Not the first time

Honestly KF has been very kind in extending the expiring miles so many times, while AM is super strict and do not entertain any extension request for those miles earned before 1st Jan 2020

Received a spending notification today, unauthorised transaction on TNB Auto Billing.

Called Maybank, they said it's not overseas fraud and normally will not happen especially for auto billing. Asked me send in dispute form, told them I've no time for that.

Told them to investigate who gave approval on the auto debit? Is it fraud from TNB, fraud from the respective payer who used my card, or it's Maybank's mistake processing the wrong credit card?

I can only think of few reasons:-
- someone stole my card number and requested for auto debit (very unlikely to scam on auto debit moreover amt only RM 100+)
- could it be the person who submitted the auto debit request key in the wrong CC number, I'm unsure are there are cards number with only 1 digit difference
- Maybank processed the wrong card for auto debit, though I not sure how it could happen

Told them they must let me know how this could happen, not just simply refund.

They file a report for me already, so they will investigate.

If it expires in Sep means it's the old rule

I have 200k expiring in Jan 2022, stressed.....

Should be quite safe, redeem 1 year in advance = Nov 2023
SQ so much more considerate than CX in miles expiry/extension

If I read it correctly, only can call to appeal "after miles expired", too risky to bet on this. I don't trust AM customer service had lots of bad experience with them, even worst than KF.

Just wondering, any with very low spending but still able to get the AF waiver? I've one MU VI spending <10k, a bit reluctant to cancel it as have lots of TP balance. Last time still can play BP, Boost, etc, now cannot already, no idea how to meet the min spending

This post has been edited by msa9696: Jul 15 2021, 11:44 AM

I supposed your expiry is under the new system. How is the expiry shown in your account, based on what I read in their FAQ, it seems that the new miles system will never show the expiry, but we got to manually calculate which can be easily overlooked.

Below is the extract from the FAQ
• For Miles under the time-based system, an expiration date will be shown so you can keep track of the Miles’ due date.
• For Miles placed under the new activity-based system, you will only find the last Miles crediting or debiting date. You can keep track of the expiration date of the Miles in the activity-based system by adding 18 months to the last crediting or debiting date.

I always overlook e-mail, guess I'll just set a recurring reminder every 18 mths.....
But I still like the "non-expiring" miles, will still continue transferring some miles to AM.
Headache with SQ with so much miles accumulated and can't fly.

Ok thanks got to wait for my expiry to see it

They waived my AF despite not meeting requirement, if not mistaken spent 30k+ but that's maybe because told them I have so many MBB cards, I cannot be meeting requirement for all the cards

Different cards have different purpose, and no harm having extra MUVI cards too.

I'm going to China soon, I read about the AliPay and have also linked my CC, but I read that is it they got to scan you, we will not be able to scan them to pay?
Can share your experience, is it close to 100% able to pay with AliPay successfully? I also don't want to bring cash if possible, maybe just minimal for emergency

Ya in my list too, but again I'm also unsure the acceptance/ success rate.

Thanks a lot for the confirmation, really glad can go fully cashless now....

I received it, no way they're going to waive AF, seems quite desperate think they lost so many customers from M2P that now they hope some will move to Plat.
I was considering to reapply again but the promo only for "NEW" member, and they didn't define anywhere what they meant by NEW, it's common for other banks to spell out NEW = 6 months etc