worse, they're increasing the monthly fees by 4%!!

The case mentioned below is a true story that happened to me:
I have been a celebrity fitness member since  April 2013. Every month i pay my fees by auto debiting from my credit card.
During June 2015 i decided to cancel my membership. During this process it is painful.
As i am staying in OUG I went to their HQ and requested to cancel my All Club membership but they say i must go back to the home branch Kepong where i applied my membership for. And i must go there during weekdays before 7pm. They will not entertain me after office hours.

OK FINE I thought just once and for all so i dont mind driving all the way to Kepong from old klang road although it took me nearly 2 hours due to heavy traffic.
Once i reached there and talk to the staff, he gave me a form to fill in and told me that they will stop charging me for the next payment which is on July. However i can still continue to go to their gym until 15 August since i have already paid the fees for the last month.

Since i trusted them as a big established company in Malaysia, i thought they would stop charging me through my credit card as i have done what i was told.

However they continue to charge me for the next 2 months (July and August),

Yesterday when i tried to make a phone call to get an explanation for the matter above, i took me half a day to reach them. When i finally reach them and asked why did they charge me since i already cancel membership.
Their staff answered me by saying that i need to come second time to their Kepong branch to re-confirm that i want to cancel my account then only they will officially stop charging me via my credit card.

This is the most ridiculous answer that i have every heard of. How come there is so much hassle needed if i want to cancel my account. Even if this is their company policy, How come they did not inform me earlier.
As a consumer, i had already provide full cooperation with the staff of this company.
I do feel like this is like a SCAM. When you sign up everything is so easy, when you want to quit, they Throw you tonnes of obstacles just in order to squeeze every penny out of the consumers wallet.

Guys, think twice if you are considering to sign up for a membership in any gym. Do more proper survey around.

well.. actually what you can do next time... is to direct inform the credit card company immediately stop your payment to XXX account can already lol

when did u join? 2012 onwards?

well.. actually what you can do next time... is to direct inform the credit card company immediately stop your payment to XXX account can already lol

ctos blacklist
legal letter from somebody

guessing only!

Unless u had commit 1 year contract with that fitness center. Otherwise.. there is no way to blacklist you!

1 year contract is a standard in established big public gym.
if u stop the payment w/o informing them even after 1 year....they continue to charge on monthly....
till the outstanding amount accumulated to thousand....u can get a shock when received the bill/ legal letter.
read a somewhere in TF thread.

no way.. after 1 year contract. Fitness centre should not bill you anymore, unless you had sign up for next year contract.

The case mentioned below is a true story that happened to me:
I have been a celebrity fitness member since  April 2013. Every month i pay my fees by auto debiting from my credit card.
During June 2015 i decided to cancel my membership. During this process it is painful.
As i am staying in OUG I went to their HQ and requested to cancel my All Club membership but they say i must go back to the home branch Kepong where i applied my membership for. And i must go there during weekdays before 7pm. They will not entertain me after office hours.

OK FINE I thought just once and for all so i dont mind driving all the way to Kepong from old klang road although it took me nearly 2 hours due to heavy traffic.
Once i reached there and talk to the staff, he gave me a form to fill in and told me that they will stop charging me for the next payment which is on July. However i can still continue to go to their gym until 15 August since i have already paid the fees for the last month.

Since i trusted them as a big established company in Malaysia, i thought they would stop charging me through my credit card as i have done what i was told.

However they continue to charge me for the next 2 months (July and August),

Yesterday when i tried to make a phone call to get an explanation for the matter above, i took me half a day to reach them. When i finally reach them and asked why did they charge me since i already cancel membership.
Their staff answered me by saying that i need to come second time to their Kepong branch to re-confirm that i want to cancel my account then only they will officially stop charging me via my credit card.

This is the most ridiculous answer that i have every heard of. How come there is so much hassle needed if i want to cancel my account. Even if this is their company policy, How come they did not inform me earlier.
As a consumer, i had already provide full cooperation with the staff of this company.
I do feel like this is like a SCAM. When you sign up everything is so easy, when you want to quit, they Throw you tonnes of obstacles just in order to squeeze every penny out of the consumers wallet.

Guys, think twice if you are considering to sign up for a membership in any gym. Do more proper survey around.

Bro, my case is even ridiculous. I went to cancel my gym membership at Lot10. All they did is telling me is "Nobody is AUTHORIZE to cancel your membership except the club manager". For 2 months, 5 times, i went to the gym to ask if the club manager was in or not, they only inform me club manager was on leave. My OS that time was "WOW, i been visit Lot10 CF almost 1.5 years 5 times a week after work. I always get to see the club manager walking around." When i want to terminate my gym membership, this club manager is even more difficult to meet with than America President." Then I realize everything is a SCAM.

I wouldn't say all CF branches is the same, I would advise people do not sign up in Lot10. I accompanied my friend to MV and One U to terminate their membership, all process goes smoothly and well. Important thing here, any Mid Valley and Lot10 branches staff are able to cancel your membership, and you do not need to wait for "so called" club manager to approve your termination.    

I haven't able to meet the club manager until now and no termination letter issued to me, maybe she think i am a terrorist.      

   

Same experience with same branch. But I was prepared. I read about this kind of complaints on their Facebook page and I sent an email to the President and Vice President CF Malaysia and District Manager. The matter settled within 24 hours.

I think one year was enough for me. During my time, I have experienced rude customer service, poor facility maintenance and shocking discovery of a condom in one of the shower stalls. There was also a time I heard someone masturbating in the toilet next to me while I was doing number 2. Celebrity Fitness Lot 10 is a shitty place to workout.

Lol hahahaha wtf mang

True story

That condom is it piap piap or for masturbate only?

Doesn't matter now does it? I shouldn't find a condom in the shower stall or anywhere in the gym but I did.

Look, I think Celebrity Fitness Lot 10 is good in the sense that they are bigger and have more equipment. But bad customer service, poor maintenance and sexual activities in shower / toilet is just a big turn off and not worth the trouble, especially there are other gyms that provide similar services and equipment.

What makes it worse is that the management hasn't done anything or seem not to care.