QUOTE(kc6012 @ Mar 27 2015, 05:54 PM)
Today went mac city. Now I just know they're so professional.
Previously on phone call, I told them mine is Singapore set, from Singapore Apple Online Store, they say can claim. Today I went there, they say mine is from Singapore Apple online store but is ship to SINGAPORE ADDRESS, so can't claim. Must be from Singapore Apple online store, and send to MALAYSIA address only can claim. Their answer so funny, bought from Singapore Apple online store and can send to Malaysia address.
So they reject my claim. Now I've to send to Singapore relative and ask her help me claim. I heard Singapore warranty claim very fast, send it, they check, if faulty on the spot change new unit, unlike here need at least TWO WEEKS
Simple reason. In Singapore, u bring to Apple Singapore, they check, and replace.
In Malaysia, you bring to Apple authorized service centre, they check, then take it and send it to singapore by end of the week. Then Singapore received it early next week, verify and replace then send back to Malaysia service centre. Once reached, they call and you go collect.
I think the time frame is about 2 weeks?
QUOTE(lisahasan @ Mar 27 2015, 06:42 PM)
Meaning that, they only serve singapore set with malaysia resident address lor
If singapore set with singapore address, claim at ur place la
They will do the favour for us but only for malaysia resident
Referring to scenarion given above
Anyone who buy from apple online store Malaysia will received their phone from Apple singapore. Thus it's also a Singapore set. When you tell the service centre it's a Singapore set, they might assume you received your set from Apple singapore, since a lot of Malaysia purchased their phone from Apple online store Malaysia.
As mentioned previously, iPhone do not have international warranty. I have been asking Apple service centre the same question again n again and they told me the same answer..