Hi,

My case reference with your call centre is C16818962.

FYI, my application with U Mobile are on last Sunday. My first time tried to port out got rejected that day cause your call centre told me that all the number need to reply to the sms given out though I'm the principle number. Yes it's true that one of the number didn't reply to your messageso the application got rejected. It's still make sense to me that's why it's rejected.

Then I've applied again for the second time with your call centre on the same night. Yesterday morning all my numbers replied to the port out request send by your call centre but it's still being rejected. When contacted excuse given were that you're currently are having system glitch & that it can be rectified on 25/9/2015. Assurance given that my application will be successful on that day.

It seems that you were trying to confuse me as a user or trying to prolong my usage sticking to you. Excuses given are not making sense now. If really the porting system are being upgraded why did your call centre giving me excuses that all my numbers need to reply to sms given for my first time application. After successfully replied for the second time for all my numbers told me system upgraded. Is it certain level call centre operator only knew system being upgraded making the first time reason givem all my numbers need to reply sms given.

Aren't there supposed to be any help here

Hi,

Please accept our sincere apologies for the inconvenience you have been subjected to as a result of the issues above. Based on our checking, your case C16818962 is still pending and we will revert accordingly once there is an update. Kindly do accord us with your patience.

TQ

i faced the same issue as well. if there is system glitch with Maxis, den the users should be compensated, we need to wait for extra 10 days before being able to port out to new telco.

That's the thing. Why do we need to wait for another 10 days before can be ported out.

It's also clearly stated on SKMM website that the process can be completed within 5 days.

It seems they're not professional as we thought they were.

Are there any update on my case?

Hi,

For port request, we regret to inform that at this juncture we are unable to proceed with any submission as there is an upgrade going on. Tentative timeframe for the issue to be resolve is 25/09. Kindly do accord us with your patience.

TQ

That mean I still need to wait till month end hopefully be the it'll be solved or might get delay somemore.

Then the fastest way to conclude this are by terminating my line. That way I can change immediately to preferred telco. Am I right?

i think you cant do this as terminating it dire3ctly without port out means u will lose your number.

Hi jd_8778,

Ernest92 is right, termination of the account will lead to you losing the number. We understand your frustrations however we are having issues with the porting out system and rectification is in progress. We apologize for the inconveniences.

Thank you

As usualy, now Maxis changed teh rectification date to the end of the month already, seems like they are really having a big and complicated technical issue til it cannot be solved within the time frame given and this is the 3rd time already, Maxis has been extending the date and the latest date now is end of the month already,

To all customers waiting to port out from Maxis,
Happy waiting and i am pretty sure by the end of the month a new date will be given again.

Yup you're rite. Tentatively new date are given to me to port out are today but expect it to be delayed again don't know how many times more

Hi jd_8778 & Ernest92,

We've received the latest updates, you will be able to re-try the transaction tomorrow. Again, our sincere apologies for any inconveniences caused.

Thank you.

The system is half up now as the confirmation sms from 23400 (Maxis) to port out could not be replied with 'Y' as the sms sending always failed today.

This post has been edited by mot88: Sep 29 2015, 07:40 PM

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