Public Bank Maluri

open your own bank la ...

Bro for PBE bank, their call center/over the phone service is the worst in Malaysia even though their face to face service is the best.

y advise is, if got any dealing at pbe bank, better go straight to branch deal face to face, service sure cekap 1...

But phone they memang max fail bro.

ahaha my HRP also there..

tried calling this number?

03 9281 4919

centralised maybe engaged too.

My last loan from them. Communicate by email is much easier. Request release letter also by email is easier. 2nd day will response, 3rd day got release letter by email.

This post has been edited by smaelz83: Apr 16 2015, 10:05 AM

too many scammers over the phone, better to go branch settle

Yeah, better go to the branch. Better deals anyway, bring documents and stuff.

i want to setlle my current car loan actually. need to know exactly how much more my debt to bank

True, have the same issue. but can easily settle when meet them face to face.

few times i call in no problem

dunno lerr, last time i called their call center about some funds recall issue, it gave me quite a headache + my branch in sunway lagi lah...call their phone...90% of the time no one answer punya...but face to face damn efficient la.

I've also been trying for half a day, but HP centre in PB Setapak.
PB has a toll free centralised number too, but that was forever engaged as well.

crazy betul, i never heard hotline enggaged

most of the time wait in line

I think he means wait in line la...coz PB hotline always ask you to wait in line 1...summore wait damn long.

Personally i think their call center is understaffed, since PB is known to cut back their operational cost on non branch services.

Heck, just look at the amount of atm machines available also you can see d.

1-800-22-7777 right?

enggaged.

tuuut tuut tuuut

Email to them is much easier bro. If you call, they can only give you loan balance not full settlement amount. I do this recently.

Taman Maluri HP email is this: tmihpc@publicbank.com.my

You state your, Full Name, HP Bank Branch, Loan Account No, and Car Plate Number.

thanks a lot bro

I'll email them shortly

The problem is PBB's IT investment which is among the lowest in the industry.
So their IT infrastructure suffers, and staff need to adjust. That is why their IT services like the call centre are a little behind while their staff service is among the best.

Still better than RHB, RHB is shit

join public bank red carpet

Oh, don't forget to attached letter RE: REQUEST FOR REDEMPTION LETTER

State the date that you wanna full settle, with the details as I mentioned.

thanks you.

so the settlement amount is amount after settlement rebate right?

Yes. Last time when I ask Call Center, they say I have 7.5 loan balance. When I get feedback from email, they say I have 6.5k for full settlement.

Maluri is the most busy branch in KL..especially their hire purchase