Once you accepted the trip, there's a note at the rider's name there that states its a cash payment trip.

When you are ending the trip, there's a button for you to click 'Collect Cash' and it will show you the calculated fare before you can end the trip.

Dont be surprised if you get RM0 cash to collect for some riders, that means they are using some promotion code.

And sometimes if the cash fare to be collected is extraordinarily high, it's because the cash rider cancelled some trips prior and owes Uber the RM5 or more.

Nett or gross? As in gross fair before Uber deduction or after?

GC RM110

Managed to do 11-2 on Saturday and planned to do 4-8, but then got a KLIA request at 5pm ;( bust liao
also 4-8 on Sunday.

ok la. RM188 for 2 days lor.
[attachmentid=6787645]
p/s:
mana itu semua hater/EX-UBER/GC driver that say doing this is waste of time.
i showed my statement de lor. no comment ah?

Woah, now Uber takes 25% cut? Yikes. I haven't been doing Uber or Grab for past 2 months.....quite a few changes. Haha

new comers only 25%

im still 20%.

Can cancel trip in the middle of the ride wan meh? I have never seen that option.

hahahah. u just broke the code. but thats just 20% of it tho.
lol
they didnt cancel the trip.
instead they cant cancel the trip when you are nearby already.
they use promotion code and i assume its a Cash trip?
UB will reimburse back to you.

the rider so langsi. revote and give him/her 1 star la

question, since the rider cancel the ride during the trip.. can you end the trip in the end? or you realised its gone when arrive at destination?

This Guy Had The Worst Day Of His Life When His Uber Driver Left Him Alone On A Highway

Here is the link... <a href='http://<referral link removed>/my/news/i-had-the-worst-experience-taking-uber' target='_blank'>http://<referral link removed>/my/news/i-had-the-worst-ex...nce-taking-uber</a>

A short write up has published in the 14 June THE SUN
This Guy Had The Worst Day Of His Life When His Uber Driver Left Him Alone On A Highway
Published by Nandini Balakrishnan — 10 Jun 2016, 07:14 PM — Updated 3 days ago
"I have never felt more vulnerable in my life."

Share on Facebook  Twitter  Email
#news  #Uber  #Senai-Desaru Highway  #johorbahru  #unfortunate
Cover image via Facebook/Lc Loh
Uber reaches out to rider who was left stranded by the Senai highway
1deeImage via Malaysia Travel News
Responding to the incident, Uber got in touch with Loh on Friday evening for clarifications about the unfortunate incident.

Speaking to SAYS, Loh said that the online transportation company will be refunding him with RM100 worth Uber credit. The driver in question has been suspended pending further investigation.

"In the rare instances when riders or drivers have issues with their Uber experience, our dedicated support team works around the clock to connect with both parties and find solutions."

"When we learned of Lc Loh's experience, we reached out to him to explain our policy and refund his fare, and are investigating the driver in question, who has been temporarily suspended from the platform until further notice," explained Uber representatives.
<referral link removed>

10 JUNE: Since Uber was first launched in Malaysia back in 2013, locals have been singing praises about its impeccable service and system
As the service is generally doing pretty great locally, most social media posts about Uber and its drivers have been positive, until we came across this guy's disturbing encounter a couple of days ago
E25aImage via Reload Food
A facebook user named LC Loh posted a status detailing his experience with his Uber driver in Johor and it was anything but pleasant.
Confident with the service, Loh had requested for a driver on Wednesday evening, for a trip from AEON Tebrau City to the Senai International Airport.
A00bImage via Facebook/Lc Loh
"I was scheduled to fly out of Johor, back into KL, at 7pm. I was in Johor for work," explained Loh.

He had apparently called the driver at 5pm and had asked the driver to pick him up from the entrance he was waiting at.

The status was posted yesterday evening on 9 June and it has been shared for 109 times.
<referral link removed>

While waiting, he received a call from the driver and found out that he was waiting at a different entrance from the one Loh had mentioned earlier
6007Image via Garmin
AEON Tebrau City
"He was at the wrong entrance. Instead of point A, he was at point B, which was all the way at the other end."

Assuring himself that the driver might have just misheard the name of the entrance, Loh took a brisk walk over to where the driver was waiting at.

"Thankfully AEON Tebrau was not enormously big. I was thinking, 'That's OK. He probably got confused when we spoke'," added Loh.
<referral link removed>

When he got there, Loh realised that the driver's car was in less than satisfactory condition.
"You know how some cars are clean, tidy and pleasant - The type that makes you feel comfortable when you step in...This was quite the opposite."
One of the main reasons why most people opt for Uber is due to how its drivers' cars comply to a certain standard of cleanliness and comfortability to ensure the the riders have a decent ride.

Dismissing his thoughts, Loh reminded himself that he needed to rush to the airport to catch his plane at 7pm and the trip would be a short one as the airport is only about 30 minutes away.
<referral link removed>

Upon entering the car, Loh had asked the driver to use the navigation app Waze's directions to the airport. The driver refused to and insisted on using Google Maps instead.
7e3dImage via POSKOD.MY
Image for illustration purposes only
Assuming that the driver was more familiar with Google Maps, Loh sat patiently while the driver started the trip.

"The drive was fast. I took a peep and saw that he was going at about 120 to 130km/h. I was secretly quite happy about that, because it means that I would reach the airport sooner!" read the post by Loh.
<referral link removed>

Looking at the brighter side, Loh was happily contemplating grabbing a snack and taking a mini rest before boarding. That was when pretty much everything went downhill.
"At some point during the drive, he started searching through his belongings and checking his phone. Before I realised, he took a wrong turn and we lost our way."

Making matters worse, the driver's cell phone ran out of battery and died. Loh explained how the driver had two different phones, but only one was equipped with the Google Maps app and that happened to be the one that ran out of battery.
<referral link removed>

"I didn't know where I was and coincidentally, the UBER driver didn't know either."
Relying on his "keen sense of observation", Loh managed to get them back on to the highway thanks to the road signs.
1ba8Image via Muhamadyusri
Image for illustration purposes only
It wasn't 6pm yet and Loh was pretty certain they would get to the airport a little after the clock strikes six.
<referral link removed>

He was feeling better and calmed himself down with thoughts of how he'll be home and in bed latest by 10pm.
That's exactly when the driver told Loh that his car was running out of fuel.
"I got a little worried. I asked him in return if we will be able to make it to the airport safely."

The driver confidently answered that they will make it to the airport and that "everything will be fine."
<referral link removed>

"I trusted him... unfortunately, the UBER driver was wrong," wrote Loh, adding that the car came to a halt, out of the blue, in the middle of the Senai-Desaru Expressway.
The driver was panicking and appeared confused and unsure about how to proceed. Realising that, Loh told the driver to call the helpline for assistance but he apparently wasn't able to communicate the message to the operator.

"After speaking to the operator I found out that he called the wrong helpline. He dialed the helpline number for PLUS Highway instead of Senai-Desaru Expressway."

"I searched with my phone and found the right number. I called, then explained to them our situation and gave them our location," narrated Loh.
<referral link removed>

The highway patrol arrived sometime later with the fuel and to Loh's surprise, the driver didn't have the money to pay for it
In a note of desperation, Loh handed the patrol officer RM10 for the fuel.

"The UBER driver was quiet. I was half expecting a 'Thank you' or 'Hey! I'll pay you back when we get to the airport', but nothing. He didn't say anything," wrote Loh.
<referral link removed>

Frustrated with the evening's less than pleasant events, Loh called a friend to pick him up from where he was at.
It was past 6:30pm and Loh knew that he'll miss his 7pm flight anyway.
98d1Image via Business Insider
Image for illustration purposes only
"I called my friend's sister who was staying in Johor for help. She was shocked and told me that she would come and pick me up. I was glad that I know someone staying in Johor."

He then went on to inform the driver that he wasn't going to continue the ride and asked him to cancel the trip.
<referral link removed>

All the driver said was, "Ok" and got into his car and drove away.
Loh was all alone in the middle of the highway with nothing but his backpack and it was almost nightfall.
"After all that he put me through, he could have at least offered to wait with me until my friend's sister came to pick me up," said Loh.
<referral link removed>

"Because of this Uber driver, I was late, I had to pay for his petrol and I missed my flight. But no. He did not wait. He just left."
"I have never felt more vulnerable in my life. I felt abandoned, with literally no where to go."
Thanking his lucky stars that his phone was still working, he called his friend's sister and she told him that she was half an hour away.

When she arrived, he rushed into her car and finally felt like he was safe again.

"When I got into her car. I felt saved. I was finally safe," said Loh.
<referral link removed>

Just as he felt the sense of relief wash over him, he got a notification saying that he has been charged for the entire ride by the Uber driver
"The Uber driver who got us lost, drove on an empty tank, couldn't pay for his own petrol and left me alone on the highway, charged me for a trip that he did not even complete. I was lost for words."

The friend was kind enough to take him out for dinner, console him and drop him back at the airport afterwards.

He booked another flight at 9pm and it ended up being delayed till 10:15pm. Loh wrote how he only got home around midnight and that he had an early flight to catch the next morning at 7am to Kota Kinabalu.
<referral link removed>

Moving forward, while speaking to SAYS, Loh revealed that he has already sent complaint letters to a couple of Uber support emails but has not gotten any replies so far
3875Image via Liputan
Image for illustration purposes only
"I have written to support@uber.com and supportkl@uber.com, even left comments on UBER apps but no one replied. Tried to look for a contact number as well but I don't think UBER ever make it public."

His post on his unfortunate experience, was accompanied by a reminder to fellow Uber users on how it only takes a single bad situation to ruin the entire experience of using the service.

Loh also highlighted the three things he's seeking from Uber following the incident:

- A refund for the trip.
- The RM10 that he gave on behalf of the driver for the fuel charge.
- Compensation for his flight back to Kuala Lumpur that he has missed that evening.
<referral link removed>

Loh also went on to leave a few gentle reminders to Uber drivers on using Waze, ensuring that their cars are fueled up and carrying a car charger
Loh's post read:

"To a small percentage of UBER drivers out there, though not as relevant to my trip yesterday (because his phone would have ran out of battery anyway), please be more open to the idea of using Waze (it's really quite reliable), even if you are very familiar with the area.

"It doesn't hurt to check. One additional function that Waze has is that it focuses on a social network where drivers can share information about accidents, police officers, road closures, and more. Who knows, there might be an unexpected traffic jam somewhere. You might save more time with Waze."

"Also, please make sure your tank is at least half-filled, have an in-car charger for your phone and at least have some cash on you," said Loh.
<referral link removed>

"Through it all, I am thankful that I was safe. I am thankful that I have friends in Johor that helped me and finally, I am thankful for the good weather yesterday."
7c48Image via Facebook/Lc Loh
Loh's sunset shot that was taken while he was waiting for his friend's sister to pick him up
Uber is available in five major Malaysian cities including Kuala Lumpur, Penang, Johor Bahru, Ipoh and Kota Kinabalu
The app's user friendly interface became a major rival to local taxi services that have seen better days. Complaints have been pouring in about Malaysian taxi drivers that have been accused of overcharging, ill behaviour and a lack of interest in the passenger's safety and comfort.

Uber's launch in Malaysia was well-received by the locals, with many commending the transportation service for it's friendly drivers, fare rates that come with frequent promotions and well maintained cars.

Guys, just to share another not so pleasant incident with a group of rider last night at Sunway Pyramid

These bunch of youngster, I suspect they work as promoter in one of the outlet there as it quite late at night (after the mall closed) and based on their uniform (as matter of respect and I do not wish to drag the company, which is quite reputable fashion co into issue not related to them, but, due to their rogue employees who try to do unethical stuff outside their work hours, I will not publicly name the company here), they requested a ride.

First, they put in wrong location (main entrance of Sunway Pyramid), then, I waited for about 3 min, they told me, to drive little bit further to their work location, which is nearby the taxi stand. I politely told them, I wish I could, but, as there a few taxi drivers there, I do not wish to have any confrontation with them, please wait for me further away, and ensure you ready only request me to drive over there rather than me waiting there, open for confrontation with the taxi drivers (all these while I do not start the trip yet)

Then, along the way, they ask for multiple stop (as 3 of them, they are sharing the ride back home), fine with me. But then, upon reaching the final destination, they quickly get out from car (i mean super fast, as they try get out even the car not even come to complete stop) I come to realised, they had already cancelled the ride earlier (not sure how they did it) but I could not complete the trip as the system told me the ride is cancelled. Upon checking the fare, bam....I was not paid what is due to me.

So, I quickly wrote to Uber helpdesk explaining the situation, and use my memory the place I travelled (drop off point) and ask for fare review. And, at same time, I received another request from the same final drop off point (different rider, but I suspected the same group), but, almost immediately I accepted, the rider cancelled it. Not once, but twice. I guess they want to avoid suspicion that they try to cheat (thanks for earlier forumer mentioned earlier, these tricks happen before, didn't realised it can hit me too, but, thank you for the partner for heads-up, I more prepared, not panicked and know what to do).

So, to all drivers out there, please review your trip accordingly

Yeah, got another unforturnate incident 2 days ago, the rider drunk and puke, lucky it just puke with windows open, so, kena outside, not inside the cushion. And, I raised complaint with Uber, request for clean up fee. Since it is a cash trip, Uber is paying me. What unfortunate is that, the rider keep calling me and harrassed me, say now he got suspended from taking further Uber ride, due to my complain. What can he do now? Well, I told him, sorry, you got to sort this out with Uber.

Then, few incident fake request, request for ride, upon reaching location, cancelled it. Total waste of petrol. Already write to Uber, they should penalised the rider that cancel the ride after say 1 min request. Now, seems lot of abuse. Easily 2-5 incidents per day if you driving full time.

I once ask the rider to email complaint to uber. That time while I stuck in heavy traffic Otw drop off the first rider. I accept the second request.
Next rider don't want to cancel it . I said I won't cancel it as well coz it will reflect my cancellation rate.
I ask him cancel and email this complain to uber.

how did u told the rider? straight blame him for not telling u not earlier? confirm piss the rider off la...

perhaps you can say it in another way: "I am sorry sir. I have just accepted another request before ending the trip because I didn't know you wanted me to wait for you. I am sorry for the inconvenience. Don't worry, this area is quite easy to get another Uber, you can just request 1 now. Once again, I am really sorry."

Just keep blaming yourself and i think the rider will keep quiet adi

Hi,

I would like to ask about my situation. Just now received one request at Kajang. I drove about 8km. After I reach there, 1 lady call me asked me where i am, i told her that im in front of the guard house. After 20 mins she still dont appeared, I call few times she didnt pick up, she didnt reply my text msg. The request is made by paying a cash. Decided just reject it.

Can i get any claim/payment from uber for this?

In order to get RM5500 nett income (with assumption you did not deduct out the petrol and car maintenance), you have to be earning RM6875 where 25% goes to UBER as commission. So to get that RM5500 nett, you should be earning RM250 nett per day. From my personal view, that is possible as most are earning around this range. But mind you, RM250 if you are on a real good day. I don't think everyone can earn RM250 nett per day.

You should also assessed how much are you really getting out of RM250 nett (your car's petrol and maintenance).

That was rich .Think over to resign &become a driver ,once announce legally SPAD
Let my current job replace to Bangla