Hi, Just my personal sharing, i subscribed Maxis Fiber Home, last Oct18 when they started introduce the cheaper subscription compare to Unifi. However after used for one month+, the fiber was cut off, called and make complain to Maxis HL at 16Nov18, they came by 30Nov18, after check say is due to TM backhaul broken and need to wait for next appointment together with TM Tech, since then i follow up with Maxis every 1-2 days thru their HL, Tweeter, Chat, so then next appointment at 07Dec18, then they come again but diff. Maxis person but without TM Tech, then waited whole day, the Maxis Tech return and said will have make next appointment again due to TM Tech EL, since then i followed again HL, Tweeter, Chat, but no date given for next appointment, given reason like our Level 2 tgh check la, escalated to TM tggu reply. I told them i had make complaint to MCMC and still not reply from them till 22Dec18, someone from Maxis HL call me said appointment is 08Jan19, so totally my internet is down for almost 1.5 months.
My next door neighbor is using Unifi, his internet just down 2 weeks ago and TM already come to attend the fault within 3 days after complaint, the same issue like min, during TM repairing the fiber i ask along when will my be repair after 1.5 months waited, TM ppl said they didn't received the order from Maxis so they can't do it. Finally 3rd appointment 07Jan19 Maxis and TM Tech come, they check and confirm is backhaul fiber broken (off coz la, same issue with my next door), luckily this time, TM come next day repaired and all back to normal.
After you all read my experience shared, my 2 cents is
1. Check you area who is the fiber backhaul provider, most area is under Unifi for resident, some condo got few and some area like Puchong Wawasan is under Maxis
2. Go subscribe with the backhaul provider even their package maybe more expensive then other, becoz if is internet down you need fast to attend problem
3. Area backhaul not provide by Maxis, e.g. is unifi, the ONU/T is provide by TM, Maxis only take care the router, otherwise is all repair by TM
4. How to know backhaul is by whom, can check thru their website, if both Unifi and Maxis exist then is Unifi, if only Maxis then is Maxis. In M'sia usually TM Unifi is the one will laid the backhaul fiber first compare to other, but now a day like in JB, Time Fiber also expending at unifi area
For Unifi Fiber
https://unifi.com.my/unifi-en/ijoin/check-coverage.page.
For Maxis Fiber
https://www.maxis.com.my/en/personal/intern...r-coverage.htmlFor Time Fiber
https://www.time.com.my/personal/broadband/fibre-broadbandHope it helps all FYI
Facing this too 3yrs ago n maxis gave me broadband modem + 2 simkad with data pakej