Why bank don't have centralised call center?, Hire Purchase Dep line asyik enggage je
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 Apr 16 2015, 10:22 AM
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2,940 posts Joined: Jan 2010 
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QUOTE(maxizanc @ Apr 16 2015, 09:58 AM) Public Bank Maluri I've also been trying for half a day, but HP centre in PB Setapak.  PB has a toll free centralised number too, but that was forever engaged as well. |
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Apr 16 2015, 10:31 AM
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#2
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QUOTE(scorptim @ Apr 16 2015, 10:27 AM) I think he means wait in line la...coz PB hotline always ask you to wait in line 1...summore wait damn long. The problem is PBB's IT investment which is among the lowest in the industry. Personally i think their call center is understaffed, since PB is known to cut back their operational cost on non branch services. Heck, just look at the amount of atm machines available also you can see d. So their IT infrastructure suffers, and staff need to adjust. That is why their IT services like the call centre are a little behind while their staff service is among the best. |
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