double posted.

This post has been edited by Gogurt: Nov 20 2015, 03:09 PM

well, i could only hope not lol.

The investigation team called, ask for all the stuff and proof and things.

Then say need 4-5 days to do the investigation and all, this is really wasting my time.

This post has been edited by Gogurt: Nov 20 2015, 04:04 PM

They outsource to GDEX, CityLink and all.

I have trust issue to NinjaVan. They can't convince me they are a good courier.

Courier that don't send things themselves but need outsource = failed.

Hi bro,

Case is currently under investigation. All they can do is investigate at the moment.

2-3 day investigation period. Been harassing them everyday since last week for updates.

So yeah, will keep you guys updated for the case. Wish me luck in getting back what's mine

not acceptable. it will be best for you to obtain ninjavan status and opt for self pickup if posible.

I pressure them kao kao. They tell me need 4-5 working days on Friday. I tell them I will call you everyday for it.

Today he told me need refer to higher management, cannot give me time frame. I say I will talk to your higher management, then only he give me 2-3 working days.

I just need a solution, not trying to give them trouble.

they only reply me, we will investigate this further for more details with Ninjavan and all the SOP thing.

can't blame them, I can only get update day by day tho.

hahaha. I wish they cancel it and refund me, at least I need not to be this troublesome.

I rather lose the discount than all this hassle.

hi bro, all you can do now is contact lazada and fuark them kao kao for this.

NinjaVan lost quite a number of parcel i guess, include mine

well, gotten the item with maybank credit card discount, can't COD .

If not I also opt for COD dy.

i think they handle around 20% of the job their get only. other's = outsource.

GDEX, CITYLINK, random strangers on the road.

Item can be signed by anyone = proof that their service is topkek.

ohai that's my case lol.

ya, more to courier service fault than lazada as the item is picked by the courier, release item (item delivered) without my signature or anyone i assign to collect.

Can't give concrete proof that it was delivered, got cctv to prove. still under investigation. will update this group once it's over or any update.

hi bro.

Ninjavan finally call me, and ask about the case and stuff. Seriously, they are very troublesome to be in contact with.

Insist the rider delivered my item. Say when he came, he delivered 3 parcel. Well he did, but 2 of them belong to my colleague, only 1 is my phone. They say all 3 parcel is mine. CCTV for proof to them if they insist.

This mean either the rider lost the item or i'm not sure what's going on internally between them.

hi bro, SKMM is the consumer tribunal? Well, I wouldnt want to escalate to there if it's possible as I think it will be quite troublesome.

But that will be an option for me if they refuse to be responsible.

go down there to talk to them? So far they are still under the investigation, and I don't think it's possible to send over company CCTv as it's still P&C unless authorized.

I've already invite the ninjavan or even lazada people to come over and have a look at my cctv if they does not believe me.

need to ask my colleague about it first. thanks for the idea too bro!

already keeping a copy of it. Also take screenshot of all the tracking number / proof of delivery and also lazada order number and stuff, just incase they take it down and delete from system. need to cover my back for this.

according to the person who call me, the rider say he delivered all 3 item at the same time. which is false.

if it's cod, i think it's ok to go ahead, and i think it should be fine to order.

I will order again, but will ask the CS team first if it's possible to NOT use Ninjavan.

lol

well that was one of the weirdest cod case of all time.

should have insist to check on the item before paying.

should be refund to your bank account.

you can also call over to lazada and ask about the case and about the refund.