Yup should a complete cycle. Just wait for a while if shopback did track you transaction, if lucky. Maybe you can check later tonight or tomorrow, if something pop-up on your shopback account.

Any chance you use Razer mouse, double and triple post

guys...wanna buy oneplus x...any voucher can recommend? the best one? thanks

Laz is being so kind to me lately. I ordered an item but it does not work as advertised. Instead of refund, they offered me voucher code (no minimum purchase required) and I can keep the item. That's the right way to treat customers when something unexpected has happened.

Now I have RM50 voucher code to buy other stuff without minimum purchase.

Keep up the good work Laz.....

Conclusion: If you can asked for voucher instead of return/refund, better opt for this alternative. At least you can keep the "not as advertised" item and get same value voucher for future usage. Then, you don't have to go thru the hassle to return the item and wait like 7 days for refund.

This post has been edited by azeemzuhair: Nov 29 2015, 02:54 PM

How much is your item worth bro? Did you speak to cs or email?

This post has been edited by KeithYen: Nov 29 2015, 03:26 PM

The item is RM52.00. Everytime I wanna refund, I'll call the hotline first to get their verbal approval for return and followed up by their black-and-white approving my request for refund. But for this particular item, the CS called me instead to offer voucher and keep the item. No need to return the item. In other words, the item cost me RM2 only. But I had ShopBack discount too. So, the item is 100% free.

I believe this kind policy applies to certain cases. This policy is very common in oversea. But as usual in Malaysia Boleh-land, consumer is not protected properly.

It's a good practice Laz doing such move in order to gain trust and having customers to come back for more...

PM then

lazada so slow website ...........

Tak boleh.. bf say haram

bf yang haram

lol

actually sometimes jz got to be strict to them. just recently, I purchased something rm98 plus rm2 to use one of the discount vouchers. but the rm2 item got cancelled for no reason and they said system problem. I blasted lazada saying it is obviously the seller who cancelled the rm2 item so stop lying. and they sent me a no minimum rm10 voucher.

Lazada both apps & website are down?

nope

Lol i also cannot go lazada website at all

Is mine computer problem or website block

Me too..

no prob with the website

Me 3!

It's should be tmnet problem. Browse via phone with Digi internet didn't face any problem.

he memang haram .. piggy lol

i can access lazada but uniqlo like cannot go in intermittently