just hope that my item don't lost in the sea.

will update you guys as soon as possible! stay tune!

hi bro, sorry to heard what happened. any updates given from lazada besides investigation?

hope everythings goes smoothly for you.

hope everythings goes smoothly for me too . lol.

it seems that lazada is quite hard pushing their apps usage. give extra 5% on particular product of lazada as seller. ps4, ip6s. to fight shopback disadvantage of not able to use on apps? lol

guys if i opt for COD, when the parcel is confirmed, then only i found out there's a cheaper price of the same item , can i cancel it when the item is delivering?

guess it wouldn't be a problem. if you reschedule it then they will come lol.

my case is still pending investigation now, they tried to push the blame back to lazada.

now they have yet to explain to lazada why was the item signed by third party.

now is either the courier is lying, or the rider dispatch lie to the courier.

Oh well, I just hope my case can be resolved and get my refund. End of the year with a hole in my pocket does not help at all.

Lol, getting Redmi Note 2 with Voucher on LAzada is cheaper than on Mi website itself.

This post has been edited by Gogurt: Dec 1 2015, 11:08 AM

Sigh, so far my case with NinjaVan is still in very bad position.

NinjaVan is still trying to shift the blame and even CLAIM that they have clarify the third party signature with me to Lazada, which they didn't. I've ask Lazada to send them a request to contact me or meet me at my office for CCTV viewing, but no response from them. If they are being so truthful, why are they being so scared in coming over for a CCTV viewing.

I will be talking with their higher management to get NinjaVan details and infomation, then I will lodge police report, consumer tribunal on them.

Hope I get back what is mine soon. Refund.

I will call the bank after this. Can debit card also use chargeback? but the transaction was at 11/11

I will call the bank after this. Can debit card also use chargeback? but the transaction was at 11/11

alright this will be a good idea also. thanks for the infomation !

After my case, I've made new purchase via cod too, but i cancel due to it being my case has not been settled.

Once I've canceled both COD deal, I've received an email that I was a suspected reseller. I guess scalping is a big no for Lazada?

lol. Oh well, hope I get ninjavan details for all authorities action soon.

This was after one of my COD order was declined.

"Thank you for contacting Lazada Malaysia. We're glad to serve you.

First and foremost, We do apologize for the inconvenience. This is not the kind of experience we would like our valued customers to have.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verification or information, including but not limited to phone number and address, before we accept the order.

On this case, our business intelligence has suspected you as a re seller as here in Lazada Malaysia we do not encourage reselling. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. Thus we unable to provide any voucher as compensation."

But will it be 100% possible to do chargeback? Will there be a lot of procedure for it especially if the transaction been for so long?

At least I got the option to retrieve half of my damage back first.

hi bro, the number I have when I called, no one pick up. They call me with these two number

: 01548480089
0356118286

've called them for two day straight. no one pick up my phone at all. Talk about customer service.

Summary :

bought item, courierpicked it up.

Item stated delivered when I did not receive it. Check proof of delivery, third party signature, not my receptionist or me.

Investigation goes on , both shift blame, NinjaVan claimed that I clarify with them that the signature belong to my receptionist, which is false.

requested them to come and check my CCTV footage or contact me, request ignored.

Planning to lodge tribunal and police report.

well they are being ultra unprofessional for lying and shifting responsibility.

I actually bought 2 phone for me and my gf D:

This post has been edited by Gogurt: Dec 2 2015, 03:30 PM

yes sir.

well, if you actually managed to call them I would be happy, then I could give them a call too.

lol. Their service is horrible.