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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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SUS2feidei
post Jun 13 2016, 11:21 AM

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QUOTE(ieian81 @ Jun 13 2016, 11:15 AM)
Tuesday morning the revised figures will be updated already. Via the Partner Dashboard and also in-app.
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wah...so fast now biggrin.gif thumbup.gif
SUS2feidei
post Jun 13 2016, 11:58 AM

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QUOTE(ieian81 @ Jun 13 2016, 11:26 AM)
I feel that as a driver, we should be honest with our rating of riders to help other drivers out as well.

1) You use the word Fuck to me or be abusive, straight 1 star and report to Uber.

2) You make me wait more than 5 mins for you without any reason, it's straight 4 star at least already. I don't care if you are local or foreigner, guy or girl, pretty or not pretty.

3) Don't be a racist, I notice a lot of he foreigners who pays cash, I.e. Bangladeshi gets very low ratings when in fact they are  very courteous and thankful.

That's how I do it.
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+1 thumbup.gif

1. You must be the most patience uber driver I will ever find. Seriously, if the rider really abusive, I would rather stop the ride immediately, report to Uber immediately. After all, I not martial art expert, I am just cari makan, trying to earn an honest living, the least I want is trouble.

QUOTE(ieian81 @ Jun 13 2016, 11:29 AM)
I learnt a lesson to not judge by area or by talking on phone until they arrive inside the car. There was one time I got a little impatient for waiting so long and called to chase the rider, turned out she was blind.
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No, no....what I mean is that I will give the rider a sms or call, informing them I am arriving. It just a courtesy to the rider that to told them I had arrived, as the uber partner apps is sometimes really crazy, few rider complained that they saw my car still far away or stationary, but in fact I am right in front of them (not sure they lying or not). I am fine, so long as they told me they are on the way. What pissed me off is those able body rider, taking their own sweet time, and not replying sms or answering call, where we don't know whether we are in right location (sometimes the GPS is not accurate, especially if some newbie rider request ride using pin are indoor)

QUOTE(ieian81 @ Jun 13 2016, 11:35 AM)
The limit is Tanjung Malim to the north, Seremban to the south, Genting Highland to the east and Sepang to the west. This is the last i knew when I asked.

The Uber Partner app will be able to track your trip and payment even if you send someone to Penang. If you want, I believe you can.

You are in a position to reject a ride if it falls beyond the limits. If it's within, you need to send. Thats the difference.
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Wah, liddat ppl like me failed geography one very susah, honestly, I don't really know, touch wood, have not received such request before, as I really don't know. The furthest I go to Kajang (south) or Shah Alam (north) or KLIA (west?) . I think without your feedback, I will most probably reject if go Seremban or Tanjong Malim, citing out of area mega_shok.gif tenkiu

SUS2feidei
post Jun 13 2016, 03:51 PM

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QUOTE(jasontantenghuat @ Jun 13 2016, 03:45 PM)
I'm those person who is very calm most of the time, but when meletup, is damn scary (according my girlfriend and friends). laugh.gif
If condo, sometimes I don't mind waiting just a little longer as compared to waiting in front of a house. But I appreciate riders who wait at the guardhouse or lobby. Those I confirm give 5 star and treat nicer.
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Lel....have you heard the proverb "the quiet dog is the most scariest and that can kill? biggrin.gif I don't mean equate you with dog lah, what I mean usually the quiet and calm type, when meletup, hell know no fury biggrin.gif

Yeah, any rider who wait for me, automatically qualify for 5* from me, except they really rude or sit at back seat
SUS2feidei
post Jun 13 2016, 04:38 PM

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QUOTE(jackal_x2005 @ Jun 13 2016, 04:18 PM)
some rider prefer to sit at the back, so nothing we can do about it. I believe they still deserve 5 star as long as they not making any fuss, example ask to be picked up at high end condo, and did not put notes to pick up at lobby for specific block, and end up we as a driver waited 5 minutes and rider suddenly call asking where were we?
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Well, different driver, different rules/ criteria.... biggrin.gif

For me, I benchmark it against if I am rider myself. I would definitely sit in front, unless the driver insist me to sit behind. It just basic courtesy, when you take a ride from your friends or family car, although uber driver are not rider friends/ families lah biggrin.gif Second, it avoid the odd feel, especially when you stuck in traffic jam or traffic light, and most importantly, you would never know when you will encounter some crazy taxi drivers....never too safe being careful

For those high end condo, if I know from the request it is a gated or condo, I will sms the rider ask if they want me to wait at guardhouse or lobby. If lobby, then, please provide me the block or lot number to inform the security, only I start my journey. If till I reach still no reply, I will call them in front of condo if I don't see anyone at guardhouse. If that failed too, wait 5 min, then, cancel, got RM5 cancellation fee. biggrin.gif But, worst is, some rider are none local, their contact details is international number bangwall.gif
SUS2feidei
post Jun 13 2016, 06:58 PM

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QUOTE(propusers @ Jun 13 2016, 06:31 PM)
girl always choose to sit behind if alone... Malaysia crime rate very bad le...
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Depends.....but, for girls who go clubbing, sit in front, cannot concentrate driving wei, nose bleed wei..... sweat.gif
SUS2feidei
post Jun 14 2016, 10:53 AM

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QUOTE(ieian81 @ Jun 14 2016, 09:23 AM)
Imagine some female Uber riders reading this here.
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Lol...my car is no persona biggrin.gif

so, female rider will be feel safe biggrin.gif
SUS2feidei
post Jun 14 2016, 04:05 PM

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This post has been edited by 2feidei: Jun 14 2016, 04:05 PM
SUS2feidei
post Jun 15 2016, 12:58 PM

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QUOTE(TurnDownForWhat @ Jun 15 2016, 12:10 PM)
Start from 6pm and get 4 trips before 8pm doesnt entitled to get even 1 PHG? Start from CSA somemore
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Criteria for PHG quite long and many. Did you go thru your pay statement why you not qualify or not? biggrin.gif
SUS2feidei
post Jun 15 2016, 02:09 PM

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QUOTE(TurnDownForWhat @ Jun 15 2016, 01:09 PM)
How to check if i qualify for the PHG
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Go thru your pay statement that they usually email to you. Should received it by now. The first few lines usually is for all the incentives payout.

Sorry, dunno how to upload here, else, I can shown mine (I don't have any incentive also cry.gif )
SUS2feidei
post Jun 15 2016, 04:22 PM

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QUOTE(akh2920 @ Jun 15 2016, 03:42 PM)
Advices are very much appreciated from u guys~~ Thanks very very much icon_question.gif
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As far as I remembered, your trip acceptance must be above certain %. Then, your number of trip must be x% start from CSA. And, your trip per hour must be above x time. Then, you must above x rating. Lastly, your actual gross fare per hour is lower than the guarantee amount.

You meet all the criteria, only you will qualify for PHG. One of them don't meet, sorry, no PHG for u bye.gif
SUS2feidei
post Jun 15 2016, 04:24 PM

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QUOTE(TurnDownForWhat @ Jun 15 2016, 04:21 PM)
I dont see anything here wor[attachmentid=6854296]
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Something wrong with your payment statement. It show your fare is RM500++, but then if you look under Misc, they put "please earn more than RM100 to qualify Tier 2 incentive".....please raise a help ticket to them to investigate.

This post has been edited by 2feidei: Jun 15 2016, 04:25 PM
SUS2feidei
post Jun 15 2016, 04:39 PM

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QUOTE(shirley_andy @ Jun 15 2016, 04:29 PM)
for those experienced in driving for both Uber and Grabcar, care to share the pros and cons?

1. Uber riders pay by credit card more often than Grabcar riders
2. Grabcar pays better per KM
3. Uber pays better when driving in standstill traffic
4. Grabcar need to manually collect cash from rider for toll expense, Uber automatically reimburse the driver.
5.
6.
7.
8.
...
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For item
1. partial true, as more cash rider already
4. not sure about Grab, for Uber cash ride, it all included in the cash to be collected from rider. Uber won't reimbursed you unless you had been short-paid,that also you need write long grandfather, grandmother story
SUS2feidei
post Jun 15 2016, 05:35 PM

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QUOTE(akh2920 @ Jun 15 2016, 04:46 PM)
The trip acceptance is calculated by day or by week? How about the CSA % and trip per hour? All calculated by day and next day all percentage refreshed?
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To qualify for that particular block of PHG, it all calculated during that block. Not so sure about trip acceptance % though, if it based on that block or that week.
SUS2feidei
post Jun 15 2016, 06:18 PM

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QUOTE(shirley_andy @ Jun 15 2016, 06:11 PM)
Uber KL now have Driver Destinations. In some ways similar to GrabHitch where u only pick up rider heading the same direction as where u wanna go.

Nice feature for final trip of the day.
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My uber partner apps still don't have? cry.gif
SUS2feidei
post Jun 15 2016, 09:38 PM

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QUOTE(TurnDownForWhat @ Jun 15 2016, 08:29 PM)
Acceptance rate i think mine is quite high becoz i never cance any request, then i start from CSA, but I still don't understand how to get it. It makes me feel upset, like kena scam  bangwall.gif
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How many % start from CSA? And, what is your gross fare? If your gross fare per hour above PHG, then, you oledi not entitled for PHG.....which basically, PHG more like a guarantee earning rather than incentives for you. Don't be mislead by it laugh.gif
SUS2feidei
post Jun 15 2016, 10:57 PM

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QUOTE(Sharkox @ Jun 15 2016, 10:49 PM)
y

From my understanding, Something like this:

Let say u were online for 1 hour (4pm-5pm) and the PHG is RM16 and  u have only have 1 trip during that period whereby the fare is RM4, then they will top up u another Rm12 later on (if u meet certain criterias). 
I might be wrong on this issue, please correct me if I am wrong guys.
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Something like that lah.....but, when you received the partner statement via email, you can login and view lah, why u didn't qualify for incentive.

Hard to explain without knowing or reading your partner statement lah
SUS2feidei
post Jun 15 2016, 11:20 PM

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QUOTE(TurnDownForWhat @ Jun 15 2016, 11:09 PM)
it says please earn more than RM100 to qualify tier 2 hourly guarantee. I've earned more than that
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then, you click the help button and write to them, I also not sure why
SUS2feidei
post Jun 15 2016, 11:43 PM

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QUOTE(TurnDownForWhat @ Jun 15 2016, 11:30 PM)
if let say like the hourly guarantee is start from 4pm to 8pm but i online from 6pm and managed to get 4 trips before 8pm then i am entitled to get 4 x RM22 right ?
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No. If you online 6pm to 8pm, your fare per hour is less than RM22, then, they will top up to RM44 for you for online 2 hour, assuming you meet all the other PHG criteria. The RM22 is gross fare per hour, not gross fare per trip laugh.gif

This post has been edited by 2feidei: Jun 15 2016, 11:43 PM
SUS2feidei
post Jun 16 2016, 09:19 AM

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QUOTE(jasontantenghuat @ Jun 16 2016, 08:25 AM)
I wanna check if my app got de... but scared received request. Am at office laugh.gif
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Got mine oledi rclxm9.gif No need go online, just open the apps can check oledi biggrin.gif
SUS2feidei
post Jun 16 2016, 11:20 AM

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QUOTE(shirley_andy @ Jun 16 2016, 11:19 AM)
need to update apps?
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dunnolol.....today wake up, straight got jor....yesterday before sleep, tarak.... laugh.gif

later today go try

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