Apple Service Center in Malaysia..., ...which, where, how?
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 Nov 8 2006, 05:28 PM, updated 19y ago
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#1
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Junior Member
45 posts Joined: Nov 2004  
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Hi, I am curious on the Apple Service in Malaysia. So, if your mac face problems, where normally do you go for? Which is the best and most efficient where providing the best service that is fast, quick, (maybe) onsite, or protecting your machine like you send in without marking some scratches on it?
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Nov 8 2006, 05:31 PM
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#2
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Senior Member
6,496 posts Joined: Jan 2003 From: Kota Damansara 
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Jan 9 2007, 12:12 AM
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#3
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Junior Member
9 posts Joined: Jan 2007 
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I wish Apple spares were cheaper. My office had a G3 replace its mobo for RM1300. Argh. If it was a personal Mac, I probly would not have done it. In this case, the office had to because it was running our accounts with MYOB mac.
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Jan 9 2007, 12:16 AM
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#4
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VIP
13,495 posts Joined: Dec 2006 From: KL, Malaysia 
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mypcisamac,
Your office runs MYOB on a Mac?! I'm surprised.... Y the need for a Mac when it can be cheaper running off a Windows based machine? Is it due to virus protection?  |
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Jan 9 2007, 12:37 AM
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#5
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VIP
9,270 posts Joined: Jan 2003 From: Somewhere out there
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QUOTE(tinkerbel @ Jan 9 2007, 12:16 AM) mypcisamac, well, less overall problems lar... there's those windows users who grumble at how this is unnecessary and so forth, giving a list of stuff to do for maintenance and so forth, but fact is, most ppl who uses a computer mainly for MYOB's not gonna know what's that all about anyways. So its more of being able to use the computer for what u want it to do, rather than letting your computer force you to put in unnecessary time.Your office runs MYOB on a Mac?! I'm surprised.... Y the need for a Mac when it can be cheaper running off a Windows based machine? Is it due to virus protection?  |
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Jan 9 2007, 12:42 AM
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#6
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VIP
13,495 posts Joined: Dec 2006 From: KL, Malaysia
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fyire,
I asked because I'll like to know the differences that's all. Then again, if i'm not mistaken my office uses UBS and its uhm, not in my area of expertise. Had better leave the experts to do what they're good at while I just bring in the moolah before I lose my job. Okie, shan't ask much more about use of MYOB on Macs  |
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Jan 9 2007, 12:57 AM
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#7
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VIP
9,270 posts Joined: Jan 2003 From: Somewhere out there
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QUOTE(tinkerbel @ Jan 9 2007, 12:42 AM) fyire, Well, I told u the differences mah I asked because I'll like to know the differences that's all. Then again, if i'm not mistaken my office uses UBS and its uhm, not in my area of expertise. Had better leave the experts to do what they're good at while I just bring in the moolah before I lose my job. Okie, shan't ask much more about use of MYOB on Macs Anyways, its like you said lar, leave the UBS and MYOB stuff to the experts, but those ppl also tend to leave the computer stuff to the computers technicians. But well, it does get annoying at times to the users when the UBS and MYOB experts need to call in the computer technicians to fix this and that every now and then. Then somemore, those computer technicians will probly be grumbling at the UBS or MYOB users for not maintaining their computers properly, that's why got this and that problem, etc.. Well, just trying to give u a visualization on the differences here... hopefully u can see what I mean now |
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Jan 9 2007, 01:02 AM
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#8
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VIP
13,495 posts Joined: Dec 2006 From: KL, Malaysia
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fyire,
I totally empathise with the situation and I definitely can understand what u mean. Though I am NOT a computer technician, nor do I run the Accounting programs, it's amazing how sometimes I'm asked to trouble-shoot the problems  |
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Jan 9 2007, 01:15 PM
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#9
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Senior Member
925 posts Joined: Nov 2006 From: Shah Alam
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to threadstarter,
VR Technology Sdn Bhd, Megan Avenue - 0321632020 or (this one i highly recommend) Mr Yoke Tee - Sonnetech-Asia, 0163238044 |
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Jan 9 2007, 01:20 PM
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Junior Member
259 posts Joined: Dec 2006
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QUOTE(tinkerbel @ Jan 9 2007, 12:16 AM) mypcisamac, So Your office runs MYOB on a Mac?! I'm surprised.... Y the need for a Mac when it can be cheaper running off a Windows based machine? Is it due to virus protection?  MACS with its OS X are less likely to get virus or malware? |
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Jan 9 2007, 01:38 PM
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Senior Member
925 posts Joined: Nov 2006 From: Shah Alam
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never heard of mac virus...
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Jan 9 2007, 01:58 PM
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VIP
13,495 posts Joined: Dec 2006 From: KL, Malaysia
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apisgogo,
There are bound to be virus threats everywhere. It's just not so 'prominent' on OSX that's all  And I seriously wonder if AntiVirus companies out there actually have a separate R&D department coming up with viruses - takkan so many people out there so free to create all the viruses meh?  |
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Jan 9 2007, 04:09 PM
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Junior Member
259 posts Joined: Dec 2006
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This is what i would like to hear, I am getting fed up with viruses and malware. WINDOWS should ve look more into that.!!!!
damn OS X i like what u r! |
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Jan 10 2007, 01:23 AM
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Junior Member
9 posts Joined: Jan 2007
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QUOTE(tinkerbel @ Jan 9 2007, 12:16 AM) mypcisamac, actually my dad's office. It's a really old G3 left over when they upgraded the Macs. running sys 8.6 or something like that. it took over the job from the old MYOB mac which was a powermac 7200/120 running system 7.61. my dad's office is like a mac museum. even got a powerbook 150 there which is still working!Your office runs MYOB on a Mac?! I'm surprised.... Y the need for a Mac when it can be cheaper running off a Windows based machine? Is it due to virus protection? i think now, you can be 100% assured, there'd be no virus around for this 3 macs. :-) the powermac is called the dinosaur mac in the office. the office should be called a museum because we don't have a single OS X mac there. |
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Jan 10 2007, 02:29 AM
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VIP
9,270 posts Joined: Jan 2003 From: Somewhere out there
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How's Sonnetech-Asia's service compared to VR? So far I've only been to VR...
mypcisamac: one thing I like about the Macs is their ability to last the test of time. Very seldom do you see the same for other machines, unless its brands such as SGI, or HP's expensive workstations (not the normal desktops) |
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Jan 10 2007, 09:10 AM
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Senior Member
925 posts Joined: Nov 2006 From: Shah Alam
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fyire: Sonnetech-Asia is a small company and have a retail shop in Amcorp Mall. My office just acquire Sonnet Encore/ST G4 1.4GHz upgrade for our G4s. They deliver prompt and excellent service. They also buy your 'Pre-Loved-Mac' and can trade in. Compare to VR? more value. Sonnetech-Asia seems have no hassel or what we say 'knows anything' and can fix almost all problems, i must say... they even come to your place if you need any support
I called VR about G4 upgrades, and they seems has no idea what to do or anything to do abt it. No say that they is not good, they just ok to me... |
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Jan 11 2007, 02:21 PM
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Junior Member
155 posts Joined: Aug 2005 From: PJ
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actually if wanna send any of your apple product for warranty and service, u can send it to MacAsia in 1u... i send my ipod there for warranty claims..
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Jan 11 2007, 03:44 PM
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VIP
9,270 posts Joined: Jan 2003 From: Somewhere out there
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QUOTE(ymtoh @ Jan 11 2007, 02:21 PM) actually if wanna send any of your apple product for warranty and service, u can send it to MacAsia in 1u... i send my ipod there for warranty claims.. Well, any of the branches will do actually. Just that the only difference is in the speed. Sending to MacAsia BSC directly will be faster than any of the other branches, as the rest of the branches will send to BSC anyways. |
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Jan 14 2007, 12:40 PM
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Junior Member
45 posts Joined: Nov 2004
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QUOTE(fyire @ Jan 11 2007, 03:44 PM) Well, any of the branches will do actually. Just that the only difference is in the speed. Sending to MacAsia BSC directly will be faster than any of the other branches, as the rest of the branches will send to BSC anyways. Where is MacAsia BSC anyway..? Recently I'm facing a weird problem on my new macbook. First, the macsafe light will light up green around 5 seconds when I plug in, then it faded till off. But it still running, weird! Second, my battery icon is "X" and no longer able to charge it, I guess I need to send to Apple Service. But I hope there is a place where provide efficient service, coz I need my mac everyday for working purposes. |
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Jan 14 2007, 02:00 PM
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VIP
9,270 posts Joined: Jan 2003 From: Somewhere out there
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QUOTE(kksleo @ Jan 14 2007, 12:40 PM) Where is MacAsia BSC anyway..? Recently I'm facing a weird problem on my new macbook. First, the macsafe light will light up green around 5 seconds when I plug in, then it faded till off. But it still running, weird! Second, my battery icon is "X" and no longer able to charge it, I guess I need to send to Apple Service. But I hope there is a place where provide efficient service, coz I need my mac everyday for working purposes. Bangsar Shopping Complex. But it would still be faster if u're to send it over to VR Tech on your own, 'cause from what you had described of your problem, they'll be sending it over to VR anyways. |
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Jan 15 2007, 02:42 PM
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Junior Member
80 posts Joined: Oct 2006
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let say if i purchase an apple product in one store, then the product broke but still covered by waranty. after that i take it back to another apple store to claim the warranty. is there any handling charges apply?
This post has been edited by signboard: Jan 15 2007, 02:42 PM |
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Jan 17 2007, 03:04 PM
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Senior Member
3,488 posts Joined: Dec 2004 From: Petaling Jaya
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most Apple stores here don't charge... but don't expect immediate turn-around times. Someone still needs to drive your stuff around.
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Jan 18 2007, 05:15 PM
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Senior Member
593 posts Joined: Feb 2005 From: Highland, Texas
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send to the gold service centers...
for PJ area... send to Axis... Axis Computers Sdn Bhd (PJ Main) 1 16, Jalan Semangat, Section 14, 46860 Petaling Jaya, Selangor Darul Ehsan Malaysia 03-7958 8802/3 03-7958 8100 for KL area... send to VR Technology... VR Technology Sdn Bhd Megan Avenue II, Ground Floor, Block B-0-7, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur Malaysia 03-2163 2020 03-2163 2021 have no experience in Highpoint... VR is not bad... Axis may be a bit slower in claiming parts sometimes...your choice... you can find the details in apple malaysia website.. |
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Jan 18 2007, 07:11 PM
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Junior Member
45 posts Joined: Nov 2004
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QUOTE(butthead @ Jan 18 2007, 05:15 PM) send to the gold service centers... Thanks so much for all the infos, I've sent and now get back my Macbook in two days time, and this is the second time I sent in ady, and this is the 3rd logic board..(first one is default, then RSS, replace me with a new logic board then use for one month, got problem on the board, battery cannot charge...so send in and check, found out board's problem, now just got back, havnt test...hope to test it tonight..)for PJ area... send to Axis... Axis Computers Sdn Bhd (PJ Main) 1 16, Jalan Semangat, Section 14, 46860 Petaling Jaya, Selangor Darul Ehsan Malaysia 03-7958 8802/3 03-7958 8100 for KL area... send to VR Technology... VR Technology Sdn Bhd Megan Avenue II, Ground Floor, Block B-0-7, No. 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur Malaysia 03-2163 2020 03-2163 2021 have no experience in Highpoint... VR is not bad... Axis may be a bit slower in claiming parts sometimes...your choice... you can find the details in apple malaysia website.. Thank you!! |
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Sep 1 2008, 11:36 PM
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Senior Member
4,398 posts Joined: Jan 2003 
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Any idea about service center in JB?
Something is wrong with my Macbook, need to have it checked...... /will be calling the helpline tomorrow morning, hopefully they are working |
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Dec 10 2008, 10:51 PM
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Junior Member
164 posts Joined: Sep 2007
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Does anyone know how to check whether your AppleCare for macbook is still valid? Should we go to apple.com?
Thanks. Added on December 10, 2008, 11:02 pm QUOTE(ideoteque @ Dec 10 2008, 09:51 AM) Does anyone know how to check whether your AppleCare for macbook is still valid? Should we go to apple.com? Nevermind. I found it. Go to www.apple.com/support at the bottom right where it says Check Warranty and Repair Status. Luckily, mind is still under warranty. Woohoo!Thanks. This post has been edited by ideoteque: Dec 10 2008, 11:02 PM |
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Dec 11 2008, 11:20 AM
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Senior Member
2,642 posts Joined: Jan 2005 From: Penang
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QUOTE(mypcisamac @ Jan 9 2007, 12:12 AM) I wish Apple spares were cheaper. My office had a G3 replace its mobo for RM1300. Argh. If it was a personal Mac, I probly would not have done it. In this case, the office had to because it was running our accounts with MYOB mac. RM1.3k is cheapLuckily it's a Apple, if PC, i not sure you can find the part or not? selling obviously will ask you upgrade your whole machines Apple promise parts available up to 5 years or more Age of G3 should be more that 5 years old right? |
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Dec 11 2008, 01:24 PM
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Senior Member
5,005 posts Joined: Mar 2006 From: A galaxy far, far away...
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I helped a buyer send his kaputed iPod touch to Axis Computers in PJ (around a month back), which is just 5 minutes drive from my office in Paramount Garden... His unit can be switched on but the slider is KO'ed...
Service was good actually, i sent the unit in on a Monday and they called me the following Thursday and informed me that the new unit can be collected... Apparently the warranty claim resulted in a one-to-one replacement of the faulty iPod touch, bravo!   |
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Dec 12 2008, 08:29 AM
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Senior Member
2,664 posts Joined: Apr 2008 From: Here and There
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QUOTE(THT United Gadgets @ Dec 11 2008, 01:24 PM) I helped a buyer send his kaputed iPod touch to Axis Computers in PJ (around a month back), which is just 5 minutes drive from my office in Paramount Garden... His unit can be switched on but the slider is KO'ed... err,any faulty ipod during the warranty period is on a one on one exchange basis,they never repair it,its been like that a long time,any service centre would do the same.Service was good actually, i sent the unit in on a Monday and they called me the following Thursday and informed me that the new unit can be collected... Apparently the warranty claim resulted in a one-to-one replacement of the faulty iPod touch, bravo! |
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Dec 31 2008, 04:22 PM
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Junior Member
360 posts Joined: Aug 2006 From: Subang / Sungai Buloh
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naaah i dun think so mate.... some service centres cannot repair properly
mine... well send once and then another problem arises. 2nd time they said they fixed it but NOPE i dun think so.. still the same problem... now ive send it back but another place axis computers...i sure hope that they can repair it... plus my mac is not even a year old. |
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Mar 29 2009, 07:44 PM
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Junior Member
22 posts Joined: Nov 2006
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i sent my faulty macbook adapter to machines - midvalley (garden). FYI, It is still under 1 year limited warranty.
My question, is there anyone here has experience send his macs to machines? will there be service charge? |
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Mar 29 2009, 09:18 PM
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Senior Member
2,550 posts Joined: Dec 2006
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QUOTE(razman03 @ Mar 29 2009, 07:44 PM) i sent my faulty macbook adapter to machines - midvalley (garden). FYI, It is still under 1 year limited warranty. If still under warranty,it will never have any service charge.My question, is there anyone here has experience send his macs to machines? will there be service charge? But based on my opinion,machines warranty claim is bad.Just my 2cent. |
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Apr 1 2009, 11:35 PM
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Junior Member
22 posts Joined: Nov 2006
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may i know what do you mean by bad? Time to get the parts, or etc?
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Apr 2 2009, 09:00 AM
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Senior Member
2,642 posts Joined: Jan 2005 From: Penang
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QUOTE(mypcisamac @ Jan 9 2007, 12:12 AM) I wish Apple spares were cheaper. My office had a G3 replace its mobo for RM1300. Argh. If it was a personal Mac, I probly would not have done it. In this case, the office had to because it was running our accounts with MYOB mac. apple has a policy"apple promise they will have your computer parts within 5 years from the release date" in order to handle these parts in warehouse is no cheap as day pass by Living with it. I almost had my acer mobo change as well, also cost nothing less that RM1k I say reasonable |
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Apr 21 2009, 08:44 PM
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Junior Member
75 posts Joined: May 2008
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last week,my macbook pro got problem..blank screen ..but the system running..(test booting from other mac via firewire)..so i sent it to store.ive been told that it got display prob & might take couple of week..its a bit frustrating coz all my stuff & work in there
 ...is all store services take almost the same time to fix?or a store that maybe have many tech person that can do it fast? from your experience which store you go first? |
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Apr 21 2009, 11:40 PM
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Senior Member
841 posts Joined: Feb 2005 From: Melaka>KL
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one of my g5 died few hours ago.. play game sudden POP sound from the psu i think.. now wont turn back on.. guess need to send to service center as well
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Apr 22 2009, 10:19 AM
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Senior Member
6,496 posts Joined: Jan 2003 From: Kota Damansara
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Time for new PSU bro.
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Apr 22 2009, 12:59 PM
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Senior Member
841 posts Joined: Feb 2005 From: Melaka>KL
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wei.. can u fix the psu for me? i lazy wan send to apple center sure take dam long 1.. yesterday hot wire the green and blabk color wire on 24pin power no response and test the 5+ wire with gnd also no sign of voltage. guess psu DEAD.
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Apr 22 2009, 01:23 PM
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Junior Member
75 posts Joined: May 2008
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if they sent it to warranty means, they sent whole thing or they ask apple the parts? &.. what happen if i got not original software in it?
This post has been edited by nuazfx: Apr 22 2009, 01:27 PM |
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Apr 30 2009, 10:26 AM
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Senior Member
3,008 posts Joined: Sep 2005 From: T.T.D.I, Bukit Damansara
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Got mine from Machines, and i have to say their after-sales service is really poor.
Added on April 30, 2009, 11:08 ambtw here's the complete list of service centre in Malaysia taken from Apple's website: QUOTE Machines@KLCC (APR+) - Service Center Lot 316B, Third Floor, Suria KLCC, Kuala Lumpur City Centre, 50088 Kuala Lumpur. Tel: 603 2171 2633 Fax: 603 2171 1533 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Sat - Sun @ 11 am to 8 pm CG Computers Sdn Bhd (Authorised Service Provider) - Service Center Hadwicke House, 67 Jalan Sultan Ahmad Shah, 10050 Penang Tel: 604 228 0580 Fax: 604 227 0344 Email: eng@cgcomputers.com Web: http://www.cgcomputers.com Operating Hours: Mon - Fri @ 10 am to 6 pm EpiCentre@Pavilion (APR+) - Drop Point Only Lot 5.24.07 Level 5 168, Jalan Bukit Bintang, 55100 Kuala Lumpur Tel: 603 2141 6378 Fax: 603 2141 6318 Email: my.info@epicentreasia.com Web: Operating Hours: Mon - Sun @ 10 am to 10 pm Machines@Lot 10 (APR+) - Drop Point Only Lot G23, Ground Floor, Lot 10 Shopping Centre, Jln Sultan Ismail, 50250 Kuala Lumpur Tel: 603 2142 5009 Fax: 603-2142 6009 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Sat - Sun @ 11 am to 8 pm Machines@MidValley (APR+) - Drop Point Only S-046 & S-047, Mid Valley Megamall, Lingkaran Syed Purta, 59200 Kuala Lumpur Tel: 603 2282 3996 Fax: 603 2282 2997 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Sat - Sun @ 11 am to 8 pm Machines@MV (Authorised Service Provider) - Service Center Unit A-2-5, Block A, Level 6, Northpoint Offices, Medan Syed Putra Utara, 59200 Kuala Lumpur. Tel: 603 2287 1448 Fax: 603-2287 3448 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Machines@Sunway (APR+) - Drop Point Only G1.127, Ground Floor, Sunway Pyramid Shopping Mall. No.3 , Jln PJS 11/15, 46150 Sunway Petaling Jaya. Tel: 603 5633 2998 Fax: 03-5633 5998 Email: service@machines.com.my Web: http://www.machines.com.my Operating Hours: Mon - Fri @ 10 am to 7 pm Sat - Sun @ 11 am to 8 pm Sapura Synergy (Malaysia) Sdn Bhd (Authorised Service Provider) - Service Center 116 Jalan Semangat, Section 14, 46860 Petaling Jaya Tel: 603 7958 8802 Fax: 603 7958 8100 Email: axispj.support@sapura.com.my Web: http://www.sapura.com.my Operating Hours: Mon - Fri @ 8.30 am to 6 pm Sapura Synergy (Malaysia) Sdn Bhd Apple Authorised Service Provider 7K & 7K-3 Jalan Gottlieb, Penang 10350 Tel: 604 227 1837 Fax: 604 226 9282 Email: Web: http://www.sapura.com.my Operating Hours: Mon - Fri @ 8.30 am to 6 pm VR Technology Sdn Bhd (Authorised Service Provider) - Service Center Megan Avenue II, Block B-0-7, Ground Floor, No 12, Jalan Yap Kwan Seng, 50450 Kuala Lumpur Tel: 603 2163 2020 Fax: 603 2163 2021 Email: pmsupport@vrtechnology.com.my Web: Operating Hours: Mon - Fri @ 9 am to 6 This post has been edited by cannavaro: Apr 30 2009, 11:08 AM |
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Apr 30 2009, 12:30 PM
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Senior Member
3,488 posts Joined: Dec 2004 From: Petaling Jaya
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@cannavaro
do send me a PM, if you don't mind, I'd like to know where we can improve. |
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Apr 30 2009, 02:39 PM
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Senior Member
3,813 posts Joined: Jan 2003
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QUOTE(nuazfx @ Apr 21 2009, 08:44 PM) last week,my macbook pro got problem..blank screen ..but the system running..(test booting from other mac via firewire)..so i sent it to store.ive been told that it got display prob & might take couple of week..its a bit frustrating coz all my stuff & work in there  Which store you sent to repair? ...is all store services take almost the same time to fix?or a store that maybe have many tech person that can do it fast? from your experience which store you go first?Mine unit consider similar problem like urs. No Display. Motherboard is good & running once press power button. Batt is full bar. I sent to Machines. The counter's staff promised will called me up after 2 days. Who knows neva contacted me at all. So I was the one who called up the service center. They gave me excuses like their internet problem. After closer to 2 weeks, i took some advice from forumer here. Straight called up the HQ, talked to the person who actually handled my case. Remind him to update me on the date he promised. Since then, it is more likely a proper service to a customer. Especially this is Apple product. I don't hope like 5 Star service. At least, standard service like LYP computer shops is providing. Yeah, i questioned the HQ technician why took so long. This is how they repair your machine. They tested the part which failure. They will wrapped the failure parts and sent to SG. SG side will sent a new unit to KL. Then resemble again, testing the new part like 1 or 2 days Roughly guess, closer to 2 weeks for such repair routines. Which mean they don't keep backup spare parts in the shop. Finally, i got my machine back during the 3rd Week. I always told myself not to get a desktop no more. I will get it someday (again). Having the only machine as cari makan tool is very risky. Thought i can just having a laptop as desktop replacement. haha... Things happend. Anyway, i was thinking probably my unit didn't bought from Machine. THat's why they gave me a different service?! p/s: Yeah . save your time to check the repair status at Apple site. They didn't update our repair details to Apple site. Just call em up! This post has been edited by dinodog_Jr: Apr 30 2009, 02:42 PM |
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Apr 30 2009, 02:52 PM
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Senior Member
3,008 posts Joined: Sep 2005 From: T.T.D.I, Bukit Damansara
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QUOTE(dinodog_Jr @ Apr 30 2009, 02:39 PM) Which store you sent to repair? Same here. 3 times I had to call them when they're they ones who said they will give me a call.Mine unit consider similar problem like urs. No Display. Motherboard is good & running once press power button. Batt is full bar. I sent to Machines. The counter's staff promised will called me up after 2 days. Who knows neva contacted me at all. So I was the one who called up the service center. They gave me excuses like their internet problem. btw, there are numerous reports on the net linking the no display issue with the 10.5.6 update. Unlike you however I bought my machine from them. Still get this '5 star premium reseller' service. This is one of them: http://www.uncarvedblog.com/files/17e6d3fd...cb9d7b3e-37.php This post has been edited by cannavaro: Apr 30 2009, 02:54 PM |
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Apr 30 2009, 03:46 PM
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Junior Member
75 posts Joined: May 2008
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QUOTE(dinodog_Jr @ Apr 30 2009, 02:39 PM) Which store you sent to repair? just got my mpb,after 2 weeks living alone..ahaks..i go to Machines 1st coz i bought mine there..but that day their tech person not there..so,i couldnt wait..send it to macstudio instead, coz i was in that area lookin for some other stuff..i ask them what the prob..they said there somethin to do with logicboard..and yeah,they changed it..thank god i just bought ACPP..if there next time..im gonna directly send to VR's..maybe a bit faster tho..and oso..they still cant fix my "bulge on latch problem" |
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Apr 30 2009, 04:15 PM
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Senior Member
3,813 posts Joined: Jan 2003
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Cannavaro, i did made three times calling too. Now i know, calling up HQ to speed up anything..haha The service in HQ is so much better.. Sweet lady voice but i no mood to be entertained by her voice at that moment..
I went to Machine cause it is easy to reach by LRT. I had mine logic board changed twice & LCD once during that moment... Really PRO... My mbp becomes a joke to a friend who have uni mb only.. My siblings thought to buy a mb. Now all no more confidence ..haha.. This post has been edited by dinodog_Jr: Apr 30 2009, 04:19 PM |
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Jun 8 2009, 02:15 PM
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Junior Member
46 posts Joined: Feb 2007
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Anyone tried Epicenter Pavilion for the Services on Claiming Parts ? Will it take 2 - 3 weeks as well and give u 1 star service?
I bougth from them and they are super friendly, got my MBP from them becoz of the 5 star sales service, was suppose to buy from machines but their services just piss me off. |
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Jun 8 2009, 05:01 PM
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Senior Member
2,664 posts Joined: Apr 2008 From: Here and There
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QUOTE(supermassive @ Jun 8 2009, 02:15 PM) Anyone tried Epicenter Pavilion for the Services on Claiming Parts ? Will it take 2 - 3 weeks as well and give u 1 star service? regardless of 8 star customer service that they give you,when it comes to service every service centre takes the same average of delay before a machine gets fixed. cmon be reasonable,no1 actually stocks parts,it'll be suicidal to stock everything from the ol G4s to the present macs,plus you wouldnt have the capital to do that this isnt a land where theres Apple Stores. The service centres in Malaysia are quite swift but ordering parts from singapore takes time,consider the leeway time of customs check or the parts availability in Sg itself.I bougth from them and they are super friendly, got my MBP from them becoz of the 5 star sales service, was suppose to buy from machines but their services just piss me off. |
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Jun 8 2009, 08:57 PM
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Senior Member
602 posts Joined: Jan 2007 From: Selangor
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try us. you may have a new experience. we will get it done within 2-3 days.
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Jun 16 2009, 04:16 PM
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Newbie
1 posts Joined: May 2009
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QUOTE(sonnettech-asia @ Jun 8 2009, 08:57 PM) try us. you may have a new experience. we will get it done within 2-3 days. My imac have trouble with 2 inchs white vertical line on LCD's left side..I've no more ACPP plan.So how much the cost to repair it, and how many days? TQ  |
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Jun 19 2009, 09:46 AM
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Senior Member
602 posts Joined: Jan 2007 From: Selangor
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PM me the details of the imac.
1. serial no. 2. picture of the faulty area, 3. we will give you a quote after that. please email me so we can respond to you faster. |
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Jun 30 2009, 08:35 PM
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Elite
3,777 posts Joined: Jan 2003
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my ipod nano 3rd gen have some problem with the sensor part. Can I claim warranty from them since it is still under warranty.my fast forward button has problem. Apparently I need to press harder
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Jul 2 2009, 04:36 PM
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Senior Member
841 posts Joined: Feb 2005 From: Melaka>KL
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whats the hq number to call? i send my mac pro last week to gardens machines until today i called (total 4 times) they said just sent to HQ to check. need at least 1 week .. already 1 week to get them sent to HQ. another week again then. they giv excuses that they got event at midvalley no time handle.. wth?
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Jul 4 2009, 07:09 PM
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Senior Member
2,839 posts Joined: Jan 2003 From: KL
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QUOTE(vailance @ Jul 2 2009, 04:36 PM) whats the hq number to call? i send my mac pro last week to gardens machines until today i called (total 4 times) they said just sent to HQ to check. need at least 1 week .. already 1 week to get them sent to HQ. another week again then. they giv excuses that they got event at midvalley no time handle.. wth? what a stupid response. |
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Jul 7 2009, 06:00 PM
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Senior Member
841 posts Joined: Feb 2005 From: Melaka>KL
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swt the HQ call them hold 5 min no ppl answer
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Jul 7 2009, 06:52 PM
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Senior Member
3,952 posts Joined: Apr 2005 From: Sector 1921B, Delta Quadrant
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QUOTE(vailance @ Jul 2 2009, 04:36 PM) whats the hq number to call? i send my mac pro last week to gardens machines until today i called (total 4 times) they said just sent to HQ to check. need at least 1 week .. already 1 week to get them sent to HQ. another week again then. they giv excuses that they got event at midvalley no time handle.. wth? well well well.... I think you and I share the same problem....I got a minor problem with my mac pro, which somehow evolves into a major problem of which Machines themselves can't rectify... AppleCare decided to grant me a new unit, but have to courier the faulty unit to Apple first, an exchange policy... Now Apple couldn't get hold of the faulty machine, just because Machines say they have an event. Same response regardless if I contact them straight away, or via AppleCare... My works are piling up, and I won't get to see any sight of my new machine for at least another 2 more weeks.... but I'm keeping my fingers cross...  EDIT: What's wrong with your new Mac Pro...? This post has been edited by Eithanius: Jul 7 2009, 06:54 PM |
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Jul 7 2009, 07:22 PM
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Senior Member
3,488 posts Joined: Dec 2004 From: Petaling Jaya
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@Eithanius @valiance
please email to service@machines.com.my the Mac + iPod Discovery week was a major event for us. I personally appreciate your patience... |
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Jul 7 2009, 09:07 PM
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Senior Member
3,952 posts Joined: Apr 2005 From: Sector 1921B, Delta Quadrant
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QUOTE(xaw5126 @ Jul 7 2009, 07:22 PM) @Eithanius @valiance Welp, I don't think I can do shit about it right, since AppleCare's handling everything about it. It's kinda disturbing that AppleCare had to call me just to let me know how incompetent a service provider is.please email to service@machines.com.my the Mac + iPod Discovery week was a major event for us. I personally appreciate your patience... And the last thing I would wanna get such response as "I'm sorry, we're having an important event right now that we are unable to attend to your e-mail inquiries at the moment..." |
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Jul 8 2009, 12:38 PM
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Senior Member
841 posts Joined: Feb 2005 From: Melaka>KL
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QUOTE(Eithanius @ Jul 7 2009, 06:52 PM) well well well.... I think you and I share the same problem.... You not gonna believe, bought less than 4 weeks i got an ram slot faulty. Plan to upgrade the ram and str8 no mood so i send to service. Im going to call apple HQ again see if got someone pickup or not.I got a minor problem with my mac pro, which somehow evolves into a major problem of which Machines themselves can't rectify... AppleCare decided to grant me a new unit, but have to courier the faulty unit to Apple first, an exchange policy... Now Apple couldn't get hold of the faulty machine, just because Machines say they have an event. Same response regardless if I contact them straight away, or via AppleCare... My works are piling up, and I won't get to see any sight of my new machine for at least another 2 more weeks.... but I'm keeping my fingers cross... EDIT: What's wrong with your new Mac Pro...? QUOTE(xaw5126 @ Jul 7 2009, 07:22 PM) @Eithanius @valiance well, machines still got staff inside righ, i saw a service booth at the event too, seems 3 of the guys sitting inside the booth do nothing why don't the management department send one of the guy for the service department and handle all the work and send those faulty unit to HQ. I dont see a point having some many ppl at the booth without doing anything, well maybe im wrong thou. BTW, nice event there.please email to service@machines.com.my the Mac + iPod Discovery week was a major event for us. I personally appreciate your patience... QUOTE(Eithanius @ Jul 7 2009, 09:07 PM) Welp, I don't think I can do shit about it right, since AppleCare's handling everything about it. It's kinda disturbing that AppleCare had to call me just to let me know how incompetent a service provider is. i don't really rely on the email, even i made callsss also slow. If i knew i rather send my mac pro st8 to HQ myself im not im able to do that or not. And the last thing I would wanna get such response as "I'm sorry, we're having an important event right now that we are unable to attend to your e-mail inquiries at the moment..." |
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Jul 30 2009, 01:53 AM
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Junior Member
56 posts Joined: May 2009 From: the place you want to know, click here
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I HAVE A IPOD. THE BACKLIGHT IS DEAD NOW BECOUSE OF THE IPOD KENA AIR.. CAN SERVICE X?
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Jul 30 2009, 01:57 AM
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Senior Member
2,839 posts Joined: Jan 2003 From: KL
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QUOTE(hakimida @ Jul 30 2009, 01:53 AM) I HAVE A IPOD. THE BACKLIGHT IS DEAD NOW BECOUSE OF THE IPOD KENA AIR.. CAN SERVICE X? try pm 'wei' or 'sonnettech-asia' |
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Jul 30 2009, 01:07 PM
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Junior Member
396 posts Joined: Jan 2007
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so my mighty mouse scrollwheel broke, and I called applecare. "exchange 1 for 1 on the spot if you bring it into a service center".
then i called machines. "it'll take a week for us to claim it from Apple SG." is there anywhere else i can go to that'll do it on the spot? my backup mouse is insufficient for 1 week. |
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May 29 2010, 02:30 AM
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Junior Member
400 posts Joined: Mar 2008
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Hi all,
I'm currently using my late-2006 black Macbook and I think it's getting very dusty in there since I live in a dusty environment and I can hear the fans rattling. Does the service center provide cleaning service? You know, like just open the Macbook to remove the dusts without changing the parts? What's the fee like, and how long would it take? Thanks. |
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Jun 7 2010, 10:41 PM
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Senior Member
2,574 posts Joined: Mar 2008 From: Puchong
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Was wondering whether can request for a battery replacement while still under warranty? If yes, under what circumstances?
My battery health has declined to 85%. Help are much appreciated. thanks in advance. |
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Jun 7 2010, 11:20 PM
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Senior Member
3,657 posts Joined: May 2005
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Your battery health declined to 85% from daily usage or suspected faulty? If from daily usage then surely can't get a free replacement. If like that people going to replace their battery before warranty expires.
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Jun 7 2010, 11:27 PM
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Senior Member
2,664 posts Joined: Apr 2008 From: Here and There
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QUOTE(frega @ Jul 30 2009, 01:07 PM) so my mighty mouse scrollwheel broke, and I called applecare. "exchange 1 for 1 on the spot if you bring it into a service center". tough luck, none of them stock mouse under service, at least 3 days, try sapura at section 14then i called machines. "it'll take a week for us to claim it from Apple SG." is there anywhere else i can go to that'll do it on the spot? my backup mouse is insufficient for 1 week. Added on June 7, 2010, 11:29 pm QUOTE(yezhacolic @ Jun 7 2010, 10:41 PM) Was wondering whether can request for a battery replacement while still under warranty? If yes, under what circumstances? battery is a consumable part, you can't just simply persuade/con/threaten/ask them to replace the battery for you, they'd know immediately if you imply its a manufacturer defect through their hardware test, pretty accurate IMHO.My battery health has declined to 85%. Help are much appreciated. thanks in advance. Added on June 8, 2010, 10:55 amHi guys, i sent my gf's MBP 13 to Sapura at section 14 yesterday at around 11.30aM. We established tht its a faulty trackpad. My technician was Mr Chong, friendly fellow. I just got a call from them saying its done, thats like less than 24hours, excellent service sapura! definitely recommended for repairs! This post has been edited by nimrod323: Jun 8 2010, 10:55 AM |
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Jun 8 2010, 03:16 PM
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Senior Member
2,574 posts Joined: Mar 2008 From: Puchong
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QUOTE(frozzbyte @ Jun 7 2010, 11:20 PM) Your battery health declined to 85% from daily usage or suspected faulty? If from daily usage then surely can't get a free replacement. If like that people going to replace their battery before warranty expires. Yeappie, from daily usage. If so will need to add cost by our own to change a new battery. Warranty just for factory defects. All in all, if the battery health reach 50% or below and still under warranty also cant claim. GG.my Added on June 8, 2010, 3:17 pm@ nimrod & frozz Thanks for replying thou. Helps me a lot. This post has been edited by yezhacolic: Jun 8 2010, 03:17 PM |
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Aug 31 2010, 02:10 AM
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Junior Member
188 posts Joined: Oct 2007
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Anyone know if the apple repair shops that was mentioned in the forum service faulty iphones bought in another country?
 The device is still covered by warranty This post has been edited by Jusstatic: Aug 31 2010, 02:22 AM |
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Aug 31 2010, 02:51 AM
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Senior Member
7,916 posts Joined: Jul 2005 From: Kuala Lumpur
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they wont cover ur warranty. u need to send it back to the country u bought it from. i believe you are aware of this when u bought ur iphone right?
of course u can repair it locally, even some forumers here have the expertise. but of course u need to pay n it'll void ur warranty This post has been edited by dvlzplayground: Aug 31 2010, 02:52 AM |
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Aug 31 2010, 10:25 AM
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Senior Member
6,496 posts Joined: Jan 2003 From: Kota Damansara
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QUOTE(yezhacolic @ Jun 7 2010, 10:41 PM) Was wondering whether can request for a battery replacement while still under warranty? If yes, under what circumstances? I replied similar question on some other thread, anyway...My battery health has declined to 85%. Help are much appreciated. thanks in advance. Battery claim is highly subjective. There are many factor involved. Apple will consider by comparing age of the battery vs charge cycle vs remaining capacity. Also physical condition. And the units claim history. Let's say, a 6 months old battery, 100 charge cycle, but remaining capacity is only 40%. A free replacement is very likely to happen. If you suspect your battery is not performing as expected, you can always call AppleCare. |
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