Anyone encounter fraud cases on M2C Premier cards?
Is there a frequent breech in maybank security?
I personally encounter twice on my supplementary cards.
1st happen on VI, a sudden 4 transaction on Google*Glu Mobile at midnight.
Luckily i received sms regarding the transaction and called up CS to verify.
But they told me tat Google is a valid company so is not consider a fraud case. She ask me whether gt any family sign up google account and google auto update apps then charges on card.
But i told CS that we r using iOS not android and we aso din store CC details in the PC or phone.
Anyhow, i insist blocking that card then reissue a new card and maybank charge me for rm50 card replacement.
Later i send in a dispute form to maybank and luckily they reimbursed me all the unauthorized charges and i request for waive of card replacement fee which is still pending.
Now again..same issue happen again. this time on AMEX card by the same supplementary holder. Same transaction by google as well..called CS again told google is not a fraud comp cannot block the transaction. Again they ask me to check whether is google app auto update.
I was wondering could it be a breech in the whole batch of CC..coz it happen on the both card that was issued the same time..
anyone have experience in this "so called google company" transaction?
Hopefully tis time can get reimbursed in full again.
Touch wood have not encountered any fraud case with these cards, despite using them for online, overseas, etc. I've encountered on my Citibank though when overseas, total fraud amount about RM 30k, fully waived by Citibank. I don't think they should charge you the card replacement fee, if they agree to waive and believe it's fraud case. Card must be suspended and replaced for all fraud case, so it doesn't make sense for them to waive but then charge you RM 50