This whole credit refund or full refund is stupid since clearly AA doesn't have the resource to process the huge amount of requests. Credit control process takes several layers of check and approval before it gets through.

Since AA relies on automated tools like AVA, they should just allow people to make unlimited changes until the next year. Currently they only allow those flights before end of May to be changed until Oct 2020. They should just change to next year and all flights before the realistic date that people can fly instead of just May. This way they save on resources processing those refunds and make sure there's future demand. Not sure what AA thinking...

AK expect load to remain poor until school holidays in November 2020. Hence, wanted to fill seats before peak season.

Some airlines voucher valid til June 2021 and 120% value.

During the good time, ak only refund with voucher, what's more when they are bleeding cash.

legally I think they are allowed to give credit instead of full refund?

legally I think they are allowed to give credit instead of full refund?

In Europe they even changed the laws so that the airlines and travel companies are not required to give refund. So be happy with the vouchers, we win nothing if AirAsia and others all dead.

In order to keep us... the shareholders happy, his decision has angered ten of thousands of customer.

Well, it has to be done to keep AirAsia in business. To keep stock prices high again... Whatever it takes.

This whole credit refund or full refund is stupid since clearly AA doesn't have the resource to process the huge amount of requests. Credit control process takes several layers of check and approval before it gets through.

Since AA relies on automated tools like AVA, they should just allow people to make unlimited changes until the next year. Currently they only allow those flights before end of May to be changed until Oct 2020. They should just change to next year and all flights before the realistic date that people can fly instead of just May. This way they save on resources processing those refunds and make sure there's future demand. Not sure what AA thinking...

How about the other logical answers... ie that they are really facing cash burn at an alarming rate? Revenue almost done to zilo. Hardly any flights but all its costs are still running. How many of their lessors are allowing AA to defer their lease payments?

The other answer? They are unscrupulous. If one reflects on what they had done b4 then isn't this not surprising?

For example. Few years back. They biiitched against MAHB against a 7 ringgit airport charges fees. Used the media and social media against MAHB. But then in the midst of all this, on the back of a recovering oil prices, they diam diam increased fuel charges to its air travellers by a whopping 50%. (the airport fees increase was less than 10%!!!)

For example. Did they care about its air travellers when it blatantly imposed credit card charges? More shockingly, Bank Negara said it was illegal to impose those charges. Cheap air travel was hot so AA decide it can do whatever it likes....

... and how about the airport fees it collected but refused to pay MAHB on the pretax that they were in dispute against those charges? Money not theirs collected but refuse to pay MAHB. And that coincided the period where they owed their bankers more than 10 billion!!!

not that i'm siding with AA, but they didn't initially collect the additional tax until the court ruling forced them to pay i think.

https://www.businessinsider.my/a-reluctant-...-strong-protest

Yes. That was correct. But the incidents I was talking about was b4 2010 (I think) when at one point AirAsia owed almost 100 million to MAHB. And yes, AA were always at odds with MAHB for decades!

owh, okay.

I am very certain that the sum owed by AirAsia to MAHB comprised mainly of Airport Taxes and not service charges as claimed. MAHB does not provide services as such. There is another company, which is providing all the services. The question should be asked how could AirAsia owe such a big sum of Airport Taxes, which it has already collected from the passengers.

https://weechookeong.com/2008/07/10/airasia...tony-fernandes/

and then this earlier posting ....

https://weechookeong.com/2008/08/29/tony-fe...gs-bhd-settled/

the second last paragraph ....
just sharing to you....

there are loads of info out there ........

What is there to discuss? Airlines collect airport tax from passengers just like your restaurant charges you the 5% government service tax. It is a tax collected by the private sector on behalf of the government. The Customs and Excise department quite rightly goes after restaurants and other businesses who charge that 5% but don’t remit the sum to the government. No negotiations. You remit what you collected. Why the special treatment for AirAsia? Its passengers had all paid the airport tax when booking their flights. It is money that they believed was going to the airport, not to AirAsia.

Yes. That was correct. But the incidents I was talking about was b4 2010 (I think) when at one point AirAsia owed almost 100 million to MAHB. And yes, AA were always at odds with MAHB for decades!

https://weechookeong.com/2008/07/10/airasia...tony-fernandes/

and then this earlier posting ....

https://weechookeong.com/2008/08/29/tony-fe...gs-bhd-settled/

the second last paragraph ....
just sharing to you....

there are loads of info out there ........

AK owning airport charges to mahb is a commercial dispute between them, have nothing to do with customers. believe settlement have reached on this.

How about the other logical answers... ie that they are really facing cash burn at an alarming rate? Revenue almost done to zilo. Hardly any flights but all its costs are still running. How many of their lessors are allowing AA to defer their lease payments?

The other answer? They are unscrupulous. If one reflects on what they had done b4 then isn't this not surprising?

For example. Few years back. They biiitched against MAHB against a 7 ringgit airport charges fees. Used the media and social media against MAHB. But then in the midst of all this, on the back of a recovering oil prices, they diam diam increased fuel charges to its air travellers by a whopping 50%. (the airport fees increase was less than 10%!!!)

For example. Did they care about its air travellers when it blatantly imposed credit card charges? More shockingly, Bank Negara said it was illegal to impose those charges. Cheap air travel was hot so AA decide it can do whatever it likes....

... and how about the airport fees it collected but refused to pay MAHB on the pretax that they were in dispute against those charges? Money not theirs collected but refuse to pay MAHB. And that coincided the period where they owed their bankers more than 10 billion!!!

Er... That was a reply to another posting.

Anyway, of course it's easily to term it as a commercial dispute. But that's not the issue here...

Quote: Its passengers had all paid the airport tax when booking their flights. It is money that they believed was going to the airport, not to AirAsia.


Quote: The question should be asked how could AirAsia owe such a big sum of Airport Taxes, which it has already collected from the passengers.


They collected the money but refused to pay the collected money to MAHB.  How would judge this kind of businessman? Mine? Unscrupulous!

Anyway refer to earlier posting(s) made ....

tf behaviour is not unique in bursa, there are a few big name plc behave similarly.

That's your excuse? Others do it so it's ok for AirAsia to do it?