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Celcom Data Drop, Experieced celcom data connection lost
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TStakizo
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Jun 18 2015, 01:22 AM, updated 11y ago
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Getting Started

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Good day, has anyone experienced celcom postpaid data connection lost while having full bar on 3G/4G network?
When browsing on Chrome it keeps on showing connection reset error message, page not loading and got to refresh until it loads again.
I am using an iPhone and Android HTC. Initially I was having problem on Android phone, I thought phone problem, so I was about to send phone to check, before that I swap the phone sim with Umobile sim, and been using one day without connection drop issue.
Then I put celcom sim on iPhone for half day, when I was out, at certain area connection dropped, 3G is full bar, browse on Safari prompt no internet error, whatsapp also not working either. Same error I had on Android phone.
I am roaming around KL area, specially in town. Hopefully I am not the only one having issue
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TStakizo
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Jun 18 2015, 01:32 AM
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Getting Started

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QUOTE(graphidz @ Jun 18 2015, 01:25 AM) same problem here. had a chat and they said phone settings not correct. not sure if that fixes anything though What would be standard line from customer care I guess. Smart phone receive setting automatically when hop on to mobile network, old featured phone required setting / download settings. Hopefully they got it fix soon, I was about to send my phone to repair and put in box. Haha
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TStakizo
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Jun 18 2015, 02:20 AM
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Getting Started

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QUOTE(graphidz @ Jun 18 2015, 01:50 AM) i'm currently just rolling with it. can't do schiit about it. i miss my maxis a lot. although expensive, at least i got stable connection throughout KL area/ celcom is just pitiful Also Celcom very much depend on area as well. Certain area like shah Alam and Klang get really bad reception.
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TStakizo
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Jun 18 2015, 09:24 PM
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Getting Started

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Happened to know that their network got some minor issues, internal source said should be fixed end of next week. Let's keep our fingers crossed. Another issue is the customer support, not as good as Maxis. Surprise to know they don't have social media support on Twitter too
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TStakizo
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Jul 1 2015, 06:18 AM
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Getting Started

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QUOTE(laguna1811 @ Jun 30 2015, 10:00 AM) i don't get full bar in jb area, but even when i get full bar the 4g can be totally not moving at all... hope celcom do something about it If u are in jb, i reckon taking Umobile will be better for you
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