QUOTE(vi4kin @ Apr 8 2017, 08:03 PM)
Hi vi4kin,Please PM us your details as per below
Full name:
NRIC:
Number:
TQ
Please cancel my Hotlink CRT DIY Package!, Cancel the Caller RingTone (CRT) service
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Apr 9 2017, 02:13 PM
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Senior Member
2,353 posts Joined: Apr 2015 |
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Apr 10 2017, 12:28 AM
Show posts by this member only | IPv6 | Post
#542
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Senior Member
1,222 posts Joined: Sep 2005 |
Dear all,
You can dial *131# to deactivate the service. Cheers! |
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Apr 12 2017, 12:23 PM
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Senior Member
511 posts Joined: Feb 2006 From: Pearl Island not Black Pearl |
I received an SMS on RINGTONE package subscription
I have never subscribed to this package, so please terminate this subscription immediately. Please disable the voice mail also. I will pm you as well. |
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Apr 22 2017, 01:03 PM
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Newbie
1 posts Joined: Apr 2017 |
Hi Maxis
Please help to cancel my CRT DIY, never subscribe it. Keep renewing although nothing subscribe there. My no: 0173660104 |
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Apr 22 2017, 03:22 PM
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Senior Member
2,353 posts Joined: Apr 2015 |
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May 9 2017, 12:59 PM
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Junior Member
185 posts Joined: Jul 2011 |
Please cancel my CRT DIR
017-4710168 This post has been edited by luke00: May 9 2017, 12:59 PM |
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May 9 2017, 03:52 PM
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Senior Member
2,704 posts Joined: Apr 2015 |
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May 13 2017, 10:07 PM
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Newbie
1 posts Joined: May 2017 |
Please unsubscribe CRT DIY for my mobile number and refund RM6.00 being deducted from my prepaid balance as I have never authorised this payment. I expect reply within 3 days before I report this to MMC and bring this matter to attention in social media.
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May 14 2017, 04:16 PM
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Senior Member
2,704 posts Joined: Apr 2015 |
QUOTE(Leehoon @ May 13 2017, 10:07 PM) Please unsubscribe CRT DIY for my mobile number and refund RM6.00 being deducted from my prepaid balance as I have never authorised this payment. I expect reply within 3 days before I report this to MMC and bring this matter to attention in social media. Hi, Please DM us yr full name, mobile number, IC number and last top up amount for further checking. TQ-Isaac |
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May 15 2017, 09:03 PM
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Newbie
2 posts Joined: Mar 2016 |
So i see this as a common problem with MAXIS/HOTLINK They force you to subscribe to their CRT even without you activating it!! and Dialing *131# to unsubscribe is not working as it says you are not subscribed to CRT but still every month they deduct RM3.
This is STUPID!! please FIX this BUG!! I NEED TO CANCEL MY STUPID CRT TOO! |
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May 16 2017, 04:51 PM
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Senior Member
2,353 posts Joined: Apr 2015 |
QUOTE(Dan430 @ May 15 2017, 09:03 PM) So i see this as a common problem with MAXIS/HOTLINK They force you to subscribe to their CRT even without you activating it!! and Dialing *131# to unsubscribe is not working as it says you are not subscribed to CRT but still every month they deduct RM3. Hi, This is STUPID!! please FIX this BUG!! I NEED TO CANCEL MY STUPID CRT TOO! Please DM us yr full name, mobile number, IC number and last top up amount for further checking. TQ |
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May 16 2017, 07:34 PM
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Newbie
2 posts Joined: Mar 2016 |
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Jun 5 2017, 12:36 PM
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Junior Member
108 posts Joined: Jul 2011 |
Just mnp to hotlink and got this kind of stupid charge...
Pls assist me in cancellation |
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Jun 8 2017, 12:01 PM
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Junior Member
311 posts Joined: Jul 2009 |
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Jun 10 2017, 08:23 PM
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Newbie
1 posts Joined: Jun 2017 |
Kindly disable my caller ringtone.....
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Jun 12 2017, 01:37 PM
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Senior Member
2,704 posts Joined: Apr 2015 |
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Jul 4 2017, 02:21 PM
Show posts by this member only | IPv6 | Post
#557
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Senior Member
724 posts Joined: Nov 2004 |
@Hotlink
Could you pls share with your customers HERE the exact step by step instruction to unsubscribe by using the *131# menu? I explored the CRT menu for a while, there are three items seem relevant but none of them works: - Delete CRT --> getting response I don't have any CRT - Delete CRT package --> same response as above - Change renewal option --> this sub menu only gives option to change subscription renewal from monthly to weekly. There's no option to unsubscribe. Thank you. |
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Jul 4 2017, 04:07 PM
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Senior Member
2,353 posts Joined: Apr 2015 |
Hi all, do PM us your details if unsubscribe options for CRT are not available via *131#.
Any inconvenience is regretted. Regards. |
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Jul 5 2017, 09:56 AM
Show posts by this member only | IPv6 | Post
#559
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Senior Member
724 posts Joined: Nov 2004 |
@Hotlink
PM'd details. Thanks. |
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Jul 5 2017, 03:26 PM
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Senior Member
2,353 posts Joined: Apr 2015 |
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