Hi Noyu8186,

Kindly PM us your details as per below for us to assist you further.

Full name:
NRIC:
Hotlink No:
Overseas No:

TQ

Done PM.thank you

ative my number please 017786xxxx 017786xxxx

This post has been edited by Maxis: Dec 3 2016, 04:21 PM

Hi hotlink/maxis

I need to reactivate my prepaid simcard as its important for online banking purpose.. i didnt noticed that its already expired 2days ago.. no wonder when i try to reload yesterday it cant be done. The detail of my sim as below:

Phone no: 017 366xxxx
Sim no: 89600114122279xxxxx(x)

#hotlink

This post has been edited by Maxis: Dec 3 2016, 04:24 PM

Hi Hotlink, perhaps you could clarify that there should be a validity or grace period between the expiry of the previous topup and the next top up.

Cannot be expired immediately, should give grace period, cat still receive calls but cannot make for say about 30 days before being deactivated

Hi nur syamimi1998,

Upon checking, both of the number given are currently still active

TQ

Hi dania2606,

Upon checking, your number had been expired since 01-Dec-2016 17:00:00. Fortunately, it is still available for reactivation as of now. Kindly walk-in to any of our nearest Maxis Center & request for number reactivation.

TQ

Hi cfa28,

If you are referring to our latest Hotlink Fast Prepaid plan, the grace period before number expired is 50 days from the deactivate date.

For example, if you top up RM10 as at 1 Dec 2016, your number will be active for 10 days until 11 Dec 2016. If there is no any top up for 50 days starting from 11 Dec 2016, the number will be auto expired & terminated.

TQ

Hello ,
Can you activate my number 01125202763

Hi Ivy,

You will need to walk in to our nearest Maxis centers for this request.

TQ

Hi Hotlink,
My line is already re-activated however when I cal *123# I got this message "service not available before registration" I don't know what it mean. It is the same for *122#. With this I can't top up.

Need help.
Lashio

Edit:
I'm in oversea currently. This is my no#0125413788

This post has been edited by lashio: Dec 13 2016, 12:42 PM

Hi getdaowen,

Please kindly proceed to the nearest center for your request.

TQ

Hi lashio,

As per checking, your line is not active yet. Please kindly make the first call to any number to activate your line,then proceed to topup.

TQ

Hi,
I couldn't make any first call because zero balance and also how to make call from oversea?

Thanks

Lashio

Hi lashio,

You just need to make the FIRST call to any numbers,as of now your line is not activated since there's no first call being made.
Its inactive until you call to any numbers to "activate" your number.

TQ

Hi.

I tried calling 123 and also called back my friends back in Malaysia too and the call did not go through at all.

Thanks.

Hi lashio,
Please PM the 20 digit SIM card for further checking.

TQ

PMed...

TQ.

Hi Hotlink,

is working now. thanks. I received the SMS.

Can you help to change the language to English pls.

TQ.
Lashio