Good day, has anyone experienced celcom postpaid data connection lost while having full bar on 3G/4G network?

When browsing on Chrome it keeps on showing connection reset error message, page not loading and got to refresh until it loads again.

I am using an iPhone and Android HTC. Initially I was having problem on Android phone, I thought phone problem, so I was about to send phone to check, before that I swap the phone sim with Umobile sim, and been using one day without connection drop issue.

Then I put celcom sim on iPhone for half day, when I was out, at certain area connection dropped, 3G is full bar, browse on Safari prompt no internet error, whatsapp also not working either. Same error I had on Android phone.

I am roaming around KL area, specially in town. Hopefully I am not the only one having issue

same problem here. had a chat and they said phone settings not correct. not sure if that fixes anything though

What would be standard line from customer care I guess. Smart phone receive setting automatically when hop on to mobile network, old featured phone required setting / download settings.

Hopefully they got it fix soon, I was about to send my phone to repair and put in box. Haha

same brah, i tot its my area problem initially. now i knew...

i'm currently just rolling with it. can't do schiit about it. i miss my maxis a lot. although expensive, at least i got stable connection throughout KL area/ celcom is just pitiful

Also Celcom very much depend on area as well. Certain area like shah Alam and Klang get really bad reception.

yeah i know that. but i'm very disappointed that even in cyberia there are spotty line also. and i frequently can't browser when i'm using the lrt in the city (but you already know in KL the line sux so yeah)

With so many going onboard the Basic 38 plan this is bound to happen. Can just hope they will up their capacity. Although I do not face problems with them yet

I suggest you all call celcom and complain as that will give then some statistic to work with.

Comlain so many times already

since many ppl port in after introduction 38 plan, now celcom become congested..

I won't rule out this possibility as well, hopefully they are doing something to cope with the growing customer base.

hopefully there are... for 4G currently no problem.. once go to the area which only have H or H+ speed really slow.. (Penang)

having the same problem here in PJ. Really pissed off when having 4G connection but speed like snail.

Happened to know that their network got some minor issues, internal source said should be fixed end of next week. Let's keep our fingers crossed.

Another issue is the customer support, not as good as Maxis. Surprise to know they don't have social media support on Twitter too

Mine facing the same problem too..
Full signal with 3g but cannot surf on safari,messenger all not working and instagram showing no internet connection..

It happen to me with maxis..always need to on/off flight mode to reset it. Problem solve when i change to celcom

I was ported from Maxis to Celcom. Yes, i totally agreed with you the WORST thing of Celcom is customer service!
Called them several time, most of them dont sound professional, impolite and lack of product knowledge.
They only know to say " ok , i will create a report for you, wait for 3 to 7 working days for respond" .... even for a small request , they cant handle it and must create a report and push to other guys...

In term of customer service, Maxis is far better than Celcom.

I have this problem all within the same building of my office.if in my office cubicle n cafe,4g very fast.in elevator,3g to e to none.in bathroom stool somehow always got discnnected.probably i have guardian angel coz sometimes i like to browse for naughty picture while take a shit.lol

Maxis 3G totally unusable now... unless you get a 4G phone.

It's depending on locations, so far my celcom iPhone plan quite stable in Melaka. But 4G coverage in Melaka still Maxis better.

i don't get full bar in jb area, but even when i get full bar the 4g can be totally not moving at all...
hope celcom do something about it

Perhaps you can try to set your phone to temporary roam on 3G only instead of 4G. It seems like Celcom 4G still not so stable yet.

Its Celcom network issue, i suggest you make a complain / report with calcium customer service. I already did that.

If u are in jb, i reckon taking Umobile will be better for you

Reposting from the other Celcom complain thread: -

Yeah, feels like I've made a mistake changing over from Umobile to Celcom. I've got the same issue that others have reported, here I thought it was my phone that was acting up.

- Indoor reception is seriously hit or miss. My office block gets only 1 bar of E, occasionally no service altogether
- I notice that on H or H+ I sometimes get full bar, but ZERO data flow. I have to turn to airplane mode and back, then it may get data running again
- Reception is weird. One day, at the same place I can get 4G, then the next day no service
- If I get 1 bar on 4G, it means no data, no SMS, no calls, nothing. I have to change my phone setting to GSM only, then it drops to E, then my sms, calls etc. only starts rushing in. Have been swapping between GSM only and LTE/GSM manually on my phone every day now just to get my data and stuff in.
- Outdoor reception is okay though. I use spotify and can get music all the way from home to work, then the moment I enter my office parking it dies immediately, lol.

Mind you, I'm not in some kampung somewhere, my office is in DOWNTOWN KL. Just about 1 km away from the big Usain Bolt "This Is Celcom Territory" sign, lol. Celcom, your territory has full of holes tongue.gif

I'll give it a couple of weeks to see if my situation improves, otherwise back to U mobile I go. sad.gif

wah like that i stay in umobile lor
downgrade to P50 to u28 hahahaha

U28 no lte woh...

My Mi3 dun hav LTE pun hahaha

Hey... Im having all the problem you are experiencing with an additional one which is the connection constantly stays in 3g and only jump to h+ or 4G when browsing most of the time. But some of the time while indoors it doesn't know how to switch to H+.

To solve problem. Just go outdoors. Lol...

Anyway. I'm moving to if problem not solved.

I'm also facing the same problem T_T

Celcom getting worst ......

Standing beside blue cube at setia walk, and signal is weak! Dont know what's the point of the blue cube at there. Just for display.