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 The Official Maxis FTTH Thread | v5, Maxis Home Fibre Internet, from RM89

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blibala
post Nov 14 2023, 01:33 PM

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This post has been edited by blibala: Nov 14 2023, 01:35 PM
blibala
post Nov 18 2023, 02:18 AM

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QUOTE(Altrius @ Nov 17 2023, 11:18 PM)
anyone received the free fibre upgrade yet?
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Only received few sms telling they are upgrading in 24th...sorry for inconvenience..
blibala
post Nov 23 2023, 09:13 AM

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Wow.. Mine also upgraded.. Need to restart modem before it shows upgraded speed
blibala
post Nov 23 2023, 09:22 AM

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QUOTE(gahkin @ Nov 23 2023, 09:14 AM)
Taken how long to get upgrade?
what your package?
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Submitted 21/11 2pm and noticed that it was upgraded yesterday arounf 9pm. 100-300mbps
blibala
post Nov 24 2023, 09:34 AM

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QUOTE(wong_86 @ Nov 24 2023, 09:10 AM)
not old, Nokia ONU able support 1Gbps, last year subcribe from Unifi to Maxis, technician also change old ONU to current Nokia ONU.

this is my theory, Maxis system somehow detect using non maxis router or under TM infra, they refuse to upgrade , force you to 24 months contract  icon_idea.gif  rclxs0.gif
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I am using own router and no issue to get speed upgraded. No need change to stock router. probably ONU doesnt support the speed
blibala
post Nov 28 2023, 04:59 PM

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Anyone received call from 03-28597230?
blibala
post Dec 11 2023, 11:27 AM

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QUOTE(Jack&Guild @ Dec 11 2023, 11:06 AM)
understood  thumbup.gif

good that bill amount remain unchanged and contract period not affected.

How good if we were given option to stay on the same speed with cheaper fees..300mbps or 100mbps doesn't make any difference for me.
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That is how telco force and tie u for another 24m contract if u choose to remain same speed and lower price
blibala
post Dec 20 2023, 02:48 PM

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QUOTE(YoungMan @ Dec 19 2023, 09:42 PM)
Do you get 30mbps or below 30mbps on speedtest? I think if you are still paying 89 for 30mbps then not really worth it... Should try to nego for 100mbps.
Definitely the capping is done in OLT and not modem. I started to use Unifi since it is available in my area in 2017, upgrading from Streamyx. Speed test constantly above 100mbps. In 2021 I switch to Digi fibre, the capping is done at 99mbps.
Then recently switch to Maxis fibre, can only get 93-95mbps. When I made the switch to Digi 2 years ago, I was told that in my housing lorong I am the only one using other provider.
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Before FSU - my 100mbps on maxis only can have max speed of 90-92mbps. I thought it is bcoz of TM ONU therefore cant reach max 100mbps.

After FSU now to 300mbps - speed is capped at 280-285mbps. never exceed beyond that. so i can confirm there is capping imposed, not modem issue.

I dont play game therefore unifi and maxis is fine for me. Problem with maxis after CGNAT (not sure if it is caused by CGNAT) is slow speed at night when surfing and youtube watching is not smooth. Day time is ok. But i m only at home at night.
blibala
post Dec 28 2023, 09:21 PM

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Recently service down. Took a week to fix.. Neighbor using unifi 2nd days came and fixed. Given dongle but useless for me. My area 4g line is very bad.

The technical support is really bad. One week no internet and kids are damn boring especially during this school holiday

blibala
post Jan 15 2024, 07:07 PM

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Agent told me those 6 month promo for transfers gonna end soon as telco want to end the price war.
blibala
post Mar 17 2024, 08:19 PM

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Today called in to maxxisto ask if any promo for existing customer with expired contract.. The answer is no and ask me to apply for termination so that they can counter offer... What sop is that...

This post has been edited by blibala: Mar 17 2024, 08:19 PM
blibala
post Mar 22 2024, 10:47 AM

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QUOTE(gkweng @ Mar 22 2024, 10:42 AM)
Based on my own case, the transfer request is not necessary. As long as your account is no longer in contract, just reach out to Maxis CS, ask them to inform the Retention team to call you, and request a renewal offer.
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i tried this method and didnt work that way last week. CS insisted i have to submit request for termination if no transfer ID then only can file report to retention team. At the end i have to get trasnfer ID from other telco

This post has been edited by blibala: Mar 22 2024, 10:47 AM
blibala
post Apr 20 2024, 02:01 PM

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QUOTE(theozis @ Apr 20 2024, 01:34 PM)
my current maxis home fibre contract 100 Mbps @ RM 129 just finished.
any good recommendation to get free few month payment plus speed upgrade ?
thanks.
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U can get 8m free from cs... Nego kawkaw
blibala
post Apr 26 2024, 10:45 AM

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QUOTE(Quanta @ Apr 26 2024, 07:29 AM)
internet is down currently. damn TM contractor broken the connector at the greenbox after fixing my neighbour's issue. ETA to get this fix is 1 week as per maxis maxpert advise.

currently waiting for Maxis' dongle from maxpert. really sad case being downplayed by TM.
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Similar case. Neighbor subscribe unxfi got issue then technician solved them. Neighbor subscribe maxxis pulak tiba2 service down.

This post has been edited by blibala: Apr 26 2024, 10:46 AM
blibala
post Jul 10 2024, 08:42 PM

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QUOTE(Created On 21/1/2021 @ Jul 10 2024, 05:43 PM)
It did not work for me. I requested to change my plan to the RM89 one, they insisted it is only for new customer.

I told them I will switch to Unifi, and they told me to terminate it at the nearest Maxis center.  tongue.gif
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Once agreement or contract signed, have to follow the terms lo..
blibala
post Jul 25 2024, 08:54 PM

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QUOTE(fruitie @ Jul 25 2024, 07:45 PM)
Maxis suddenly removed my rebate on the 4th month when I'm supposed to get free 8 months. laugh.gif So, I made a call and they already opened a report for me. Someone from the loyalty team will call me back within 24H.

Not sure how this error can happen. According to the CS, she could see my account has been tagged with free 6+2. sweat.gif
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received my bill yesterday and notice that special rebate is gone....mine still within 8m free period. gonna call maxis tomorrow.
blibala
post Jul 26 2024, 09:00 PM

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QUOTE(fruitie @ Jul 26 2024, 12:13 PM)
Update for my case, the loyalty team called and acknowledged something wrong with their system. They will investigate who made the changes in the system. As a token of appreciation, they will add in free 6 months or equivalent to 180 days effective today. So I get around free 10 months now. But I still have to pay for the error. Luckily it was offset with my previous months’ SST so I don’t need to pay yet.
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Youra is whole free package gone or just monthly rebate?
blibala
post Sep 9 2024, 09:57 PM

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can anyone access mytnb website on maxis broadband? mine failed to load but using 4g to access mytnb is fine
blibala
post Sep 9 2024, 10:43 PM

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QUOTE(Oltromen Ripot @ Sep 9 2024, 10:14 PM)
do command line

ping the name of those websites
ping tnb.com.my

what ip did you get? 😗

user posted image
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Request timeout for icmp_seq 0,1,2,3,4...........
blibala
post Sep 26 2024, 09:25 PM

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QUOTE(Created On 21/1/2021 @ Sep 26 2024, 09:12 AM)
user posted image

Maxis finally offers 100Mbps for RM89, but the catch is your contract renew for 24-month.
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Port out to get 6 months free counter offer if ur contract already expired

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