Try dial 603xxxxx or 003xxxxx

yesterday maxis come to fix my slow connection.
they change my BTU from first gen Unifi BTU to latest white colour BTU Unifi.
yet speed still slow. end up they change my router..
not sure is lucky or what, as the technician short or home router, they change SME router for me.
the SME router is the Arminia router but upgraded version.
i feel it very very stable as compare to previous consumer arminia or tp link router.
no disconnection or speed drop after 24 hours usage.
yet stably support multiple device where i hv around 14 device connected at any point of time.
it constantly hitting 100mbps as well. 

What is c5v latest firmware version now? I just update my router and will try and see can solve wifi disconnect issue or not.

by the way, how to upgrade latest firmware? what is the Firmware File Path?

My latest firmware is

Firmware Version:v1.0_181217

Hardware Version:Archer C5v v1 00000000

I'm still on testing and monitor hope can really fix the wifi bugs.

Archer C5v not able to update the firmware ourself? must ask tech to come to update? their appointment is hilarious which take days to come.

im having this wifi disconnection issue, initially i thought it was the internet but when i read this forum they all having the same disconnection issue, any recommended replacement router？

My latest firmware is

Firmware Version:v1.0_181217

Hardware Version:Archer C5v v1 00000000

I'm still on testing and monitor hope can really fix the wifi bugs.

I'm running V1.0_181024 too, wifi like sh*t 

I used to have these Technicolor router that I tot it was bad until now... 

For 100mbps, Maxis will provide a new router foc. You can keep the existing router as back up. Never let the installer take away the existing router on the pretext of new router exchange.

Ok, I only received an email on 100mbps, so if I don;t reply meaning they will auto upgrade and will come over to change the router right?

Thanks.

Yea, that's the plan. I didnt register interest, really not keen to tie up with 2 years contract. Hopefully they will come and upgrade my router soon..

Hi,

I wrote email to China HQ TPLink and complaint for my router wifi issue,and local TPLink staff contact me and upgrade for me remotely.
but after upgrade to this 181217 firmware still not fix my problem yet,maybe wait for next version again.
My problem is c5v router use wds connection with my repeater only can work up to 12 hours or less,after that can't assign any ip to my repeater,and must daily reboot c5v to solve kind of probelm.

Technicolor router is working very well before change to this c5v.
https://pictr.com/image/0cHVeQ

Wifi sometime will disconnect too , local tplink staff upgrade for me remotely,I don't have the firmware file or you know anyway can dump out?

not sure maxis didn't invest in hire the ppl to write their own router firmware or they hire some rubbish engineer 

I don't think maxis will fix the problem.

My wireless network HP printer was not detected by my pc, tablet and phones even though the printer is connected to the same network.Do you reckon ipv6 is the cause ? printer was working fine with the previous Technicolor router.

I can't believe I'm saying this, but 4 months after switching from unifi to maxis (100Mbps) I'm regretting and counting down the months before the contract is over so I can switch back to unifi (20 months to go - yikes!)

First problem is intermittent connection on my PC (with LAN cable) when I'm having a lengthy teleconference (over an hour) or downloading a huge file (above 300MB) from file hosting websites. This is especially true during the nights when I suppose it is peak hours.

Second one, to echo cherriedpie, my mobile devices on the 5Ghz channels also keep getting disconnected or worse, at times, the devices can't pick up the 5Ghz channel even though I could be just in the next room, a mere 5 meters away from the C5v router. It's annoying. Has anyone here changed the router to your own and have better connection? I'm wondering if that is the cause...

Sigh, if only unifi had launched their 100Mbps plan for RM129 earlier...

Maxis has called shortly after the report was lodged thru MCMC.  THey have arranged a tech to come over tomorrow morning.. I wonder what will he do..... 

My simple report via MCMC :

ID Aduan: 9999-9999-0999999-XXX
Pemberi Perkhidmatan: MAXIS
Kategori Aduan: Network
Sub-kategori: Internet Connection/speed
Huraian Aduan: Connection by the Maxis wireless router (TPlink) is terrible .. The wireless 5G connection keeps on lagging (connect and disconnect) using youtube,download big files, browsing FB with video, my mobile phone has to disconnect and connect in the house every few hours.

I am near to give up on this maxishit fiber already.. Currently I am on the Astro IPTV bundle (30mbps).

Routers I have:
Thompson
TM TPLink AC1200 v1 with latest firmware

Problem:
1. Keep disconnect and reconnect recently (on the modem level, the Auth and Link light went off)
2. Thompson router connection speed drop and die (package burst issue, I read in some thread about it)
3. TPLink seems to also have sudden death and infinite caching of my browsed website (cannot refresh even if i flushed dns), only works when I go onto mobile 4g network (so it is either the router or maxis).
4. Cannot use secured FTP to connect to other FTP servers, confirmed Maxis issue, no problem on mobile 4g or unifi.

The above really driving me crazy since I do freelance IT work and requires stable internet.

I need some opinion of which solution I should take, very on the budget so as cheap as possible.

Solution:
A. Replace it with a Tenda AC18 (seems recommended by most here, cheap oso, 278 on lazada)
B. Upgrade the plan to 100mbps, get new router from Maxis (but dunno what router, Astro support couldn't tell me)
C. Try fixing the TPLink router, then I need help on this, tried like everything to make it work but seems more worst than the Thompson router.
D. F*** it and move back to TM. But my astro would go back to satellite receiver.
E. Complain to MCMC about how sux the service is provided.

Is anyone facing the same issue as I am?