To modetator, the forumer who lodged complaint to you is the one who used vulgar language "cbai" against me. Please investigate carefully. Thank.

Dr DIY is agreed to refund me which is saying badmouthing a retailer is untrue. The forumer who is abusing reporting system must be punished accordingly.

=========================


Sorry, not sure this forum is suitable for my complaint against Mr. DIY store?

The story is....

I bought a Table mate (UL11/2/3-2-6] from your store at the Giant Building at Batu 9 Cheras on 24 May 2015. I tried to return the product on 25 May 2015 due to bad design issue.

The manager agreed to my refund request with exchange of other goods, but he said he could not refund with cash which is against company policy.

As a consumer, I fully aware that strictly no cash refund within three days in the receipt is against the Malaysia consumer’s protection law. I even compromise to accept cash voucher which I can use it at Mr. DIY later.

The store Manager claimed he has to follow his company’s policy and refused to refund with either cash or cash voucher. In order not to cause unpleasant incident with the manager, I therefore bring this case to Mr. DIY headquarter for a solution.

I as a consumer want Mr. DIY to refund me with cash within seven days. If Mr. DIY fails to do so, I will bring this case to consumer tribunal for a decision. No reply from Mr. DIY wihtin 48 hours meaning Mr. DIY is not agree to refund me with cash and also agree to bring the case to consumer tribunal. I will file a case with consumer tribunal after 48 hours of this notice is served to you.

I will publish this case as an open case in my blog and Low Yat forum for public members to know that your company policy of strictly no refund with cash is against the Malaysia law.

Regards, nkk Cheras KL

Cc: An email with above content is also sent to Mr. DIY via webform at http://www.mrdiy2u.com/?page_id=102



This post has been edited by Fearless: May 26 2015, 12:50 PM

Biar kami rugi

Janji anda puas hati

TS u salah la
u bought wrong u own fault not their fault

n

the resit prove everything

u case are win go court now !!!
LEL

This post has been edited by meistsh_musical: May 25 2015, 09:28 PM

mind elaborate design issue?

ts tak tau baca?

what is your problem with the product?

The table is not working with slanting table top.

Do you buy sengit punya meja?

u buy wrong and u want refund ? what kind of sh1t is dis ?

u can exchange the new one also same?

bad design is not a defect
what the fck you want to refund?
you buy mean you accepted the item

edit: also the receipt itself stated no cash refund, TS dont read terms and condition before buy?

This post has been edited by nazrul90: May 25 2015, 09:32 PM

wat if they no cash voucher.


u wan them hire super designer instant print 1 for u?

thread backfire.

Your never get the table top in flat position. The store manager agreed with me the design is flawed and willing to refund with other goods which I disagree,

Lelel rm35 open case..trolol

This post has been edited by phantom_zero: May 25 2015, 09:33 PM

all the hassle for RM35 worth of a table?

just sleep on it

waste time n $$ go take this case to consumer tribunal for RM35

just give it to other people if u dont want it

exchange with other goods is ok

if cash refund, they'll be many cheaters try to get refund after using the item

sengit?
change new 1

top kek reply

confirm got rage issue this fella.

Is the table mate thing this?