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Please cancel my Hotlink CRT DIY Package!, Cancel the Caller RingTone (CRT) service
Maxis
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Jun 2 2015, 04:46 PM
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QUOTE(ComicBook @ May 30 2015, 09:18 PM) I received an SMS on package subscription as below: "RM0. CRT DIY Package renewed. Next renewal 02/06/2015 at RM3 (Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com."
I have never subscribed to this package, so please terminate this subscription immediately. Please disable the voice mail also. My mobile number is 017 74xxx25 SIM Card Number 896001141021232964 Please note that I am currently not in Malaysia until Aug 2015. --PMed--
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Maxis
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Jun 4 2015, 03:45 PM
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QUOTE(frantickill @ Jun 3 2015, 06:26 PM) RM0. CRT DIY Package will be renewed on 06/06/2015 at RM3 (Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com.my. Hye, got CRT DIY renewal message as above. I never subscribe it and never ever want to subscribe it. Can you assist me to remove/unsubscribe this service? My hotlink mobile number is 019-786 0823. Thank you. --PMed--
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Maxis
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Jun 7 2015, 05:16 PM
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QUOTE(sandazrin @ Jun 6 2015, 05:50 PM) RM0. CRT DIY Package renewal failed due to insufficient credit. Top up to keep your CRT active. Hi, I got this sms 6 times CRT DIY renewal message as above. I never subscribe it and never ever want to subscribe it. Can you assist me to remove/unsubscribe this service? My hotlink mobile number is xxx-xxxx xxxx. Thank you. - edited - refer https://forum.lowyat.net/topic/3599777 - -PMed-
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Maxis
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Jun 24 2015, 03:43 PM
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QUOTE(dulcow @ Jun 24 2015, 01:08 PM) Hello, My girlfriend and I keep receiving these SMS as well. We NEVER subscribe to this service and both of us keep being charged every month for 3 RM. I tried *131# and I could not find a way of deactivating the option. I worked for 13 years in telephony industry and I have never seen something like that... I can provide both phone numbers by PM. Kind Regards, Guillaume -PMed-
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Maxis
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Aug 7 2015, 04:05 PM
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QUOTE(wulfredz @ Aug 6 2015, 09:59 AM) Dear Maxis/Hotlink Please help to unsubscribe CRT DIY Package for my number, 011-23XXX880, which I never subscribe!!!. This is ridiculous!! I'm asked to unsubscribe something I never subscribe!! Thanks. SMS Received: RM0. CRT DIY Package will be renewed on 18/08/2015 at RM3(Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com.my. I've registered account in the website to unsubscribe and there is no option to delete such subscription!! --PMed--
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Maxis
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Aug 22 2015, 11:04 AM
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QUOTE(peterlss @ Aug 19 2015, 11:36 AM) I also got this annoying message and i can't unsubscribe from *131#. Please help me out here! --PMed--
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Maxis
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Oct 17 2015, 01:14 PM
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QUOTE(ChynSeow @ Oct 16 2015, 10:00 PM) Hi Maxis, please help me to unsubscribe CRT DIY Package too. my number is 012-xxx1689 thanks Hi, Please be advised that we have canceled the CRTY DIY Package for your mobile number given above. TQ **tel. no edited
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Maxis
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Oct 22 2015, 08:37 PM
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QUOTE(AifaaAmir @ Oct 22 2015, 07:23 PM) "RM0. CRT DIY Package renewed. Next renewal 24/10/2015 at RM3 (Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com." I have never subscribed to this package, so please help terminate this subscription immediately. My mobile number is 010 4315743 Hi AifaaAmir, We believe we have responded your PM. Thank you
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Maxis
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Dec 3 2015, 11:22 PM
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QUOTE(lechoo18 @ Dec 3 2015, 11:19 PM) RM0. CRT DIY Package will be renewed on 02/01/2016 at RM3 (Excl. GST). To unsubscribe, dial *131# > Manage CRT or visit www.musicunlimited.com.my. My phone num: 017-6599627 Please unsubscribe for me. TQ. Hi, We have deactivated the service as per your request. TQ
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Maxis
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Dec 10 2015, 11:44 AM
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QUOTE(thepapalicious @ Dec 10 2015, 10:49 AM) Pls cancel my auto crt renewal, I didn't subscribe it all. Its already took RM3 for free without my permissions. My no is 601428xxx58 My sim no is 896001150326309725 Hi thepapalicious, We have cancel the CRT for your mobile num as requested. TQ
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Maxis
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Apr 4 2016, 05:40 PM
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QUOTE(dav668 @ Apr 2 2016, 06:45 PM) hi hotlink, can you please terminate/cancel my DIY CRT Package. it has been deducting my credit balance. my number is 017xxx978. Hi, CRT cancelled. Thank you.
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Maxis
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Apr 4 2016, 05:49 PM
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QUOTE(LindaH @ Apr 4 2016, 12:44 PM) I have received the same message from Hotlink & fee deducted from my balance for the crt diy package which I did not subscribe to or want. Please cancel this subscription , do not renew on 4/5/16 as the message states, & kindly refund the charge already deducted. My number : 0111x89 Thank You Hi LindaH, CRT cancelled.  The charges are valid as there will be SMS before the renewal to inform u on this. Thank you.
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Maxis
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May 2 2016, 03:52 PM
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Hi there,
For any CRT related requests, do PM us your details as per below for further assistance.
1) affected mobile number 2) account owner's full name 3) NRIC
Thank you.
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Maxis
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Jun 15 2016, 05:05 PM
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QUOTE(ghosthell0505 @ Jun 15 2016, 02:43 PM) Hi Hotlink, Please terminate/cancel my DIY CRT Package. it has been deducting my credit balance. My number is 017-8879775 Hi, We have deactivated the service as per your request. Thanks.
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Maxis
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Aug 9 2016, 04:23 PM
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QUOTE(ngmw@yahoo.com @ Jul 24 2016, 06:59 PM) Tried *131# but can't unsubscribe. Please unsubscribe immediately 012-45981## Account No: 2023060409 Hi, we checked that you have no CRT or the mobile number given. Thank you.
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Maxis
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Aug 22 2016, 04:14 PM
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QUOTE(kwasky @ Aug 16 2016, 11:23 AM) Hi Maxis, Please terminate this DIY CRT Package for my number as I've tried using the USSD service and there was no unsubscribe option anywhere. There is not even any directions on the musicunlimited (dot) com site which was suggested in the SMS text. Please PM me for my phone number. Thanks PMed
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Maxis
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Oct 1 2016, 03:46 PM
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QUOTE(mousepower12345 @ Oct 1 2016, 01:32 PM) Hi, can you please delete my CRT package. I received the text today about the 2 month trial. 017 245 4090 Hi mousepower12345, We found that the CRT has been terminated. TQ!
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Maxis
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Oct 3 2016, 04:02 PM
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QUOTE(lh2705 @ Oct 2 2016, 01:20 PM) Hi, I noticed I had a CRT tagged to my phone number without subscribing to any CRT package or anything. I've tried checking using the *100# menu and it says I'm not subscribed to anything. I want to get rid of it, am using a hotlink number. Please PM me. Thanks. -PMed-
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Maxis
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Oct 18 2016, 10:53 PM
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QUOTE(GanzhenYuh @ Oct 18 2016, 05:01 PM) Pls cancel my crt Diy RM0. CRT DIY Package renewed. Next renewal 18/11/2016. Dial *131# or visit www.musicunlimited.com.my to manage or check out the latest song list. Phone Number :0173269xxx Refer to House RulesHi GanzhenYuh, Your CRT had been deactivated. TQ
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Maxis
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Oct 29 2016, 03:11 PM
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QUOTE(tauevo @ Oct 29 2016, 12:17 PM) Pls cancel my crt too.. 017x Hi, we found no CRT for the mobile number given. Kindly PM us your details & we will assist to check further. TQ
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