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 Maxis, Maxis

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crusher
post Apr 8 2016, 07:51 PM

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QUOTE(kc6012 @ Apr 8 2016, 07:47 PM)
I don't bother already, got or not also nvm
Now I'm enjoying unlimited call and 15GB for rm88 ONLY
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lol you keep mention at here, careful later people quote you to Maxis.
crusher
post Apr 8 2016, 09:14 PM

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QUOTE(dinozilla @ Apr 8 2016, 09:11 PM)
I bet those would still be about 1% only of its user base, does not matter
Anyway all telcos has own retention policy (just tat maxis get bad publicity this time), the "special offer" will still be limited time rebate, make ur call when time comes...hehe
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definitely will be 2 years only, after that some new package sure appear.
crusher
post Apr 8 2016, 09:55 PM

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QUOTE(cskean @ Apr 8 2016, 08:41 PM)
According to one of the CSO, the selected ones ady enjoying special price. So is not entitle for it.

Anyway, we will see is it true when it comes till end of the month when they roll out the revise quota plans~

Or perhaps you can ring them to double confirm. But mind you, the waiting time is longer than usual~
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Lol, nothing will ever be confirm by CSO. They have been telling customer that they dont offer SPECIAL package to customers too. So allow me to quote Maxis, " What's the catch? Nothing" - you believe them?
crusher
post Apr 8 2016, 10:31 PM

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QUOTE(attw @ Apr 8 2016, 10:28 PM)
I must be the only idiot who is happy about today's development (MOP128 with 18 months contract to go).

Anyway, thanks @TS. You are my hero.
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Lol maybe TS now enjoying better benefit than all of us here. Thats why quiet down d
crusher
post Apr 9 2016, 11:01 AM

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Attached Image

So yeah, I believe all the selected customer do not entitle for the upgrade.
crusher
post Apr 9 2016, 12:27 PM

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QUOTE(jind86 @ Apr 9 2016, 12:15 PM)
i did that as well but changed from ivalue 10p to mop 98. and also under contract.
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Is your contract continue from previous OR what?
crusher
post Apr 9 2016, 03:52 PM

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QUOTE(Lerner @ Apr 9 2016, 03:49 PM)
very hard to reach CSO, waiting for >8Min for 2 day tried.
i am free with no contract, however i am looking forward on MAXIS commitment on fairness and transparency.
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Lol i called 3 times, all waited for 30 mins le
crusher
post Apr 10 2016, 11:36 AM

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QUOTE(stevenlee @ Apr 10 2016, 11:35 AM)
I finally convert my line to MOP128 from ivalue 100.
with that, they waive my balance 7 months contract and no penalty..
gona stay until better plan out
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Which means you are contract free now?
crusher
post Apr 10 2016, 09:05 PM

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QUOTE(^Ware^wolf @ Apr 10 2016, 08:58 PM)
Juz filed another MCMC complaint toward maxis moment ago , on their unethical business model . I request for some compensation such as extra data in ivalue plan. This is my 2nd MCMC complaint within 1week time
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MCMC macam dont care. They just asked Maxis to revert but Maxis takes months to reply.
crusher
post Apr 10 2016, 09:08 PM

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QUOTE(^Ware^wolf @ Apr 10 2016, 09:06 PM)
Maxis need to revert by 15working day .if answer unsatisfactory ,keep the case open .maxis will eventually offer a better solution .ha ha ha
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More than that already. Last called in to offer RM98 for 6GB but rejected due to RM68 already 5GB. After that never call in at all
crusher
post Apr 11 2016, 09:37 AM

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QUOTE(Chrono-Trigger @ Apr 11 2016, 08:50 AM)
I kind of agree with him..

1. Nobody forces a person to sign up for maxis plans.
2. Maxis did not cheat. The plans , terms and conditions are there. Even data limits are there. A customer made an informed decision to sign up for maxis plan. NOBODY FORCED U.

3. Cheaper plans are now available from othe telco.
4. A mature way is to re-evaluate your needs and priorities , and move on
5. Shouting profanities and venting your anger here ,  to me, are totally unwarranted. Some even publish names of employees, this has gone overboard to the point of harassment and libelous.

6. Maxis is still a good and reliable telco, this is my personal opinion.

Move on people.
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You are right. However, think back why people are so furious about? Is it just because they did not lower down the pricing and give more data? Is it that simple? If read back all the post, most of us here are unhappy with how they deal or respond when we provide the feedback. Of cause some customers just like to make a big fuss by scolding the customer service when things did not get their way.

There are good helpful customer sevice officer, blame their upper level for responding to this too slow. Dont blame the CSO there. I remembered I feedback to them but they say, " ok will let the management know ". Obviously management buat tak tau la

crusher
post Apr 11 2016, 10:16 AM

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QUOTE(Megatron1234 @ Apr 11 2016, 10:11 AM)
The day I received their "special upgrade offer" sms, I went to MaxShit Gardens where they tried to con me to pay extra RM30 for 5GB date (RM128 2GB to RM158 7GB). When I told Customer Service so many people got better deals when they port out and asked for free upgrade, the Customer Service declined. Then I asked that the Customer Service check with their manager on my request, the Customer Service flatly refused to check with Manager. I reasoned with this young man just go check with Manager, if Manager decline it is the Manager's decision, why you decline my request before checking with mgnt. In the end this Customer Service young man refused to check with Manager on my request.

My experience told me MaxShit's Customer Service does not care. They do not give a damn about customer loyalty. It is all about getting customers to use the most expensive package.

To me, mgnt buat tak tahu. Customer service also buat tak tahu. They only tahu how to fleece loyal customers.
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I personally met helpful customer service officer & lcly CSO like yours. I think depends individually on how that person work. Well, its their company loss for losing customers then.


crusher
post Apr 11 2016, 12:02 PM

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QUOTE(jumpstat @ Apr 11 2016, 11:35 AM)
Also add...

10. Those who company pay for hp benefit.
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Lol my company paying too but I still want to port out last time. Result I have to pay penalty in order to get the offer
crusher
post Apr 11 2016, 03:41 PM

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QUOTE(yakumo @ Apr 11 2016, 03:41 PM)
What goes around comes back to bite you in the butt
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Lol where u get this?
crusher
post Apr 11 2016, 04:36 PM

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QUOTE(tHe^CuLpRit @ Apr 11 2016, 04:31 PM)
not sure why people are ranting over the iValue plan. you signed up under contract and received a rather big discount on your iPhone. Then Maxis give you free discount for fun meh?
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So if ask for an upgrade from iValue to MOP still require to pay penalty and recontract that person? Doesnt make any sense to me.

Also, very big difference on data allocation between this two portfolio. When they upgrade MOP, basically they are forcing others to "upgrade" right?
crusher
post Apr 12 2016, 05:11 PM

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QUOTE(JayChouYEE @ Apr 12 2016, 05:10 PM)
Maxis look like want take back all special plan.
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Lol why tagged me here. Well, if this is happening many going to port out.
crusher
post Apr 13 2016, 08:29 AM

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QUOTE(stevenlee @ Apr 13 2016, 08:22 AM)
cos i hoping they will offer back unlimited when the pool getting small...
i hving high hope on them... i believe few people still holding it...
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Confirm still got, if not they already"upgrade" ur plan
crusher
post Apr 13 2016, 09:38 AM

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QUOTE(zwanvedder @ Apr 13 2016, 09:30 AM)
me on RM88 for 8GB + Unlimited Call n SMS - do i entitle for 3GB extra tomorrow?
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You better clarify with maxis.
crusher
post Apr 13 2016, 10:14 AM

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QUOTE(samngcheesan @ Apr 13 2016, 09:49 AM)
i still think sm75 should get more gb... anyone can tell me celcom 5+5gb for RM80 is forever or 6month only?
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As long you sign up before the promo ends, it will stay as it is when u sign up
crusher
post Apr 13 2016, 10:15 AM

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QUOTE(stevenX @ Apr 13 2016, 10:01 AM)
I was surfmore 50 ..

Well, after few day of complaint via 123 they finally grant their offer to me .. i didnt port out and they call me to offer me

Im now MOP98 .. 1+4gb , unlimited call and sms , life long rm20 discount
So its rm78 no contract

I tried to upgrade my wife surfmore to my plan, but the life long rm20 discount is no more longer available.
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They offered my wife RM98 for 6GB FYI. or RM118 for 8GB.

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