lol i dunno why lazada suddenly use ninjavan. wtf shit unprofessional service. first time they try to send item, but i not in. they call me i say can redeliver on monday, they say can but they saw my neighbour at home so can i phone my neighbour and ask neighbour to pickup for me first.

.... i tell them i not close with neighbour, also dunno neighbour number. few minutes later call me again, this time say hold on and pass phone to my neighbour  to talk about help me pick up. wtf.

2nd and 3rd time, ninjavan got delay on delivery. i email them and ask for selfpickup. 

then i use COD liao, COD is lazada staffs drive motor to my house (call beforehand). faster.

wao, over 5 or 6k there le 

yeah, i think ninjavan is just a new courier service, went to their warehouse, very unorganized and dont feel like a courier service at all. just very messy, no place for customer to pickup.

i think if in klang valley area they will use Ninjavan, cause i order another thing to other state they use Gdex.

Why dont they just use.poslaju for all delivery?

hope you get your items safely le, can't imagine the horror of losing 5k just like that 

guys, i would suggest we file a complaint at lazada here , ask them to stop using ninjavan because of bad services. at least this we can do for now.
http://www.lazada.com.my/contact/

Yeah after your experience, I also nervous about buying from lazada cause of NinjaVan. In the end I bot from 11st and that was so smooth. Bot on Friday Night, seller inform Gdex got company event off for weekend so monday only will collect package. No issue. Tuesday lunch time arrived safely.
While I bot a PS4 from Lazada which is delivered by NinjaVan. I think their delivery person isn't as professional and also seems like they are overloaded. After the first delivery they put failure, the second delivery I follow up with them every 2 hours by email. In the end, I email them at 5 informing them to get their driver to call me cause I leave work at 6, they did. So driver call say he is nearby but still got delivery and ask me to wait.

In the end, 6++ arrived in a pickup van.

Latest update bro

normally if the item is out-of-stock, lazada will hide this listing and they will redirect to same item but diff seller.
the listing will appear again when they have stock.

update for ninjavan today, yest make 2 calls asking about my delivery that is show as 'cancelled'
this morning i check the tracking, showing pickup at 1.00AM, arrived at sorting hub at 7.00AM. estimated delivery 4th dec , tmrrow. hopefully can get by today since their warehouse and my address is just 2KM away.

"Your item(s) has been shipped with our logistic partner."

is it Ninjavan??

Damn stupid they don't integrate the tracking number into their system. If you forgot, need to check back email for the number.

Meanwhile 11st has integrated tracking into their system. Will popup and show latest status.

Mine too...status still pending delivery. Should received yesterday according to Lazada. Is anyone got NinjaVan's contact number or address?

Anyone notice Lazada change their courier service to Ninjavan.my??

From the site they Guarantee 24 hours deliveries. But perhaps it just another empty promise courier company which wasting customer time waiting for their items to arrived.

From ninjava.my site, the estimated arrival date can be change time to time. WTF...
Standby for whole day for the item then they just ffk you by changing the date.
WTH they put the arrival date?

The best part are they don't have call support, only email which take days to reply.

Lazada making a great mistake by using the not trust worthy courier company. This will definite create bad experience to all its customers.

So any petition yet on this? I'm staying out of their service range, but reading about their incompetency make my blood boil as an online shopper.

Sigh... I guess the best way for us is give 1 star bad bad review to Lazada. Force them to change the courier company and provide better option like self collect centre.

Sometime I would rather go the courier centre to collect my item instead blindly waiting whole day for my items to arrived.

Phone lost case, that is the last thing we want it to happen?
That is serious and how long seen happened? What is Lazada response?

With more then hundreds of customers complain, they have no reason to continue the service with them. We should united and complain Lazada's Ninjavan.

I think NinjaVan hires just about anyone on the street to deliver for them
The guy that came delivered mine wear short pants, don't look like delivery person
Looked like student

In short, who had taken the item? Lucky there is CCTV proof.

I guess we should spread the incident widely, let it be doomsday for ninjavan, or worst maybe Lazada.

That is really discouraging and broke the trust of online sales. In future who else will buy expensive stuff online??

So the cctv also showed the face of the recipient? Can this be classified as criminal case n report to police?

Ninjavan gonna screw this time. Lazada is a big company across the SEA. So if your case is handle by higher management, no much to worry about. I have a good feeling about it.

With Ninjavan... now I'm quite worried my item will never arrived.

I guess I will not perform any high value purchase from Lazada until they change to another trusted courier company.