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 Mobile Number Portability (MNP), Switching mobile no. to other telco

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kit2
post May 19 2016, 09:07 PM

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my request to port out from digi prepaid was rejected to NON FULFILLMENT OF CONTRACT OBLIGATION. does anyone know what it means? i have used it for more than 30 days and dont see any reason for my prepaid to be under contract.

attempts to contact customer service over phone failed due to agents busy and instead of putting me on hold and retry, they just cut me off.
Mr.7
post May 19 2016, 10:41 PM

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QUOTE(kit2 @ May 19 2016, 09:07 PM)
my request to port out from digi prepaid was rejected to NON FULFILLMENT OF CONTRACT OBLIGATION. does anyone know what it means? i have used it for more than 30 days and dont see any reason for my prepaid to be under contract.

attempts to contact customer service over phone failed due to agents busy and instead of putting me on hold and retry, they just cut me off.
*
Which telco were you previously on? I would advice you to resubmit your MNP via the DG Centre.
kit2
post May 19 2016, 11:15 PM

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QUOTE(Mr.7 @ May 19 2016, 10:41 PM)
Which telco were you previously on? I would advice you to resubmit your MNP via the DG Centre.
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porting out from digi to umobile. called umobile and even they were surprised when i informed them i'm prepaid and got contractual obligation as rejection reason from digi.
Mr.7
post May 19 2016, 11:24 PM

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QUOTE(kit2 @ May 19 2016, 11:15 PM)
porting out from digi to umobile. called umobile and even they were surprised when i informed them i'm prepaid and got contractual obligation as rejection reason from digi.
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That's weird. Did Digi send you any SMS besides this notification of contract obligation?
kit2
post May 19 2016, 11:29 PM

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QUOTE(Mr.7 @ May 19 2016, 11:24 PM)
That's weird. Did Digi send you any SMS besides this notification of contract obligation?
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no, only one sms. porting denied with a short reason citing contract.

anyone else experienced this when porting out from digi prepaid?
adiwarna
post May 23 2016, 03:01 AM

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QUOTE(kit2 @ May 19 2016, 11:29 PM)
no, only one sms. porting denied with a short reason citing contract.

anyone else experienced this when porting out from digi prepaid?
*
Maybe digi has extended the cooling period more than 1 month

Btw better try contact digi to get clarification
omega10
post May 24 2016, 10:28 PM

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Just MNP successfully to hotlink today. May I know long do I have to stay with hotlink before I can MNP again.
Thank you.

This post has been edited by omega10: May 24 2016, 10:29 PM
MilesAndMore
post May 24 2016, 11:24 PM

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QUOTE(omega10 @ May 24 2016, 10:28 PM)
Just MNP successfully to hotlink today. May I know  long do I have to stay with hotlink before I can MNP again.
Thank you.
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One month
omega10
post May 24 2016, 11:37 PM

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QUOTE(MilesAndMore @ May 24 2016, 11:24 PM)
One month
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Thank you.
GamaX320
post May 27 2016, 04:33 PM

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anyone know how long it take if port from u mobile to hotlink fast?
And if i want make mnp must go Maxis centres?
adiwarna
post May 27 2016, 09:35 PM

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QUOTE(GamaX320 @ May 27 2016, 04:33 PM)
anyone know how long it take if port from u mobile to hotlink fast?
And if i want make mnp must go Maxis centres?
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umobile normally within 24 hrs can success

go to maxis center or maxis authorised dealer
GamaX320
post May 27 2016, 09:39 PM

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QUOTE(adiwarna @ May 27 2016, 09:35 PM)
umobile normally within 24 hrs can success

go to maxis center or maxis authorised dealer
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thanks for your info tongue.gif
SUSMNet
post May 28 2016, 08:16 PM

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How to check number is from which telcos?
betaray
post May 30 2016, 08:01 AM

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QUOTE(MNet @ May 28 2016, 08:16 PM)
How to check number is from which telcos?
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Could check at http://mnpcheck.skmm.gov.my but that page is down for at least a month now. Can also send SMS "check 0101234567" to 20000 (digi), 22011 (maxis), 28011 (u mobile). For celcom it should be 22099 but it replied "service unavailable".
pcbase
post May 30 2016, 08:17 AM

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QUOTE(MNet @ May 28 2016, 08:16 PM)
How to check number is from which telcos?
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call your number and let it goes to voice mail. then u know which telco is.
MilesAndMore
post May 30 2016, 09:28 AM

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QUOTE(pcbase @ May 30 2016, 08:17 AM)
call your number and let it goes to voice mail. then u know which telco is.
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Really ? I don't remember the voicemail tells you which telco it is. It only reads out the mobile phone number before allowing you to leave your message.
pcbase
post May 30 2016, 10:31 AM

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QUOTE(MilesAndMore @ May 30 2016, 09:28 AM)
Really ? I don't remember the voicemail tells you which telco it is. It only reads out the mobile phone number before allowing you to leave your message.
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we only have 5 telco - celcom, digi, maxis, umobile and tm. every telco have their own stail voicemail biggrin.gif
SUSMNet
post May 30 2016, 07:48 PM

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QUOTE(betaray @ May 30 2016, 08:01 AM)
Could check at http://mnpcheck.skmm.gov.my but that page is down for at least a month now. Can also send SMS "check 0101234567" to 20000 (digi), 22011 (maxis), 28011 (u mobile). For celcom it should be 22099 but it replied "service unavailable".
*
'
Free of charge?
betaray
post May 30 2016, 08:23 PM

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QUOTE(MNet @ May 30 2016, 07:48 PM)
'
Free of charge?
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Yes free.

edit: another way to check is through http://topup.com but it doesn't recognize mvno, lumps all under parent telco.

This post has been edited by betaray: May 30 2016, 08:45 PM
SUSMNet
post May 30 2016, 08:46 PM

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QUOTE(betaray @ May 30 2016, 08:23 PM)
Yes free.

edit: another way to check is through http://topup.com but it doesn't recognize mvno, lumps all under parent telco.
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thanks you
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