i wont be able to receive calls?
I received a call from malaysian bank to confirm credit card usage, and i receive the oneworld activation sms.



This post has been edited by VinluV: Mar 22 2016, 11:59 AM
TSVinluV
post Mar 22 2016, 06:10 PM

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QUOTE(ragecat @ Mar 22 2016, 02:51 PM)
Not quite sure about that to be honest as I usually leave my roaming on. Maybe try informing your bank of your destination? I find that works.
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Thats a bad solution. If the option was there via the mymaxis app it would be better.
Imagine your phone is off and your bank tries to call you for cc verification? Youre payment won't go through or worst the retail outlet will identify you as credit card fraudster.
TSVinluV
post Apr 14 2016, 02:08 PM

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QUOTE(csvlee @ Mar 24 2016, 08:22 AM)
That's a good point.

Anyway, roaming usages are costly so I do appreciate the safety that it's max RM 38 per day.
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Unfortunately that was not what i experienced.

It ended up being a rm38 Charge for a 15 second call when i got confirmation from their support that i will only be charged if a phone call reaches 3 minutes.

On a even spectacular note. I got charged rm28 for sending an sms..

Went to maxis to see what could be done and their premier customer service straight up said NO and told me that bill cannot be negotiated. Whats printed in my bill is final.

Thats it im done with thIs fuckup

Imagine a rm800 bill just for this shit. My normal bill was just rm280 per month.
TSVinluV
post Apr 14 2016, 05:36 PM

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QUOTE(dreamthief @ Apr 14 2016, 04:52 PM)
It's as per this FAQ then?

http://www.maxis.com.my/en/personal/servic...g/oneworld.html
That's bad. When I'm overseas, I send a RM0.50 SMS to tell family I'm safe. This auto subscription will kick a RM38 charge? wow... just wow.
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actual event was i called the maxis support for some issue. then i got a RM10 charge. No problem for me.
Then i got their service feedback sms, which specified that there will not be any charges. I replied that 1 sms, and according to my bill that sms turned into a pricey one.
TSVinluV
post May 16 2016, 05:15 PM

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QUOTE(munkeyflo @ May 16 2016, 03:06 PM)
Pretty much this. I just called Maxis today too regarding this. And have now change to other plan as I've been charge RM38 for 4 SMS sent out from Thailand.

Maxis CS told me either I use their Maxis One World service (which is auto subscribed) or I cancel my international roaming (which means I can't receive/make any calls/SMS) and he told me to use Wifi instead. Of course I know how to use wifi but what if I still need to send an SMS or make an emergency call? This does not make sense at all. doh.gif

Sending out 2 SMS used to cost RM1/SMS, now they charge RM10/day.
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You will get it even if u receive incoming calls btw.

As other forumer mentioned.
The cs can help u to set options so u can select the mobile network provider.
I suspect the oneworld is tied to a specific telco.
Ie if singapore and youre on singtel you will get the one world activated.
If you are on starhub you wont get affected.
TSVinluV
post May 16 2016, 05:51 PM

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QUOTE(munkeyflo @ May 16 2016, 05:33 PM)
Yea even receiving incoming calls.

Yea, I just found out about changing the mobile network provider as well but it'll be too confusing for people like my parents to meddle with.
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Connect to wifi teamviewer in and set it to starhub instead or "select automatically" then can liao. Good luck tho.

Call the cs to allow your parents number to select other telco then can already.

Dunno why maxis does it this way when other telcos dont.
I Dont have this problem with digi but then again digi has other prob...

This post has been edited by VinluV: May 16 2016, 05:52 PM
TSVinluV
post Jun 28 2016, 12:04 PM

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QUOTE(7thsky @ Jun 28 2016, 11:40 AM)
hi all,
anyone knows/understand what's the final/latest status on Maxis One World service aka the 'auto roaming' trick?
@maxis any update/clarifications on this issue?  dry.gif

i m travelling oversea next month & have maxisone 158 plan - how do ensure i can still roam but not auto-charged by maxis for their One World service-rm38/d thing?
the auto-rm38/d charges deoesnt applies to european/north american countries right?
do we write complains to mmc or something on this auto-roaming-charge-fascilities/Maxis One World service or how? (byright should have opt-out/opt-in options ,right?)

any input most appreciated. thx guys!  cool2.gif
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where are you traveling to?


First, check the maxis home page for the country lists that they provide the one world service.
There is a provider for each country that is tied to the one world service. If you are on that provider when you are overseas, the one world service will kick in.

The obvious answer as other pointed out is to use a separate mobile network provider that wont have the one world service.
TSVinluV
post Mar 7 2017, 09:26 AM

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QUOTE(cucubud @ Mar 6 2017, 07:37 AM)
For example in Singapore, Maxis roaming partner is SingTel.
Has anyone managed to manually roam to M1 or Starhub?
If Maxis has no agreement with M1 and Starhub, how do they settle the roaming charges?
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it is confirmed, and the charges are the standard roaming charges.
The agreement is for the oneworld to be activated on singtel. Not other telco.
Hence if you are roaming on singtel, you cannot run away from the oneworld policy.
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