i faced the same issue as well. if there is system glitch with Maxis, den the users should be compensated, we need to wait for extra 10 days before being able to port out to new telco.
MNP to U Mobile, MNP Problem
MNP to U Mobile, MNP Problem
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Sep 16 2015, 08:34 PM
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#1
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Junior Member
129 posts Joined: Dec 2009 |
i faced the same issue as well. if there is system glitch with Maxis, den the users should be compensated, we need to wait for extra 10 days before being able to port out to new telco.
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Sep 18 2015, 02:41 AM
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#2
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129 posts Joined: Dec 2009 |
QUOTE(jd_8778 @ Sep 17 2015, 06:12 PM) That mean I still need to wait till month end hopefully be the it'll be solved or might get delay somemore. i think you cant do this as terminating it dire3ctly without port out means u will lose your number.Then the fastest way to conclude this are by terminating my line. That way I can change immediately to preferred telco. Am I right? |
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Sep 25 2015, 07:44 PM
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#3
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129 posts Joined: Dec 2009 |
QUOTE(jd_8778 @ Sep 16 2015, 08:58 AM) Hi, As usualy, now Maxis changed teh rectification date to the end of the month already, seems like they are really having a big and complicated technical issue til it cannot be solved within the time frame given and this is the 3rd time already, Maxis has been extending the date and the latest date now is end of the month already, My case reference with your call centre is C16818962. FYI, my application with U Mobile are on last Sunday. My first time tried to port out got rejected that day cause your call centre told me that all the number need to reply to the sms given out though I'm the principle number. Yes it's true that one of the number didn't reply to your messageso the application got rejected. It's still make sense to me that's why it's rejected. Then I've applied again for the second time with your call centre on the same night. Yesterday morning all my numbers replied to the port out request send by your call centre but it's still being rejected. When contacted excuse given were that you're currently are having system glitch & that it can be rectified on 25/9/2015. Assurance given that my application will be successful on that day. It seems that you were trying to confuse me as a user or trying to prolong my usage sticking to you. Excuses given are not making sense now. If really the porting system are being upgraded why did your call centre giving me excuses that all my numbers need to reply to sms given for my first time application. After successfully replied for the second time for all my numbers told me system upgraded. Is it certain level call centre operator only knew system being upgraded making the first time reason givem all my numbers need to reply sms given. To all customers waiting to port out from Maxis, Happy waiting |
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