Hi,

My case reference with your call centre is C16818962.

FYI, my application with U Mobile are on last Sunday. My first time tried to port out got rejected that day cause your call centre told me that all the number need to reply to the sms given out though I'm the principle number. Yes it's true that one of the number didn't reply to your messageso the application got rejected. It's still make sense to me that's why it's rejected.

Then I've applied again for the second time with your call centre on the same night. Yesterday morning all my numbers replied to the port out request send by your call centre but it's still being rejected. When contacted excuse given were that you're currently are having system glitch & that it can be rectified on 25/9/2015. Assurance given that my application will be successful on that day.

It seems that you were trying to confuse me as a user or trying to prolong my usage sticking to you. Excuses given are not making sense now. If really the porting system are being upgraded why did your call centre giving me excuses that all my numbers need to reply to sms given for my first time application. After successfully replied for the second time for all my numbers told me system upgraded. Is it certain level call centre operator only knew system being upgraded making the first time reason givem all my numbers need to reply sms given.

Aren't there supposed to be any help here

That's the thing. Why do we need to wait for another 10 days before can be ported out.

It's also clearly stated on SKMM website that the process can be completed within 5 days.

It seems they're not professional as we thought they were.

Are there any update on my case?

That mean I still need to wait till month end hopefully be the it'll be solved or might get delay somemore.

Then the fastest way to conclude this are by terminating my line. That way I can change immediately to preferred telco. Am I right?

Yup you're rite. Tentatively new date are given to me to port out are today but expect it to be delayed again don't know how many times more