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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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SUS2feidei
post Jun 16 2016, 11:40 AM

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QUOTE(ieian81 @ Jun 16 2016, 11:39 AM)
Funny I don't see this option. Already updated the app.
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from their email, they said they upgrade in batches...so, sabar lah
SUS2feidei
post Jun 16 2016, 03:00 PM

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QUOTE(Balalaika @ Jun 16 2016, 12:05 PM)
hi guys. since some of you were riders before you joining as uber drivers, have you ever came across these issues?

- dirty uber car/driver
- uber car broke down mid journey

need input for my role play scenarios (not the bedroom role play la)

thanks smile.gif
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lel....you overthink bro....just drive lah or just ride lah....if worry so much, don't be uber driver, don't take uber, self drive own car, problem solve
SUS2feidei
post Jun 16 2016, 03:49 PM

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QUOTE(Balalaika @ Jun 16 2016, 03:47 PM)
err... not a bro, and not planning to drive or be a driver as well.
am asking for rider experience for work purpose sweat.gif
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oppssss....sorry miss.....why don't to try ride uber yourself and form your own opinion? icon_idea.gif
SUS2feidei
post Jun 16 2016, 04:32 PM

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QUOTE(Balalaika @ Jun 16 2016, 04:30 PM)
i asked because i haven't encountered. been using uber since they first launched in MY
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mean so far so good lor.... thumbsup.gif
SUS2feidei
post Jun 16 2016, 04:42 PM

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QUOTE(Balalaika @ Jun 16 2016, 04:37 PM)
for me, that is. different person may have different experience. like this fella: <a href='http://<referral link removed>/my/news/i-had-the-worst-experience-taking-uber' target='_blank'>http://<referral link removed>/my/news/i-had-the-worst-ex...nce-taking-uber</a>

or her: https://vulcanpost.my/164510/hi-dear-curiou...ya-uber-driver/
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everything also have pro and cons, else, why uber decide to come out with star rating? Nothing is perfect or ideal
SUS2feidei
post Jun 16 2016, 04:48 PM

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QUOTE(Balalaika @ Jun 16 2016, 04:47 PM)
i'm not sure whether you don't understand my question, or you're on salesman mode right now sweat.gif
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Just to troll u biggrin.gif
SUS2feidei
post Jun 17 2016, 09:39 AM

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The driver destination is bullshit lah....tried yesterday

What the concept is they tried to match you between the your start location to end location, regardless of route, but based on radius

So, the pick up location or drop off location can be off from your destination, you may need to detour

Second, say you travel from Cheras to Shah Alam, you might need detour to pick and send the rider, the rider destination may be just within Cheras or somewhere along the radius between Cheras and Shah Alam, not necessary Shah Alam, and, that's it, you had utilized 1 of your 2 entitlement.

Third, as someone mentioned above, you not entitle for PHG on this ride, so, if you travel distance is short, it is not counted in PHG calculation


SUS2feidei
post Jun 17 2016, 10:56 AM

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QUOTE(shirley_andy @ Jun 17 2016, 10:17 AM)
I think its ok if need to detour a lil' bit. Even with GrabHitch, you hardly find someone who exactly on your way to your destination, sure need to detour abit, as long as detour not too far and still heading to same direction/area as you then I think its good. Haven't tried it out though, and ya 2 slots for day to use this is not great.
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Yesterday, I need to detour for about 6km, stuck in 20 min jammed, but the stupid Uber Partner apps show only 10 away (and I explained to the rider, and he accepted it, not cancel the ride), and the ride distance only 5km, opposite direction from my intended journey. And, my plan journey is about 20km.

So, in total, I traveled 31km, 6km to reach the rider, 5km to bring the rider to his intended destination, and 20km for my own journey. shakehead.gif
SUS2feidei
post Jun 17 2016, 12:36 PM

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QUOTE(ericpires @ Jun 17 2016, 12:32 PM)
Still reading through all the posts here.

Any tips for new drivers?
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what tips you want? Just drive and enjoy biggrin.gif
SUS2feidei
post Jun 17 2016, 02:07 PM

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QUOTE(Balalaika @ Jun 17 2016, 12:41 PM)
based on experience as a rider:

- if you want to cancel a ride, at least explain to rider before doing so
- sure, you can depend on waze, but not 100%
- always call the rider before pick-up
- with female riders, it's ok to be friendly. but not too friendly. we get freaked out
- true story:
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I doubt any driver will intentionally cancel the ride, as too much cancellation will resulted being suspended

If you know the better route than waze, please inform the driver. Please do not expect driver to know every single road in PJ/ KL, neither do we know how to read your mind. Please speak up if you know the route, else, we will follow the waze, which will be the fastest (theoretically) route.

you rider but you want to call the rider? Or just typo error, should be driver. And, speaking on behalf of driver, not that I defensive, with huge commission cut from uber, distance traveled to pick up location (which sometimes further than the ride destination), please do not expect every driver will call the rider before pick up, as it will be a cost to them. Please be understandable.

Either you call the driver, or you may check the apps to see how far more he/ she will be reaching you, although not 100% accurate, but, please be at agreed pick up location 1-2 min earlier. It a cost to the driver too, as he/ she can't start the trip before you entered the car, and he got to stay in car (petrol cost)

All these may sound very petty or little money to you, too negligible, but, for us, the drivers, every sen and ringgit count. As much as you expect you be treated with respect and honesty, we, the driver also expect to be treated with respect too. Respect is mutual, please do not (not specifically directed to you, but to everyone who read this thread), think that by paying for the ride, allow you to act like boss or diva. Neither do I cordoned any driver who think since this is his/ her car, he got the ride to do whatever he please, including driving dangerously or having a badly maintained or dirty car, as the rider do pay for the ride, not FOC.

As for friendly towards female drivers, just my rule of thumb, other than customary hello, or hi when she entered the car, unless she initiative the conversation, I will keep my mouth shut, concentrating on the road.

Conclusion, as you can rate the driver, we driver also can rate the rider. It take both way, both mutual respect to made the ride comfortable for both rider and driver. Of course, there will be always some bad apples in both riders and drivers, and this where the rating come about, to filtered them out.
SUS2feidei
post Jun 17 2016, 02:26 PM

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QUOTE(Balalaika @ Jun 17 2016, 02:19 PM)
i had a driver who cancelled my request 4 times.

you could always ask. my practice, i straight tell the driver "take this way instead".

you, good sire, need to first stop trolling, and second understand the context of the port. not defensive? you're being defensive af (astagfirullah).

100% of the time, i will already be at the pick-up location. so that's not an issue for me.

personally, based on your response, you are petty. period. it's like suddenly terasa. why ah?
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whatever rock your boat, lady........as I can also say that you are being female or rider who paid for the ride, you expected to be treated as diva, without even trying to understand the hardship of the driver, for you, 10-20 sen may be small sum for you, but, for a full time driver who have lots of commitment to pay and if all riders expect to call the rider before hand, wait for the rider own sweet time to at agreed destination, all these will add up to their cost and time wasted to secure the next ride.

No point argue further with someone able to understand the other side of shoe, or driver rights, but, insist with your riders rights mentality. It like teaching a crab walk straight. icon_rolleyes.gif
SUS2feidei
post Jun 17 2016, 02:27 PM

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QUOTE(akh2920 @ Jun 17 2016, 02:24 PM)
As a rider, I kena before too. I think probably the pickup location is somewhere the driver wanna avoid, like my case was a taxi driver hotsopt
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Lel....then, the driver should at least call lah, or arrange some alternative pick up location which is safer the driver. This one the driver should be get complained.
SUS2feidei
post Jun 17 2016, 02:42 PM

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QUOTE(Balalaika @ Jun 17 2016, 02:35 PM)
i'm surprised you made such assumption. "you expected to be treated as diva"? in what way? please highlight. as for riders who took their sweet time to get to the pick-up point, i remember reading somewhere in this thread that drivers are allowed to start the journey if they have waited at the pick-up point for min 5 minutes. that's already a safety net for you. you don't use, that's too bad lah.

those small 10-20 sen you're reluctant to spare for a customer is what makes a difference for your ratings. your ratings is not just purely based on how your car is, how you drive, and whether you know the road like it's the back of your hand or your gf's body. it's also based on how professional you are. if such small gesture of professionalism pun susah nak buat, how lah?
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Do you know how far we can go within 5 min? If I really got to wait 5 min, I would rather cancel off the trip, at least I got cancellation fee, which sometime even more than the ride cost.

For you 10-20 sen is small, you try to multiply by average 10-20 ride request for full time driver, and this will be a cost to them. I believe you really never know what is hardship before, and you demand professionalism from driver but never be professional as rider? Why? Due to the fact you are a paying rider?

Common, money is important to everyone, but, don't use money to belittle others. Learn to mutual respect, treat others how you want to be treated, regardless whether the person is CEO or janitors....after all, you would be surprise there many high paying, high net worth uber drivers too....


SUS2feidei
post Jun 17 2016, 02:47 PM

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QUOTE(lowya @ Jun 17 2016, 02:38 PM)
This is the reason why being a taxi drivers is always better than uber driver, that you always can pick up passenger anywhere on the way without waiting for the stupid apps to do the job for you.

For those who like driving uber so much, you guys should be taxi drivers really.

Once you get your taxi, simply display a logo somewhere to show that you are also a uber/grabcar driver. Get yourself 2 phones, install both apps separately and on it. Guarantee you make money like nobody business.
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Friend, do you know how difficult to get individual taxi license in Malaysia or not? Second, do you know that when Uber or Grab accepted the ride request, the car details will be flashed to the rider for identification. So, do you think the rider will hop into your car if your car, aka taxi is different from what shown in his/ her app? And, I never knew taxi can register as Uber/ Grab.... biggrin.gif

Please think before you talk, or type mega_shok.gif

QUOTE(musteng @ Jun 17 2016, 02:39 PM)
Reply base on my experience as a rider and an ex Uber driver.

- Try to be considerate to driver. A take it for granted rider will never understand the frustration as an Uber driver.
- Rider did cancel a ride too without giving explanation to driver before doing so. This act is mutually and there is no right or wrong to be argue.
- Driver is not GPS. They won't know every route to the destination without guidance from rider.
- The Uber apps consist of the Notification to rider informing driver is approaching. I'm a rider i will follow the driver arrival closely and try to locate their car to reduce their difficulty to locate me.
- Friendliness is personal perception. No conversation. (No manners), Got conversation. (Talk too much) Driver don't know what rider think and comply with what they expect.
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+100
SUS2feidei
post Jun 17 2016, 02:59 PM

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QUOTE(Balalaika @ Jun 17 2016, 02:48 PM)
again, blind assumptions from your end.

in what way were you able to justify that i'm not being a professional rider?

yes, i'm aware that there are uber drivers who may actually have day jobs paying 5 times my salary, but they definitely are not as snobbish as you are.
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May I ask you how you know I am snobbish? From my reply to you? You are not professional rider based on your reply too, acting like diva.

I suggest you eat a humble pie, go sign up for as uber driver, experience yourself their frustration. If that too difficult or tough for you, then, try talk to the driver on your next ride, understand their hardship.

Although I do agree some of the point you raised, but, you tend to over generalized on everything like driver being over friendly, but, then, until you say that driver asking you personal question, like tinggal seorang?, still single? or text you after the ride, you always got option to lie to them to throw them off, like you married and complain to uber to get them suspended. Or, in extreme scenario, stop the ride, call the police or anyone you can trust. But, you here being a drama queen, kudaing seeking attention demonstrate a lot about your real person in you.


SUS2feidei
post Jun 17 2016, 03:24 PM

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QUOTE(lowya @ Jun 17 2016, 03:07 PM)
its ok if you still didnt get the massage, already the taxi driver is one of the worse job in malaysia, but u chose the worse then taxi kind.

i think before i type, did u read between the lines?
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Sorry, I don't read between the line, I read all the line tongue.gif

And, I feel that you have personal against all taxi/ uber/ grab, which only you know. I agree with you, driving uber/ grab (not sure taxi, never drive before) it not that great, won't make you rich, or at least not in short hours, but, then, it does offer flexibility, no office politics, and paid to drive around. Of course, some drivers who have no choice, i.e. retrenched, etc, but, one thing for them, they all earned a honest living, and we all got to respect them for that.


QUOTE(Balalaika @ Jun 17 2016, 03:07 PM)
replies in purple
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Finally, you admitted you are diva. I do really appreciate you sharing your comment here, but, I disagree that you would expect drivers to give you a call to confirm pick up location or expect drivers to wait for riders, and claiming all these is immaterial cost and/ issues to them. My view is pretty consistent, respect is earn, not demanded, it act both way for drivers and riders. By paying for the ride does not mean the driver have to accommodate all your whim and fancy, all your demand, and by offering you the ride, the driver should always draw the line, this is commercial arrangement, the driver should be courteous and professional, complete the job at his/ her best ability.

That's why for anyone who does not understand the dilemma of either party, I would strongly encourage him/ her to be a rider and driver themselves, rather than sitting on one side of the fence.
SUS2feidei
post Jun 17 2016, 03:29 PM

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QUOTE(ieian81 @ Jun 17 2016, 03:22 PM)
Here are some pointers to riders from a driver's perspective (and regular rider):-

1) An accurate keying in of pickup location would be nice.

2) If you stay in a guarded scheme, a sms or a comment in the comment box stating your unit number would be appreciated.

3) We know you don't like to wait, but we are on the way as soon as we get the hail. Like wise, if you are not ready to go, please don't call for an Uber. We can understand if you are staying in a remote place and it's hard to get a Uber but if you are staying in a core area, please only call for one when you are ready to go. Yes, we are allowed to start the trip after 5 mins, but that will upset you isn't it? Which will result in low ratings.

4) We don't expect riders to be friendly, but I think a 'hello' an 'thanks' is not too much to expect.

5) There's only two ways to navigate. Either you guide us all the way, or we follow Waze all the way. Don't tell us to follow Waze but then question us why take this road that road during the trip.

6) It's ok to eat or drink, but would appreciate if you have the courtesy to just inform us, especially the eating part.

7) Be respectful, don't PDA in the car, it makes us uncomfortable. (I once fetched a couple who made out throughout the entire journey)

8) Whether you want to sit in front or the back, it's entirely up to you. But we appreciate it if you can sit in front (especially if you are a guy and going to a taxi hotspot area).

9) We can't stop our cars anywhere we want to pick you up or drop you, so let's be realistic about it. If you want me to pick you from the front door of a bar on Changkat BB, please very well be ready to go and waiting for me instead of me having to call you only you finish your last drink, muaks muaks with your friends only walk out.

10) We have no intention of trying to cheat you of your money. I personally find if very offensive if you turn on your Waze on your phone after specifically asking me to follow Waze to send you to your location. My Waze can't be rigged to bring you the furthest route wan. Hello?

I think the above are very basic stuff, which don't even need mentioning if you have common sense and courtesy. I am just writing it and putting it out here as a guide.
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+100 well said. The problem is the rider does not need to go thru the briefing like the drivers (heard now new drivers do not need personally attend the briefing at PSC shakehead.gif )

But, there is Code of Conduct for both drivers and riders. For any drivers who don't read and follow them, they got no excuse why they should not be suspended. But, I doubt any rider do read it. Anyway, does not matters, as I strongly believe treat others how you want to be treated.
SUS2feidei
post Jun 17 2016, 03:56 PM

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QUOTE(musteng @ Jun 17 2016, 03:49 PM)
Yes, agree on the bold part. I've have encountered a rider who floss his teeth in my car without asking my permission. No one will stand out and speak for me.

I personally experienced all the frustration when i am a driver. I will now do my best to respect and cooperate with the driver as a regular rider.
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Lel....you serious? shocking.gif

Mine is either they puke.gif (drunk), eating strong smelled food such as McD, and leave all the wrapping in the car (sometimes ice cream also). Why just they take along their rubbish when they exit, instead of left it in the car? Sometimes, I manage to take notice, just throw away before next ride, but, sometimes, I didn't, only realised end of day, and dunno how many low star rating I got from there doh.gif
SUS2feidei
post Jun 17 2016, 04:05 PM

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QUOTE(ieian81 @ Jun 17 2016, 04:00 PM)
Probably worth to give the backseat a glance after each trip.
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These riders is very cheeky, they will slip on the pocket behind the front seat, or throw on the floor. Sometimes, you have another ride pending, and you rush to next pick up. Or, you stop in very high traffic area, can't stop. Anyway, learned my lesson, find any opportunity to stop in between ride to check for rubbish, especially when rider tapau some food, instead do it once a day, at end of ride.


SUS2feidei
post Jun 17 2016, 04:29 PM

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QUOTE(lowya @ Jun 17 2016, 04:16 PM)
clearly you conveniently misquoted me, "one of the worse job" is not "the worse job"

in case you are not aware, when people type something it's always means IMHO,

if it's fact, you can rebute. If it's of different opinion, you can disagree.

i dont need your english lesson, because you have failed to read between the 2 significant meaning of basic english.

in case you wonder why i mentioned these, i just want to highlight that you deserve better than driving uber, as i have personally experienced it, it's not worth your time and health, i was trying to help people with better option in life, but driving uber is definitely a no no as my friendly advise.

i am happy that you should your thoughts, but next time please remember that the one who actually give a fuck to what u do is the one who care to tell you something, meaningful.
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Appreciate your friendly advice, but, it would be good if you could also say it out what other alternative you have? Let's be transparent here, if your so-called alternative is much better than driving uber, then, I am sure everyone will ditch uber.



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