QUOTE(knwong @ May 2 2019, 11:42 PM)
I have been enjoying this so called CS "excellent" service for many years with Maybank. It's nothing to be shout off. That's the basic requirements of all CS in the world. You all sounded like just discover oasis after battering through endless desert
QUOTE(fruitie @ May 3 2019, 01:05 AM)
Well, you mentioned Maybank, so I'm curious. If it's SG or other bank, I'm not so surprised.
QUOTE(skty @ May 3 2019, 10:28 AM)
This is the minimum requirement of CS regardless of what business they are into.
But too bad lousy CS is all around due to tolerance, culture, policy, politic, etc.
I do think Maybank cs is good, at least when we compare to Malaysian standard, if want to compare to other countries like Japan etc, then of course we're still far from perfect. Out of 10 customer service experience from different industry/companies, at least 7-8 are terrible.
Anyway, I encountered once, only once, when I called the cs wished me happy belated birthday, that's at least something from Maybank, or I would say from this staff who took the effort to wish
Their follow up has also been good, ie when they say they check something and will call back, they have never failed to follow up
This post has been edited by msa9696: May 4 2019, 12:23 AM