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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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TSieian81
post Feb 26 2016, 09:23 AM

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From: Petaling Jaya


QUOTE(duckhole @ Feb 23 2016, 11:07 AM)
it is the airport, he was already there waiting for passengers. already can see his car immediately when requested for one.

but he damn kns ask me cancel even though it is his car which cannot fit my luggage
they should add a function to set ratings of drivers which is in cancel status.... now i remember reporting one guy too, saw he was eta 10 mins, so i call him and inform him my precise location so no more delay long, he said ok ok otw.... after 6-7mins, he cancel my ride. have to submit request wait another 10mins for another uberx to come -.-
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Yes as a Uber rider myself, I have come across many 'lousy' drivers myself. You should make a report to Uber and weed off all these drivers.

I always ensure my car is clutter free and ready to take the maximum passengers and luggages. If it's beyond the capacity of my car then most riders will cancel it immediately as they can see what car I am driving on their app.

I.e. They see my Axia, and say 4 big sized men with luggage want to go to Genting, the rider should make an assessment and cancel the rider and hope for a bigger car. If reach the pickup, tried already and can't fit, then the driver should cancel the ride and send a notice to Uber with this valid reason. It's pretty straightforward actually.
TSieian81
post Feb 26 2016, 09:29 AM

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From: Petaling Jaya


As a driver, just drive cheerfully, be courteous, don't complain, take every ride as a blessing and it won't be difficult to maintain a high rating and make money. It's not rocket science.

Attached Image


TSieian81
post Feb 26 2016, 09:44 AM

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From: Petaling Jaya


QUOTE(vin_ann @ Feb 26 2016, 09:42 AM)
start trip after 5 minutes? as in when rider is inside car, only press start trip counting after 5 mins???

not reasonable fair request and its might post danger to everyone to press start trip when the car on the move!
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No, start trip if waited for riders more than 5 minutes. That's what Uber will tell you to do to counter the long waiting time for some riders.
TSieian81
post Feb 26 2016, 10:12 AM

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From: Petaling Jaya


QUOTE(NightFelix @ Feb 26 2016, 10:03 AM)
Out of curiosity, what phone you using? Nexus? Motorola?
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Nexus 4
TSieian81
post Mar 1 2016, 10:09 AM

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From: Petaling Jaya


QUOTE(nairud @ Feb 29 2016, 11:44 AM)
Had one request where the rider cannot even describe her location and even the location she gave is not correct. Pointed me to somewhere far off where she was waiting for me... had a cat and mouse hunt looking for her.

guess my lower rating is due to me holding the phone while driving.. .need to get a phone holder asap
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Yeah, holding the phone and drive is a big no no.
TSieian81
post Mar 5 2016, 08:22 AM

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QUOTE(ynot @ Mar 4 2016, 07:39 AM)
Thnks.
So we call but can reject if destination isn't suitable for us right? Will that cause us a low rating frm uber?
😁
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What is the difference between Uber and Taxis if you do that?

I don't understand what do you mean by 'destination not suitable for us'.
TSieian81
post Mar 5 2016, 08:28 AM

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QUOTE(ynot @ Mar 4 2016, 11:42 AM)
Hmm. Possible to request cross state?
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Let me answer this question once and for all, which I feel is purely hypothetical.

No you are not supposed to cross state. If there's a rider silly enough to request you to go to Kelantan from KL, you can cancel the trip and WRITE TO UBER with this reason, they won't penalize you.

Last I remembered, there's a limit to service area. Rawang up north, Seremban down south, Genting Highlands to the east.
TSieian81
post Mar 5 2016, 08:32 AM

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QUOTE(halglory @ Mar 4 2016, 08:40 PM)
Hi i would like to ask, if the rider is going to KLIA which is fixed rate of Rm75 from anywhere in Klang Valley, but they want to go pick up their friend first,say about 20kms away. Can i end the trip at the friend's house and start a new trip to KLIA? And how do i do that?
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This is a good question.

If it's just slightly off the way, then just do the rider a small favor.

If like you said it's 20km away, tell the rider to change the dropoff location to the friends place first, then after you picked the friend, change the dropoff location to KLIA. The dropoff location is flexible, can be changed.

Failing which, after the trip, select HELP, and you have an option to write to Uber and say you made multiple stops, they will recalculate and recharge the rider.
TSieian81
post Mar 5 2016, 09:21 AM

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QUOTE(Ic3ywolf91 @ Mar 5 2016, 09:04 AM)
Some potentials
1) Trips near to areas which are having flash floods
2) Trips to areas having demonstrations
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Yes, if that's the case then by all means cancel it and write to Uber with the reason, they will surely accept it and not affect the acceptance rate.

But I am pretty sure that's not that they meant by 'location not suitable'
TSieian81
post Mar 6 2016, 10:58 AM

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QUOTE(ynot @ Mar 6 2016, 02:46 AM)
I meant as if we r driving in island and there is request to mainland. Penang mainland is quite big. Could be an hour or more for a trip if forth and back. Plus u pay tol only coming back and not going out.
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That's almost the same as drivers in KL getting a trip to KLIA, but still have to send even though there's always a risk of coming back in empty car.

I believe in the law of average, you don't always get trips like that. Even if you do, you don't lose money, you just make less. And i am sure you won't complain when you get a 3x surge trip and make RM20 for 15 mins work right?

Give and take.
TSieian81
post Mar 9 2016, 05:36 AM

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QUOTE(tane282208 @ Mar 8 2016, 11:40 PM)
what happens if an uber driver paid toll to go to a rider's pick up location. Does the toll can be reimbursed ?
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No
TSieian81
post Mar 9 2016, 10:31 AM

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QUOTE(halglory @ Mar 9 2016, 09:30 AM)
user posted image
Serious? busy hours so early in the morning?
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I am also confused by this when I receive it every week.

I think what it means by Busy is the number of riders is much more than the number of drivers during those time. Demand much much more than supply.
TSieian81
post Mar 9 2016, 02:32 PM

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QUOTE(schok @ Mar 9 2016, 12:33 PM)
Surge is like a joke. So many times i go to surge area (either online all d way or offline first the online there) the surge counter goes off. And rider requests, i get normal rate. Rarely i'd get a surged fare. Waste my petrol n toll money.

Maybe others have better luck. But i asked another driver he said the same thing.
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Don't waste your time chasing the surge. Surge happens when that area has less drivers than riders. If all of you also rush there,there will be enough cars already and the surge will reduce or go off.

Moreover, not many people will take a surge ride, mostly expats only.

Just hang around if you are in a surge area, and hope for one. Don't waste petrol and toll to rush there if you are not.


TSieian81
post Mar 9 2016, 02:38 PM

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QUOTE(eateat @ Mar 9 2016, 12:20 PM)
Hi...  I am new here and also a new Uber driver.

I just want to share some of my experience about driving Uber so far.  I started driving yesterday night from 8am-11.30pm.  Total 2.20 hours online. 
Trip 1 - Damansara - One Utama Net earnings 3.74
Trip 2 - TTDI - KLIA Net earnings 63.65 (inclusive toll 7.40)
Trip 3 - KLIA2 - Damansara Perdana 63.65 (inclusive toll 7.40)
Trip 4 - Damansara Perdana - Cheras Net earnings 24.20 (inclusive toll 3.00 + Surge 9.42)

Day 2 started 8am - 9.30
Trip 1 - TTDI - Cyberjaya Net earnings 58.30 (inclusive toll 6.00 +
surge 38.04)
Trip 2 - Taman Desa - Damansara Jaya Net earnings 14.77 (inclusive toll 4.50)

Estimated payout is      228.31
-) Toll                          -28.30
-) Petrol (approx.)        -70.00

Net earning                  130.01

Total time on the road approx. 4 hours.

My personal feedback is driving is quite easy especially if you met some nice rider and chat with them (if they initiate) chat with them and also learn something from them.  Quite relaxing.  If we are driving it as part-time, this job doesn't require you to use alot of brain and it may be a good option.

I think driving to KLIA is good provided you can secure another rider from KLIA back to town.  Another tips is also to drive under surge where you can get alot more money for the ride. 

One thing I don't like is that the system will not tell us where is the destination until we pickup the rider.  Since this is similar to a 'call cab" services, it will be better to let the driver know where is the destination before we confirm whether or not to accept the trip.  For example, my trip 1 on Day 2, from TTDI to Cyberjaya with surge of 2.2x.  I think very minimal people will take Uber in Cyberjaya in the morning and I had to return to town without any rider.  The base fare for this trip is 31.70.  Imagine if it is without surge, the based fare 31.70 - 7.93(uber fee) = 23.77 for this trip and I also have to pay at least 3.00-6.00 toll to get back to town area. 

Verdict:  easy and not stressful part-time.  fun to meet more people.  But you won't make much money driving it part-time.  If you want to earn extra, try to drive in surge area... the amount can be quite significant if the surge is 2x and above.  My humble few cents
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Even if you remove the surge of about RM50 from your nett nett RM130, you still made RM80 from 4 hours work, that's RM20 per hour. What kind of part time pays RM20/hour.

Anyway, your sample size is too small now to make a conclusion whether it's worth it for you or now, drive for a while more and you can get a clearer picture.

Good luck!

TSieian81
post Mar 9 2016, 08:20 PM

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QUOTE(jackal_x2005 @ Mar 9 2016, 07:51 PM)
Quick question guys. I went for the briefing at Partner Center today. Do you know how long for my account to be activated so I can start go online and earning?

Thanks!
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Should be immediate if all your documents complete and submitted.
TSieian81
post Mar 10 2016, 09:38 AM

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QUOTE(JungWoo @ Mar 10 2016, 08:50 AM)
I doubt so. Need to attend training session 25 mins, and wait for your queue for activation. Lucky going on week day less people, maybe took one hour or so. I went on weekend that i have 70+ queues before me.
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I thought he said he already went for all this.
TSieian81
post Mar 30 2016, 07:42 AM

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QUOTE(2feidei @ Mar 29 2016, 09:22 PM)
This is what drivers rate you
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No, thats what you rated your driver for that trip.

Riders won't know their own rating, only drivers know.
TSieian81
post Mar 31 2016, 04:55 PM

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QUOTE(NightFelix @ Mar 31 2016, 10:31 AM)
For mutual understanding. I think we rider should let the driver start trips to our pickup point because it consists of tolls. Uber are very fussy, driver are hard to claim back the tolls fee if the tolls occur before your pickup point.

As a perspective of driver, they don't give a damn to us. As a perspective of rider, I think we shouldn't take advantage of this loophole abuse driver.

So if you agree with he start trips first to your pickup point, let it be. If you doesn't agree with it, cancel it and request another one, if you ask driver cancel, driver will have his acceptance/completion rate dropped. So we should cancel our-self as a rider. The drivers must be kind enough to keep on rate you as 5 stars.
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I disagree with your logic on this.

i.e. if your office is in KL, and you stay in Klang, can you claim the toll to get to office from your employer compared to a similar positioned colleague who stays just next to the office?

Just like you won't offer to pay back a rider the extra 2x if you are fetching him/her on a 3x surge trip, it's funny to expect the rider to 'understand' your predicament of having to pay a toll to go and pick him/her.

You can't just always just choose to do things that 'benefits' you.

My two cents.
TSieian81
post Mar 31 2016, 05:02 PM

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QUOTE(halglory @ Mar 30 2016, 11:26 PM)
i once had to call the customer to cancel because i need to make a u turn far in front as i was in DUKE, customer had to wait for 18 mins till i arrived, so i told the customer to cancel and re-request because i thought he would get another driver who's much closer than i am then
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I feel that your part is done in calling and informing the rider you will need 18 mins to reach him, it's up to him to decide whether he wants to wait or cancel.

If you ask him to cancel, you risk him stating the reason for cancelling as 'driver asked to cancel' and you may get into trouble.

TSieian81
post Apr 1 2016, 02:45 PM

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QUOTE(2feidei @ Apr 1 2016, 12:26 PM)
The problem is that currently there is problems with Uber mapping logic and differences with drivers expectation versus riders expectation

If I am not wrong, the matching of driver and rider is based on geographical distance between driver and rider, not on route. For example, the rider may just opposite road of the rider, but, what the system failed is that the road is a huge major highway, and the driver may need to drive further 20km to U-turn back to pick up the rider, and all these will take time, cost and maybe toll. And, the problem is that if the driver did not accept the ride request, it will affect their ride acceptance %, which will impact their incentives, or worst case, suspended by Uber. To add further to the frustration, some of the ride distance even shorter than the distance that the driver need to cover to pick up the rider. Anyway, I always take it as pinch of salt, give and take, just don't complain. What pissed me off is that rider will unhappy why you take such long time to arrived, or accepting their request, and make a big fuss on that. Calling the rider to inform them, well, this even further eat up the driver operating cost.

Second is that many of the rider misunderstood Uber driver as taxi nor your personal driver. Uber are not taxi!!!!! It is a ride sharing app, where the driver agree to use his/ her personal vehicle to ferry the rider to their intended destination. If the rider expect immediate availability of driver right in front of you, or expect driver wait for you while you taking your own sweet time meddling your own stuff (driver are not suppose to start the trip before the rider entered the car), the rider incurred additional cost, and worst still, some area, there is no waiting allowed, or being surrounded with taxi (we try to keep as low profile as possible, to avoid trouble with taxi), so, these riders are really equivalent to what rogue taxi drivers to passengers, which I will usually rate them low.

As mentioned numerous time, it really take 2 party co-operation and mutual respect for each others for the success of the Uber.
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Exactly.


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