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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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SUS2feidei
post Oct 14 2016, 03:27 PM

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QUOTE(propusers @ Oct 14 2016, 02:09 PM)
Hi Uber partners, how is the guarantee surge compare to guarantee pay per hour last time? which one is better for driver?
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Does it really matters anymore? whistling.gif

Some will gain, some will lost....of course the bigger gainer is Uber lah, coz they pay lesser amount out


SUS2feidei
post Oct 15 2016, 10:07 PM

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QUOTE(destiny6 @ Oct 14 2016, 11:41 PM)
i think he meant by increase the fare of Uber / Grab to level with the taxis  hmm.gif
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Dream long long lah.....let's look at business perspective, from Uber/ Grab perspective, this is volume game, so long there is demand and supply, as long as they able to match the rider with driver, they earned 20% or 25% already. It doesn't matters even if the ride is just 100m, as Uber does not have any operating cost at all (unlike drivers, i.e. petrol, car maintenance, toll, car depreciation, etc).....all they provide is the software, and the cost of software, it's already "fixed" and completed, it now, how fast they can recover back the software cost. Their office, just a few plastic chair and those long catering table, seriously, they can just set up and pack within 15 min, can even setup under the tree if the local authority allowed. biggrin.gif Yes, they can raise the price, but, then, the demand will drop, then, which ultimately, will affect their money too. So, if can, they want to set the fare at RM0.10 per km if possible, to encourage even more riders...coz for every RM0.10 fare, they collect RM0.02 or RM0.03 oledi......but, they can't, coz there will be no drivers at all biggrin.gif .....so, dream long long lah.....there will be only further fare reduction only lah, fare hike, unless there is time where there is no longer sufficient drivers around lah, then, they will do what they do now lor....surge pricing

But, with latest news from government to regulate the ride hailing, required driver to register, must have dunno what PSV license lah, vehicle got to go thru Puspakom lah, with so much red-tape, it will indirectly kill off many drivers too, as all these will cost money (another way government milking money from the rakyat) and time, discourage many part-timers to do Uber and Grab. And, currently, I know, many interested to try, it easy, just go register, and you can drive, start with part time, while holding to day job, later only converted to full time if they find worth it (this is rather subjective). But, with so much additional hassle, doubt many will continue, and it only replace with current batch of taxi drivers laugh.gif
SUS2feidei
post Oct 15 2016, 10:20 PM

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Guys....the Uber policy say the fare will include the waiting time after you arrived 3 mins even you not yet swipe start trip is scam mad.gif mad.gif mad.gif UberMY

Experienced it today.....as I received ping while I on trip. On completion of first trip, I swipe complete, then, the second trip show up. Can't believe my eyes, it exactly the same location, same condo where I dropped off the 1st riders. I even double confirm with the security. Then, only I swipe arrived.

Waited 2 min, sms the rider I am at the XYZ lobby, no reply. Fine, exactly 5 min (reason why I am so sure is that I know how the game being played, after 5 min, if you cancel you, got cancellation fee, less than it, nothing for you, so I always make sure I cancel exactly after 5 min), got reply, confirm ok, ask me to wait. Since the rider already replied, mean not fraudalent rider, I continue wait, after all, per Uber policy, fare will include wait time even if you don't swipe start after 3 min. And, I am getting angry, as I waited another 5 min, still no sign of rider, preparing to leave, and the rider show up. My unlucky day.....short distance some more, in my mind, told myself nevermind lah, after all, I don't purposely drive to the pickup location either, no lost to me, other than time, in fact it will be factored in the fare.

So, once complete, I review the trip, it show only 12 min for 6km trip...hello....I waited at least 10 min (that's very conservative, as it should be 11 min), which mean I travelled 6km for mere 2 minutes? Which mean I must be driving 180km/h from the pickup location to the destination shocking.gif
SUS2feidei
post Oct 15 2016, 11:03 PM

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QUOTE(ikanair @ Oct 15 2016, 10:24 PM)
WHY!!!!!!!!!!  WHY!!!!!!!!! WHY!!!!!!!!!! You're still on Uber  rclxub.gif  rclxub.gif
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rclxub.gif rclxub.gif rclxub.gif Coz I will stop soon, I am driving just for temporary measure only, out of job, need money...but, situation will changed soon innocent.gif
SUS2feidei
post Oct 15 2016, 11:37 PM

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QUOTE(destiny6 @ Oct 15 2016, 11:22 PM)
you should at least be Uber GM to replace that bugger Leon Foong or at least join Grabcar.... bruce.gif  bruce.gif
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Lel.... biggrin.gif you think this is election meh? Anyway, thank you for think so highly on me notworthy.gif
SUS2feidei
post Oct 16 2016, 01:32 AM

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QUOTE(-nobody- @ Oct 16 2016, 12:35 AM)
Yes. I suggest just start the trip once u arrive. Anyone doing this practice?
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What if the rider really ffk you, and it is a cash trip? rclxub.gif Once you start the trip, you cannot cancel anymore.

QUOTE(noobie1212 @ Oct 16 2016, 01:17 AM)
If the rider is nice during the ride, the driver rated him for 1 star quite sad leh  sweat.gif I don't see any reason to rate the rider for 1 star just because of uber's policy lo  doh.gif
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Been doing it long time ago......but, as if Uber will care, Uber will not ban rider even with low rating. whistling.gif
SUS2feidei
post Oct 16 2016, 03:06 PM

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QUOTE(AskarPerang @ Oct 16 2016, 08:32 AM)
really Uber need to do something about short trips. either put a minimum fare RM5 or else drivers will continue doing charity drive.

or riders must understand. just pay RM5 to the drivers as tips.
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Been talking to Uber countless of times already lah, if every word I write, I given 1 sen by Uber, I think now they owe me few hundred thousands already.....give up. The good thing is that when they remove the PHG, replaced with boost, the acceptance rate no longer in play, so, I can choose which trip to ignore and which trip to accept. Since I based mostly near my house, I sort of can guess roughly trip request from certain area will be most probabl short trip, some even shorter than the distance I drive to pickup location, of course, not 100% fool proof, but, at least, I rather ignore it than risk it.

I guess many drivers also did the same, as I getting more and more ride request from places further and further away, which usually won't reach me....of course, I also choose to ignore lah biggrin.gif

QUOTE(guanteik @ Oct 16 2016, 01:59 PM)
Dude, if they allow riders to see the destination in the app then no one will pick up a short trip rider lor.
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Not necessary, if say I have only 3 hours free time, I do not want to travel far, I would choose short trip rather than long trip. It's all based on matching the demand and supply....just like some die die claim airport trip is charity drive, while other end, some claim airport trip is the best......it really depends how you view the situation, what is your objective......so long the driver objective match with rider objective, it jalan.....your objective does not necessary apply to all
SUS2feidei
post Oct 16 2016, 04:05 PM

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QUOTE(guanteik @ Oct 15 2016, 11:45 PM)
Yes, that waiting for after 3 minutes is a bullshit scam smile.gif IF you don't start the trip.
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finally, conlanfirm the waiting fee is scam as I got official reply from Uber.....total distance travel is 6.84km, time is 12 minutes. Which mean they did not include the wait time into the fare.....as I am very sure about I waited more than 10 minutes bangwall.gif

No more charity work for me, immediately after 5 min, cancel, don't care if the rider call or ask to wait, sorry, if you don't respect my time, why should I respect yours?
SUS2feidei
post Oct 16 2016, 05:27 PM

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QUOTE(guanteik @ Oct 16 2016, 05:17 PM)
Actually, I knew at one point of time when they implemented charging riders after 2 minutes.. however, that implementation didn't last especially there were so many Uber application releases after that. Either they intentionally removed that feature after being complain much by their riders, or the feel that drivers should wait.
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Lel....you should update here mah....at least I won't kena fool doh.gif
SUS2feidei
post Oct 16 2016, 07:50 PM

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QUOTE(guanteik @ Oct 16 2016, 07:38 PM)
Like I said I didn't drive the car, was a hire who did it until I audit trip by trip (checking the distance + time driven)
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Lel....nevermind, now the scam is known in public, now, I know how the game being play...... whistling.gif immediately 5 min 1 sec (must set countdown clock), cancelled trip....even if rider call....
SUS2feidei
post Oct 16 2016, 09:43 PM

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QUOTE(destiny6 @ Oct 16 2016, 09:12 PM)
i wanna ask if let say once we accept a ping request and then press on confirm arrive would the 5mins cancellation fee countdown from there onwards? hmm.gif  hmm.gif  UberMY your input on this plsss......

if yes, better do like this loooo once reached wait 30sec then cancel  brows.gif
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If UberMY reply you, answer is you cannot do that....but, if I answer you, on behalf of driver, as a driver myself, I am doing this all the time, especially those area I know cannot wait long one, or the area quite famous for rider take their own sweet time like boss one....I even will wait until 5 min pass only I start drive to pickup location.....coz at least I am being paid even if got cancelled, and I just know that now, the waiting time is not included in the trip fare, contrary to what they claimed earlier, after 2 min, the waiting time will included in fare even you did not start the trip

Yes, it is not ethical, it penalised the good rider, but, unless UberMY changed their policy, too bad, I am stuck here, they don't give a dammed about their so-called partner welfare, all they care about is riders, so, until I can stop driving Uber altogether, i.e. I find better source of my income..

This post has been edited by 2feidei: Oct 16 2016, 09:51 PM
SUS2feidei
post Oct 16 2016, 11:21 PM

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QUOTE(destiny6 @ Oct 16 2016, 10:52 PM)
so errr i'm asking as a driver to another... does the 5min cancellation fee counts the moment i press 'confirm arrived' after i received a ping request and accept?
if yes...then better start doing this loo....wait for 1mins then cancel  rclxs0.gif
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Yes, once you click arrived, the 5 min countdown began......so, exactly 5 min 1 sec, you click cancel, you will get RM5 cancellation fee. Of course, once you click arrived, even though you not yet arrived, rider will dammed dulan you, may give you low rating, may even complain to Uber to get you suspended, end of day, you decide want to do it or not lah laugh.gif


SUS2feidei
post Oct 16 2016, 11:23 PM

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QUOTE(AskarPerang @ Oct 16 2016, 11:20 PM)
Anyone heard about Delicabs?
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Yeah, just heard from another Grab driver yesterday....new player in the field, but, seems not so well known yet, no request. But, I heard their commission rate is low, 13% only.

delicabs

This post has been edited by 2feidei: Oct 16 2016, 11:27 PM
SUS2feidei
post Oct 17 2016, 12:27 AM

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QUOTE(destiny6 @ Oct 16 2016, 11:49 PM)
agak-agak la....i'll wait for 1-2mins then cancelled rather than wait full 5mins there, u know some places cannot stop too long or many taxi drivers
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Up to you lah biggrin.gif I am just driver like you also......sometimes, dammed dulan when riders take their own sweet time to be at pickup location without realising the area cannot wait, high traffic area as if their father own the road like that.....so, whenever I know the pickup is such area, I will definitely forward click arrived first even before I arrived laugh.gif

But, I got to warned you that also lah, the risk of kena complain or banned, although I been doing it for past 6 months, no issue whistling.gif
SUS2feidei
post Oct 17 2016, 01:07 AM

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QUOTE(AskarPerang @ Oct 17 2016, 12:36 AM)
rider is boss. they don't care if you got no place to stop by. they don't care if the guard shoo you away from stopping too long. they expect once they reach, you will open the car door and lay out red carpet for them welcoming them for the ride. like a boss.

p/s: and the fare is only RM3.
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QUOTE(destiny6 @ Oct 17 2016, 12:39 AM)
that's why i scold a rider today driving grabcar....rm3 only as if paying rm30 let me wait so long....i requested for more only gave me rm1 extra only ranting.gif
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Very true, some riders are really pain in the ass......and the so-called rider rating is useless.....bullshit, you give them 1 star, still won't banned by Uber. Even if banned by Uber, go register with new number, back to normal....

While, the driver, anything fall below 4.3 star, or too much non acceptance ride, too much cancellation, start threaten to suspend.....

These people really cannot and no brain, for me, pretty simple, you treat everyone how you want to be treated....that's why sometimes, I rather pick up those bangla, indon or even those people where society despise them, coz they get even higher respect from me than those riders who think their money really very big, as if doing us a favour by riding our car.....a lot of times, I even received tips from them, and generous one also, where those so-called high society, not only they make you wait, but, always auto round down the amount or expect you give them exact change.
SUS2feidei
post Oct 17 2016, 12:04 PM

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QUOTE(VLVL @ Oct 17 2016, 08:58 AM)
UBER did not reply my email since last week. 3-4 days already.. i questioned them on the boost zone, why never credit into my account. damn...
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wait lor, just like UberMY also silence here so long.....

Put it crudely, you want, you drive, you don't like don't drive.....not a f@uk given or care about the drivers....

Just like how I questioned them on the waiting policy, now, they officially told me Malaysia now waiting time will not included, i.e. removed....and they didn't informed us.....

So, up to you lah if you want to continue to drive for Uber.....I am leaving....
SUS2feidei
post Oct 17 2016, 12:33 PM

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QUOTE(budi1413 @ Oct 17 2016, 12:09 PM)
Welcome to the club bro. rclxms.gif
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console.gif


One thing for sure, I notice Uber is keep losing drivers, at least in Cheras area, anyone who wish to continue to drive, Cheras area got high demand, but, then, distance mostly short (betweenn RM5-RM8, 50% less than RM5), and I constantly received funny location, way to far from where I located, like Hulu Langat, Sungai Long (all these, you need to pay toll to reach), and Cheras is not a CSA area, so, no boost for you

Anyone want to know more about this area, can ask or PM me here, I will try my best to explain
SUS2feidei
post Oct 17 2016, 12:34 PM

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QUOTE(Nick-87 @ Oct 17 2016, 12:30 PM)
This is so true. I believe I always get low rating from those kids. Current rating 4.66
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Rilek lah bro...my rating now 4.56 still cool2.gif

Even your rating 5 also Uber won't pay you extra RM0.01 also.....why so worked out on rating????
SUS2feidei
post Oct 17 2016, 01:07 PM

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QUOTE(Nick-87 @ Oct 17 2016, 12:39 PM)
Haha bro, it just reflect the rider attitude and expectation lol. Many young bosses around now  rclxms.gif
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Don't ever forget this, you just a taxi sapu man with camouflage with some nice apps and marketing strategy called Uber......
SUS2feidei
post Oct 17 2016, 03:36 PM

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QUOTE(VLVL @ Oct 17 2016, 02:31 PM)
usually within few hours already reply, this time took forever to reply... mad.gif
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Coz your question is difficult to answer sweat.gif

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