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Credit Cards Citibank Credit Cards V4, Everything About Citi Credit Cards

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contestchris
post Jul 5 2023, 03:20 PM

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How to view credit card statement?

Neither app nor website working, there is error message they no longer send SMS OTP.

Wtf man, such a messy shitshow
contestchris
post Jul 5 2023, 03:42 PM

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QUOTE(poweredbydiscuz @ Jul 5 2023, 03:27 PM)
I can view and download from the app. Just need to key in token code, no need SMS OTP.
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I can't even sign up for the token code, it says SMS OTP no longer available.

Stuck in a loop now.

What the he'll is going on???
contestchris
post Jul 5 2023, 03:44 PM

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user posted image

user posted image

I'm waiting on the phone for 25 minutes and no one is answering.

Tempted to lodge a report against them to BNM.
contestchris
post Jul 5 2023, 09:25 PM

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Will Citibank cards continue to enjoy 3 yrs annual fee waiver when moved to UOB?
contestchris
post Jul 5 2023, 10:49 PM

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QUOTE(Wolgie @ Jul 5 2023, 05:56 PM)
this case i think not citixuob problem.
Most bank now no more sms start at july.
include hlb, mbb, pbb and etc

if u not update info of ur bank, u need go to branch (i got his case for my HLB, but solve fast. just go HLB branch
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Yes but in this case it's just for credit card and that too just looking at estatement.

Plus I do not recall Citibank sending me any warning or reminder via email or SMS
contestchris
post Jul 6 2023, 09:45 AM

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QUOTE(wackyboy161 @ Jul 6 2023, 09:15 AM)
Have you resolve this? I also wanted to get my statement but encounter this error. Not sure if those Citi digital self-service branch that opens 24 hours can resolve this issue.
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They say can't resolve, need to wait 17th switch to UOB
contestchris
post Jul 6 2023, 01:33 PM

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QUOTE(wackyboy161 @ Jul 6 2023, 12:14 PM)
I called and they say they will send the statement to everyone in 5 to 2 weeks automatically. And I cannot use this card for any online transaction because cannot receive OTP.
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Are you sure even credit card transaction OTP cannot?
contestchris
post Jul 6 2023, 01:42 PM

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Serious question, how to enable the bloody Mobile Token now?
contestchris
post Jul 6 2023, 01:45 PM

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QUOTE(wackyboy161 @ Jul 6 2023, 12:14 PM)
I called and they say they will send the statement to everyone in 5 to 2 weeks automatically. And I cannot use this card for any online transaction because cannot receive OTP.
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Did you actually try or you're making shit up?

I just did online transaction, received OTP like normal
contestchris
post Jul 6 2023, 01:51 PM

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Guys, can I confirm, did Citibank send you any alert/reminder via SMS or email to activate Mobile Token before 1st July?
contestchris
post Jul 6 2023, 03:00 PM

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QUOTE(newtunes @ Jul 6 2023, 02:36 PM)
Yes, did receive sms reminder about the token.
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Can you please share a screenshot? I've double checked and nothing.

Got my card sometime mid March 2023.
contestchris
post Jul 6 2023, 06:30 PM

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They sent pdf statement via email, I don't believe I got pdf like this before
contestchris
post Jul 11 2023, 09:09 PM

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Does spending on the Lotus app/website count towards the Grocery cashback?

Has anyone verified this?
contestchris
post Jul 13 2023, 10:12 PM

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I have a couple questions about Petrol rebate:

1. For Setel CardTerus, how are Petronas vs non-Petronas transactions distinguished? The transaction detail on the credit card just says "SETEL SELANGOR MYS". All I did was added the Citibank Cashback card to my Setel profile, and then paid directly for fuel. Did I miss any steps?

2. For purchases at Shell Select / Kedai Mesra (including TnG top-up) using the credit card, do the transactions qualify for Petrol rebate?
contestchris
post Jul 16 2023, 01:07 AM

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QUOTE(svchia78 @ Jul 15 2023, 08:01 PM)
Registration for online banking through app started again today.

UOB did have record of my mobile to send over OTP and I received it. But could not get passed this stage:

user posted image
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I'm stuck here still, guess we have to wait either later today evening, or tomorrow only as per the email timeline.
contestchris
post Jul 16 2023, 09:12 PM

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Migration completed, I can login to UOB now.

The card name is UOB ONE Mastercard. So we need to refer to UOB ONE T&C from now onwards.
contestchris
post Jul 16 2023, 09:31 PM

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QUOTE(XeactorZ @ Jul 16 2023, 09:26 PM)
I can login on uob website but not uob app
keep said error sweat.gif
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Same for me, app might need a bit more time to be stable
contestchris
post Jul 16 2023, 09:35 PM

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Now app works fine
contestchris
post Jul 16 2023, 09:54 PM

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QUOTE(XeactorZ @ Jul 16 2023, 09:53 PM)
Finally can login laugh.gif
When tried to create secure pin then shows error again laugh.gif
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They ask to try after 9.34am tomorrow

BTW I can't view estatements etc
contestchris
post Jul 16 2023, 10:27 PM

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QUOTE(XeactorZ @ Jul 16 2023, 10:04 PM)
Even provide minutes some more laugh.gif

My statement guess is 16th of the month, tomorrow will try biggrin.gif
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Yes looks like SecurePin is fully activated exactly 12 hours after you set it up
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