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 Unsubscribe SMS Spam from 23238, Receive SMS Spam that cost me RM1

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Maxis
post Nov 7 2018, 05:28 PM

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QUOTE(zaxwkw @ Nov 7 2018, 12:48 PM)
I have the simialr problem.

Since 2 weeks ago, I've been receiving about 5 sms for different subscription.

RM2 OR 3 each.

Called Maxis few times, they told me will unsubscribe for me and will block the numbers.

But I'm still receiving these from different numbers.

And there's no solution that can really solve.

What Maxis told me "The only this you can do is, call us everytime when you receive these."

What kind of solution is this from Maxis?

So everytime I have to call Maxis to do this?

And before they unsubscribe for me, I've already been charged.

And there's no refund from Maxis.

The only way is to terminate my account or port out from Maxis?

Please give me a solution.

I'm not going pay extra money that I was not supposed to spent every months.
*
Hi zaxwkw,

Please PM us your account details for our checking;

i) Mobile Number:
ii) Account Number:
iii) NRIC:
iv) Last Bill Payment Amount:
v) Last Bill Payment Channel:
vi) Bill Cycle Date:

TQ
Maxis
post Nov 8 2018, 07:42 PM

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QUOTE(zaxwkw @ Nov 8 2018, 04:08 PM)
Dear Maxis,

Any update on this? Thank you
*
Hi zaxwkw,

We have responded to you via PM

TQ
Maxis
post Nov 12 2018, 03:15 PM

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QUOTE(PGV3910 @ Nov 10 2018, 11:15 PM)
[attachmentid=10100815]
maxis
U easy2 potong my credit ah?
Apa u miskin sangat kah!?
0179144500
*
Hi,

You may stop the service by using the keyword shows on the sms

TQ
Maxis
post Nov 26 2018, 04:13 PM

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QUOTE(potatocam @ Nov 25 2018, 10:47 AM)
As a big/huge telco company, seems this issue is never ending.
Supposedly there should be a TAC request for any kind of subscriptions.

But instead, we were charged directly without us knowing/aware it in the first place until we received these 'unauthorized subscription' SMS or after checking the bills.

And the standard answer was 'you must have surf a website and clicked a link, that's why you have been subscribed and charged'.
When asked how is this possible, where's the log of these subscription transaction to prove it? None.

From what I can see here:
1. Customer complains
2. Maxis will ask customer to send stopall or send stop to that shortcode.
3. Issue repeated with step 1 and step 2.

What a disappointment!  vmad.gif

user posted image
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Hi potaticam,

Pls PM us your account details as below:

Name:
NRIC:
mobile number:

TQ
Maxis
post Dec 8 2018, 04:11 PM

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QUOTE(hareluyaii @ Dec 7 2018, 06:39 PM)
Stop once before calling to maxis operator fix and get no refund
After 1 month come 2 message subcription in 1 days -faint-
user posted image
user posted image
*
Hi,

Please PM us your mobile number for further checking.
We will assist to block the services as well from our end.

Thank you.
Maxis
post Dec 29 2018, 03:47 PM

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QUOTE(xiaobai5883 @ Dec 28 2018, 01:41 PM)
hi Maxis.. me too.. experiencing the same thing..
already pm-ed.. can you help me block it..
my phone number is 0123100871..
thanks..

user posted image
user posted image
*
Kindly PM us your details for further assistance please.

TQ,
Maxis
Maxis
post Dec 29 2018, 03:47 PM

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QUOTE(lhwbrian @ Dec 27 2018, 03:50 PM)
Maxis, stop this subscription for me, I do not subscribe any! :/

Maxis no: 012-3061625

user posted image
*
Kindly PM us your details for further assistance please.

TQ,
Maxis
Maxis
post Jan 4 2019, 03:51 PM

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QUOTE(IceSnow10387 @ Jan 3 2019, 06:54 PM)
Stop this sms. Stop or I won't pay it. And stop all 5 digit number.
Maxis postpaid number : 0168832117
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Hi IceSnow10387,

It is done.

Thank you.
Maxis
post Jan 15 2019, 04:05 PM

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QUOTE(IceSnow10387 @ Jan 15 2019, 10:59 AM)
Please stop the spam sms!

It annoying and eat money or your maxis is real bankrap and using sms find money ?
On newspaper say it.

So we need switch to other network ?

Stop the 22277 SMS on my broadband.

Broadband postpaid number:- 0176351205
*
Kindly DM us your details for our onward assistance please.

TQ
Maxis
post Jan 16 2019, 03:36 PM

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QUOTE(frankchia @ Jan 16 2019, 11:12 AM)
Dear Maxis,
My Maxis account number is 2141702346

Kindly help to unsubscribe & block any SMS service from this number 28833 ,
23239 and  23399.

, I receive a NON STOP SMS spam from them and it stated charge me RM2 for the fees and i have not been subsribe to any services from them.

Please help to unsubscribe/block and refund the money immediately. According to the sms content, it will charge me RM2 WEEKLY for receiving such useless scam.
Thank you.
user posted image
user posted image
user posted image
*
Hi,

Hi, please DM us your mobile no. IC number, your monthly rateplan & your last payment method fr further assistance.

TQ–Isaac
Maxis
post Jan 21 2019, 03:32 PM

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Hi,

Hi, please DM us your mobile no. IC number, your monthly rateplan & your last payment method fr further assistance.

TQ–Khye
Maxis
post Jan 21 2019, 03:35 PM

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QUOTE(TqLxQuanZ @ Jan 20 2019, 10:05 AM)
Hello Maxis,

please kindly stop all the spam message and unsubscribe it them from 23399. And also dont forgot the refund if its a scam or charging me for no reason.

Mobile Number: 017-5600789

Thank you.
user posted image
*
Hi,

Hi, please DM us your mobile no. IC number, your monthly rateplan & your last payment method fr further assistance.

TQ
Maxis
post Feb 3 2019, 04:21 PM

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QUOTE(junhui90 @ Feb 2 2019, 04:35 PM)
Yo maxis....cny coming...this the way you get the angpao from your customer?
But i no plan to give you angpao lei...kindly refund the money to me and help me block it lei.

user posted image
*
Hi, allow us to check on your account and subscriptions for further assistance. Please DM us your full name, IC number, current rateplan and last payment/top up amount. TQ-Isaac
Maxis
post Mar 3 2019, 04:47 PM

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QUOTE(IceSnow10387 @ Mar 2 2019, 06:30 AM)
Omg, I think I most post in here now...
Can stop the SMS number in this broadband.
Please stop it again the spam SMS 22326 28833
MaxisOne Go WiFi 108 plan
Number :- 0176351205

You guys know why have this SMS ? Try *200# maxis have this plan.
If can remove it in there. Maybe safe.
No one use, it auto subscriptions. Friend told me maybe someone touch it.
Make me headache this SMS.
*
Hi IceSnow10387,

We have terminated the services for the given number.

Thank you.

Maxis
post Mar 3 2019, 04:51 PM

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QUOTE(Joseph Kong @ Feb 12 2019, 04:14 PM)
user posted image

Ok can anyone or Maxis help me with this? I have no idea where this contact came from but pls anyone that can help me? This contact number charges me RM 4 randomly
*
Hi Joseph Kong,

Allow us to escalate this matter to the respective team and will get back to you.

Thank you.
Maxis
post Mar 9 2019, 04:41 PM

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Hi,

Pls DM us your mobile number for us to check further on this matter.

TQ

QUOTE(leelazens @ Mar 4 2019, 05:17 PM)
they said i activate the scam service myself because i stop the scam by sending stop sms in the last.

pathetic attempt by support, just check my printscreen.
they got the name of credit receiving company yet they do nothing, this is confirm malicious scam, are maxis in it for commision? why everytime ppl need to go complain to mcmc to get simple thing done, why use a telco service also such troublesome.

maybe only social media can have effect, new customer have to be warn.
*
Maxis
post Mar 23 2019, 01:19 PM

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Hi,

Pls message us yr mobile num & full name for us to assist further.

TQ-Aj

QUOTE(squall0833 @ Mar 22 2019, 09:25 PM)
Can you Maxis just block all scam services like this from our number?

why didn't I get anything like this before using Celcom ???

THIS IS NOT THE FIRST TIME ALREADY
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Maxis
post Apr 3 2019, 03:11 PM

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QUOTE(bcooi89 @ Apr 3 2019, 11:05 AM)
I get the similar spam msg today. Do i need to send the mesaage to stop it or how?
*
Hi,

Kindly DM us your mobile number details for further assistance on this.

TQ
Maxis
post Apr 3 2019, 03:12 PM

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QUOTE(bcooi89 @ Apr 3 2019, 11:22 AM)
Hi,

Please DM us your details for further assistance on this.

TQ
Maxis
post Apr 18 2019, 03:27 PM

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QUOTE(Apizt Shah @ Apr 17 2019, 10:06 PM)
Dear Maxis,

Kindly help to unsubscribe & block any SMS service from this number 28832. On 17 April 2019, I receive a SMS spam from them and it charge me RM3 for receiving it.

My Maxis account number is 0175628676
*
Hi,

Kindly DM us below details for further assistance

Name
NRIC
Last payment/topup amount
Last payment/topup method
Mobile number
5 digits sender number

TQ
Khye

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