The case mentioned below is a true story that happened to me:
I have been a celebrity fitness member since April 2013. Every month i pay my fees by auto debiting from my credit card.
During June 2015 i decided to cancel my membership. During this process it is painful.
As i am staying in OUG I went to their HQ and requested to cancel my All Club membership but they say i must go back to the home branch Kepong where i applied my membership for. And i must go there during weekdays before 7pm. They will not entertain me after office hours.

OK FINE I thought just once and for all so i dont mind driving all the way to Kepong from old klang road although it took me nearly 2 hours due to heavy traffic.
Once i reached there and talk to the staff, he gave me a form to fill in and told me that they will stop charging me for the next payment which is on July. However i can still continue to go to their gym until 15 August since i have already paid the fees for the last month.

Since i trusted them as a big established company in Malaysia, i thought they would stop charging me through my credit card as i have done what i was told.

However they continue to charge me for the next 2 months (July and August),

Yesterday when i tried to make a phone call to get an explanation for the matter above, i took me half a day to reach them. When i finally reach them and asked why did they charge me since i already cancel membership.
Their staff answered me by saying that i need to come second time to their Kepong branch to re-confirm that i want to cancel my account then only they will officially stop charging me via my credit card.

This is the most ridiculous answer that i have every heard of. How come there is so much hassle needed if i want to cancel my account. Even if this is their company policy, How come they did not inform me earlier.
As a consumer, i had already provide full cooperation with the staff of this company.
I do feel like this is like a SCAM. When you sign up everything is so easy, when you want to quit, they Throw you tonnes of obstacles just in order to squeeze every penny out of the consumers wallet.

Guys, think twice if you are considering to sign up for a membership in any gym. Do more proper survey around.

If you have all your documentation in order, file a complaint at the Consumer Tribunal.

Fark that celebrity fitness i would better go those ghetto gym even without air con and convenient but still the best.

If you have the time go full asshole mode, publicize it on FB, and sue kaw them in court.

How was their facilities and equipment now?

Last time I saw they upgrade some of the flooring equipment etc in their facebook....so that it look more impressive and can match FF standard.

Celebrity Fitness @ Jaya 1 = Worst less equipment, need to q up, no sauna/steam room, the plc is dam pack !

One of the FF member told me that the equipment and flooring in CF Midvalley have been upgraded and better than FF. Don't know, that what she said.

How much you guy are paying for membership in CF?

RM190 - Pasport


Mid Valley and 1 Utama environment are good.
Never take Jaya 1

This post has been edited by mz2020: Sep 4 2015, 12:14 PM

Not the 1st time i heard about it. Go check out CF fb page. Tons of similar complains.

- still charges even after canceling membership.

Thats why lifters liked the ghetto gym.

The group membership that u signed up thru someone from Lyn?

Bro, my case is even ridiculous. I went to cancel my gym membership at Lot10. All they did is telling me is "Nobody is AUTHORIZE to cancel your membership except the club manager". For 2 months, 5 times, i went to the gym to ask if the club manager was in or not, they only inform me club manager was on leave. My OS that time was "WOW, i been visit Lot10 CF almost 1.5 years 5 times a week after work. I always get to see the club manager walking around." When i want to terminate my gym membership, this club manager is even more difficult to meet with than America President." Then I realize everything is a SCAM.

I wouldn't say all CF branches is the same, I would advise people do not sign up in Lot10. I accompanied my friend to MV and One U to terminate their membership, all process goes smoothly and well. Important thing here, any Mid Valley and Lot10 branches staff are able to cancel your membership, and you do not need to wait for "so called" club manager to approve your termination.

I haven't able to meet the club manager until now and no termination letter issued to me, maybe she think i am a terrorist.

no such thing as trust in business. this are all capitalist talk. they will squeeze everything out of you.

to be sure same case not to happen again, inform your bank to no longer allow payment to the account once terminating the account.

not just Celebrity, i think most big established gym are the same. without u giving the "official" order, they will diam diam continue to charge. happened to me when my membership contract with True Fitness ended, and they still charge me 1 mth. Lucky that my membership contract stated will return my 1 mth deposit when my contract ended. so ended up contra and no need to pay...

Same prob with same branch. But i use cash. Dyring signup opt for fpx instead of cc.

They called me few times ask me to pay yp after cancel. The last time too tired to entertain ask them go fly kite

more complaints

just came back fr a chit chat with old city friends and 3 of the 7 of them had equally 'exiting' horror stories to tell about CF


they were all about service and payment and my friends are well to do people too - too bad for CF - don't know how to recognize the cash cows from the cow's fleas

That's why I always prefer to pay a lump sum fees and I'll specifically ask not to auto debit from my credit card. Used to be able to do so but I'm not sure if they still allow it now.

i only seen 1 complaint about the auto debit payment issue in CF FB....they delete the rest of the complaints?

so many victims here.

read in their fb....
one of their branch female locker room's piping has been leaking 4 long time & water drip onto the dump carpet...till the mushroom also growing on it. lol.