Sep 5 2015, 06:32 AM
QUOTE(KingofProp @ Sep 4 2015, 01:15 AM)
The case mentioned below is a true story that happened to me:
I have been a celebrity fitness member since April 2013. Every month i pay my fees by auto debiting from my credit card.
During June 2015 i decided to cancel my membership. During this process it is painful.
As i am staying in OUG I went to their HQ and requested to cancel my All Club membership but they say i must go back to the home branch Kepong where i applied my membership for. And i must go there during weekdays before 7pm. They will not entertain me after office hours.
OK FINE I thought just once and for all so i dont mind driving all the way to Kepong from old klang road although it took me nearly 2 hours due to heavy traffic.
Once i reached there and talk to the staff, he gave me a form to fill in and told me that they will stop charging me for the next payment which is on July. However i can still continue to go to their gym until 15 August since i have already paid the fees for the last month.
Since i trusted them as a big established company in Malaysia, i thought they would stop charging me through my credit card as i have done what i was told.
However they continue to charge me for the next 2 months (July and August),
Yesterday when i tried to make a phone call to get an explanation for the matter above, i took me half a day to reach them. When i finally reach them and asked why did they charge me since i already cancel membership.
Their staff answered me by saying that i need to come second time to their Kepong branch to re-confirm that i want to cancel my account then only they will officially stop charging me via my credit card.
This is the most ridiculous answer that i have every heard of. How come there is so much hassle needed if i want to cancel my account. Even if this is their company policy, How come they did not inform me earlier.
As a consumer, i had already provide full cooperation with the staff of this company.
I do feel like this is like a SCAM. When you sign up everything is so easy, when you want to quit, they Throw you tonnes of obstacles just in order to squeeze every penny out of the consumers wallet.
Guys, think twice if you are considering to sign up for a membership in any gym. Do more proper survey around.
The group membership that u signed up thru someone from Lyn?I have been a celebrity fitness member since April 2013. Every month i pay my fees by auto debiting from my credit card.
During June 2015 i decided to cancel my membership. During this process it is painful.
As i am staying in OUG I went to their HQ and requested to cancel my All Club membership but they say i must go back to the home branch Kepong where i applied my membership for. And i must go there during weekdays before 7pm. They will not entertain me after office hours.
OK FINE I thought just once and for all so i dont mind driving all the way to Kepong from old klang road although it took me nearly 2 hours due to heavy traffic.
Once i reached there and talk to the staff, he gave me a form to fill in and told me that they will stop charging me for the next payment which is on July. However i can still continue to go to their gym until 15 August since i have already paid the fees for the last month.
Since i trusted them as a big established company in Malaysia, i thought they would stop charging me through my credit card as i have done what i was told.
However they continue to charge me for the next 2 months (July and August),
Yesterday when i tried to make a phone call to get an explanation for the matter above, i took me half a day to reach them. When i finally reach them and asked why did they charge me since i already cancel membership.
Their staff answered me by saying that i need to come second time to their Kepong branch to re-confirm that i want to cancel my account then only they will officially stop charging me via my credit card.
This is the most ridiculous answer that i have every heard of. How come there is so much hassle needed if i want to cancel my account. Even if this is their company policy, How come they did not inform me earlier.
As a consumer, i had already provide full cooperation with the staff of this company.
I do feel like this is like a SCAM. When you sign up everything is so easy, when you want to quit, they Throw you tonnes of obstacles just in order to squeeze every penny out of the consumers wallet.
Guys, think twice if you are considering to sign up for a membership in any gym. Do more proper survey around.
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