No, it doesn't work as a franchise.

Uber did discourage us from putting the phone in standby mode when we are online, as there is a chance you won't get the notification.

I didn't try so far, but I know it does come in when the Partners app is running in the background.

Strange that your phone draws power faster than it charges. Try lowering the brightness of the screen?

Hi,

Am presently using a Perodua Axia for Uber driving purpose.

On the average, petrol cost is about 20% of the income. I.e To make RM250 I will need about RM50 worth of petrol. But that's according to my driving style - I don't wait around, always on the move.

Give and take, about RM50 per day to get about RM250

One of the requirement to hit Tier 1 rates of PHG is you need to gross RM600 in fares per week, so you can't really sit around and do nothing

Hi,

As far as I understand, you will get the hail if you're within a 3.5km RADIUS of the rider. A 3.5km radius covers quite a long distance, i.e. I have gotten hailed from Hartamas Shopping Centre when I was at Bangsar Shopping Centre.

There's no way of doing more airport trips which doesn't violate Uber's rule on 'pre-arranged' trips. Unless you drive to the airport everyday and only go online when you are at KLIA.

That's very good! RM267 for 7 hours work is considered a 'good day' for Uber drivers.

Hi,

I have actually written a post on PHG earlier which you can refer to for a deeper understanding.

I can address your issues as follows:-

1) PHG are divided into blocks, typically on a weekday 6am to 10am is considered one block, 11am to 2pm is considered one block, 4pm to 8pm is considered one block.

2) You will need to be in the core service area 70% of the time during a particular block to qualify for the PHG

3) You will need a minimum of 1 trip per block to qualify for PHG i.e. For 6am to 10am, you need to have minimum of 1 ride.

4) You will need to have 0.75 trips for every hour you are online throughout the entire week to qualify for the PHG. i.e. Let's say you were online for 20 hours for the entire week, but you only did 5 trips, you won't qualify for the PHG.

5) Let's say you got RM150 in gross fare from 6am to 10am, you won't qualify for the PHG as the amount that Uber underwrite is only RM30 x 4 = RM 120. If you earn more than that, you won't qualify for it, which is why I said earlier its more of a safety net, not so much an incentive

6) My advice to you is to drive where the rider brings you, and trust the Uber system to find you a rider and keep driving. Aim for a figure you can see in your partner app, and any PHG you receive at the end of the week you consider it as a bonus. It's pretty demotivating if the net figure in your partner app is low and you are depending on the PHG to come in by the end of the week. This is my personal opinion.

Will be happy to address any further questions you have on this.

Thanks for the explanation.

Yes, the 'Incentive' is actually just a 'Safety Net'.

I always drive by aiming for a net figure in the Partners App, any PHG that gets calculated in at the end of the week I consider it as a bonus. If you get used to driving this way, then you can manage your income better and it actually trains you to be hardworking, rather than trying to 'game' the system and just aim for the PHG.

Yes, the IDEAL scenario will be super busy during the non PHG hours, and not so busy during the PHG hours. That's when your earnings will be super high, but realistically this doesn't happen that often.

I believe getting there from the island shouldn't be a problem since Uber is available in Penang.

Getting a ride from Sungai Nibong Kecil may be a little difficult.

Perhaps a driver from Penang can assist?

I feel it's a matter of perspective.

As long as we are online, we should pick up all riders and send them to wherever they want to go.

I believe a trip to Rawang should nett the driver RM30-RM40. That's good money for 90 mins of work.

If toll is an issue, then drive back through Selayang, may pick up riders there also.

Don't depend on the incentive and just drive and earn the fare. Trear the incentive as a bonus.

If we approach it like this then we won't always feel victimized. Feedback can be given to Uber Malaysia through proper channel, I don't think boycott is the way to go.

1) Calling rider to ask where they are going next and then to decide whether you want to take the ride or ask the rider to cancel is against Uber policy. FYI.

2) Toll incurred on trip is borned by the rider. Uber actually tracks your route and they have already marked in the system the cost of the toll, though not always accurate. Drivers still need to double check on accuracy of the reimbursement.

1) You are not supposed to cancel rides unless there's a valid reason (rider no show, rider rating too low, etc). Don't feel like going to the rider's destination is not a valid reason.

You keep cancelling trip will affect your acceptance rate.

The risk of rider lodging a complaint against you is very high.

My suggestion is this - if you are online means you are prepared to pick up rider and go anywhere. If not prepared to do that, then don't go online.

2) Yea driver pay first and gets reimbursed.

You won't be able to know. Unless you ask the driver.

You can cancel, but you will be charged RM5 cancellation fee.

Sometimes you have to understand that the ETA is not very accurate, when it says 5 mins the driver may be ngam ngam at the junction turning to your place but when he got the request, he may have just passed the junction, or maybe at the outer most lane can't turn in, and have to make a U-turn in front or something.

Of course there's a chance that the driver may be having his Teh tarik also, which is the driver's fault then.

A phone call is pretty important in such circumstances to prevent misunderstanding.

An example is if you hailed from the Taylor's Lakeside Campus at Sunway, the driver may be at the outer most lane heading towards the Sunway toll to Puchong already, so your GPS may report that he is 5 mins away, but it may be too difficult for him to cut 3 lanes to the left so last minute to turn into Taylor's. So he has to pay the toll, make a U-turn at Puchong and pay another toll and come pick you.

This is a very usual thing that happens, which I feel a lot of riders don't understand or know about, but it's something the driver can communicate to the rider in advance.

Waiting for rider is also something of a grey area and is actually a lose lose situation for the drivers.

Some riders just abuse it and make drivers wait for 15-20 mins. Haven't event gotten into the shower but called for a Uber already.

Uber will tell you to start trip after 5 minutes, but if we do that, it makes us look petty and upset the rider and give us low rating.

But it's about give and take la, we don't bump into inconsiderate riders all the time.

The Hourly Guarantee changes all the time, highest now is about RM28 I think. Never pay attention to that.

Yes, we have surge in KL, but very seldom riders will take a surge ride, only the expats will mostly. Unless it's a low surge like 1.2x then locals won't mind, especially if short distance.

I will write a post about this Surge when I have the time.