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 Please cancel my Hotlink CRT DIY Package!, Cancel the Caller RingTone (CRT) service

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#Hotlink
post Apr 9 2017, 02:13 PM

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QUOTE(vi4kin @ Apr 8 2017, 08:03 PM)
Hi,
Please unsubscribe CRT DIR for my number!

Victoria
*
Hi vi4kin,

Please PM us your details as per below

Full name:
NRIC:
Number:

TQ
muscaa
post Apr 10 2017, 12:28 AM

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Joined: Sep 2005
Dear all,
You can dial *131# to deactivate the service. Cheers!
Haihzz
post Apr 12 2017, 12:23 PM

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From: Pearl Island not Black Pearl


I received an SMS on RINGTONE package subscription

I have never subscribed to this package, so please terminate this subscription immediately.
Please disable the voice mail also.

I will pm you as well.
BassanioFelix
post Apr 22 2017, 01:03 PM

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Hi Maxis
Please help to cancel my CRT DIY,
never subscribe it.
Keep renewing although nothing subscribe there.
My no: 0173660104
#Hotlink
post Apr 22 2017, 03:22 PM

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QUOTE(BassanioFelix @ Apr 22 2017, 01:03 PM)
Hi Maxis
Please help to cancel my CRT DIY, 
never subscribe it.
Keep renewing although nothing subscribe there.
My no: 0173660104
*
Hi

Please PM us your details as per below

Full name:
NRIC:
Number:

TQ
luke00
post May 9 2017, 12:59 PM

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Please cancel my CRT DIR
017-4710168

This post has been edited by luke00: May 9 2017, 12:59 PM
Maxis
post May 9 2017, 03:52 PM

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QUOTE(luke00 @ May 9 2017, 12:59 PM)
Please cancel my CRT DIR
017-4710168
*
Hi,

Please DM us yr full name, IC number and last top up amount/date for further assistance.

TQ-Isaac

Leehoon
post May 13 2017, 10:07 PM

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Please unsubscribe CRT DIY for my mobile number and refund RM6.00 being deducted from my prepaid balance as I have never authorised this payment. I expect reply within 3 days before I report this to MMC and bring this matter to attention in social media.
Maxis
post May 14 2017, 04:16 PM

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QUOTE(Leehoon @ May 13 2017, 10:07 PM)
Please unsubscribe CRT DIY for my mobile number and refund RM6.00 being deducted from my prepaid balance as I have never authorised this payment.  I expect reply within 3 days before I report this to MMC and bring this matter to attention in social media.
*
Hi,

Please DM us yr full name, mobile number, IC number and last top up amount for further checking.

TQ-Isaac

Dan430
post May 15 2017, 09:03 PM

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So i see this as a common problem with MAXIS/HOTLINK They force you to subscribe to their CRT even without you activating it!! and Dialing *131# to unsubscribe is not working as it says you are not subscribed to CRT but still every month they deduct RM3.

This is STUPID!! please FIX this BUG!! icon_question.gif

I NEED TO CANCEL MY STUPID CRT TOO! cry.gif
#Hotlink
post May 16 2017, 04:51 PM

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QUOTE(Dan430 @ May 15 2017, 09:03 PM)
So i see this as a common problem with MAXIS/HOTLINK They force you to subscribe to their CRT even without you activating it!! and Dialing *131# to unsubscribe is not working as it says you are not subscribed to CRT but still every month they deduct RM3.

This is STUPID!! please FIX this BUG!!  icon_question.gif

I NEED TO CANCEL MY STUPID CRT TOO!  cry.gif
*
Hi,

Please DM us yr full name, mobile number, IC number and last top up amount for further checking.

TQ
Dan430
post May 16 2017, 07:34 PM

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QUOTE(#Hotlink @ May 16 2017, 04:51 PM)
Hi,

Please DM us yr full name, mobile number, IC number and last top up amount for further checking.

TQ
*
it has been solved by maxis fie!! but please don't make people pay for something they did not request! and cancelling is not friendly either! vmad.gif
terry5695
post Jun 5 2017, 12:36 PM

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Just mnp to hotlink and got this kind of stupid charge...
Pls assist me in cancellation
makky
post Jun 8 2017, 12:01 PM

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Joined: Jul 2009


QUOTE(#Hotlink @ Apr 22 2017, 04:22 PM)
Hi

Please PM us your details as per below

Full name:
NRIC:
Number:

TQ
*
Help me ...

This post has been edited by makky: Jun 8 2017, 12:03 PM
faezismail01
post Jun 10 2017, 08:23 PM

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Joined: Jun 2017
Kindly disable my caller ringtone.....
Maxis
post Jun 12 2017, 01:37 PM

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QUOTE(faezismail01 @ Jun 10 2017, 08:23 PM)
Kindly disable my caller ringtone.....
*
Hi faezismail01,

Please PM us your details as per below

Full name:
NRIC:
Number:

Thank You
Find The Way
post Jul 4 2017, 02:21 PM

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Joined: Nov 2004


@Hotlink
Could you pls share with your customers HERE the exact step by step instruction to unsubscribe by using the *131# menu? I explored the CRT menu for a while, there are three items seem relevant but none of them works:
- Delete CRT --> getting response I don't have any CRT
- Delete CRT package --> same response as above
- Change renewal option --> this sub menu only gives option to change subscription renewal from monthly to weekly. There's no option to unsubscribe.

Thank you.
#Hotlink
post Jul 4 2017, 04:07 PM

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Hi all, do PM us your details if unsubscribe options for CRT are not available via *131#.

Any inconvenience is regretted. Regards.
Find The Way
post Jul 5 2017, 09:56 AM

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@Hotlink
PM'd details. Thanks.
#Hotlink
post Jul 5 2017, 03:26 PM

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QUOTE(Find The Way @ Jul 5 2017, 09:56 AM)
@Hotlink
PM'd details. Thanks.
*
-PMed-

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