Received a call today to set appointment for router upgrade, asked them about the free dect phone mentioned in their faq (screenshot taken on 21 aug, refer quoted pic), Maxis deny it and said no free phone offered for existing cust and as I check the latest faq, indeed they have altered the terms.

Cust serv ask me to use old ones, i told them their old phones are not working properly. Maxis told me to either repurchase from them or use/buy own phone elsewhere. sigh. maxis...maxis.

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First day when they open the pre-registration form, but then I read some cases here where those who registered later received calls earlier than me, so i submitted again thinking that they didn't capture my first registration form on day one, the resubmission  was like a week ago, and today I received the call.

I did ask the cs rep how do they select to call custs, is it first come basis or random based on area. She said first come first served basis. But again, the stories reported here says otherwise...

grandmother story from maxis...

The CS keep saying they will start the calling from 13 sept onwards in batches. I told them they already start calling like weeks ago. Wait for call is the only way. Don't know need wait until when especially it's not first in first out in the queue.

Gonna complain big time for causing me to pay extra starting tomorrow since the won't convert it automatically which I think is stupid. So long an existing customer register their interest, do the auto conversion by default. I'm ok to wait for call to upgrade to 100mbps but charge us RM89 instead of RM139 starting tomorrow

Yo YO YOOOO, tomorrow is the day!

Automatic upgrade from 10mb to 30mb at cheaper rate.

i checked with those so called maxpert technician, they mentioned those upgrade to 30mpbs router remains. mine is techicolour

haha, if can get better router, no harm. Most important if the speed will get auto upgrade tomorrow, if no, time to blast their live chat

i checked with those so called maxpert technician, they mentioned those upgrade to 30mpbs router remains. mine is techicolour

Tomorrow just walk-in to Maxis Centre to apply for upgrade. That sure have someone call you later for any equipment upgrade. No point to wait for them to call you, as you have to wait even longer for the installer to call you back for installation date.
You may pay the extra for another 1 or 2 days than paying for week or even weeks.

Why so much hatred and vengeance. Be patient and chill down a bit la.

i am also upgrading to 30M and they told me will get the tp link.

who u so salty bro

Take a chill bill bro. I’ve seen you pissed for days..

Maxis just called me around 8pm. My router change set at 4/10. So I have no comment about it. I'm still in contract anyway 😅 Just now I forgot to ask him whether the speed will be upgraded 1st within 1 week time or after the router changed 1st. 🤔

No, not that. Pussy as in pussy-cat. I mean are you a puppy or a cat? With reference to the previous post.

Sorry, my fault for presuming the best of you. 3

What i understand from danieltay is that nothing has been promised to him yet, no definite date when the new plan would take effect is made known to him. What he needs is a confirmation or approval of request/application to make the switch towards new plan. Else, he would still stuck to the old plan until for as long as maxis take to approve and confirm his plan change request
I think for the new plan take to effect, just confirmation from maxis side is required. Router change is optional, your plan will still take effect even though router install later than your new plan activation date. New plan also take effect even though no router change, as long as maxis receive and approve application then make the CONFIRMATION call with customer. The earlier the call is received, the earlier the new plan take effect, prevailing the old plan, otherwise still stuck with old monthly rate. Thats why the call is so important.

Update :
just changed my new router, I tot he will upgrade the speed as well and do speed test. The guy said his job only change router. So i need to call maxis for the upgrade to 100Mbps.

After he left, I call maxis and wait for 10 mins and finally call answered, the answer is : due to your current condo is only support up to 30Mbps, no point to upgrade, and they advise me to maintain the 30Mbps plan with RM89.00. They will update the price in the system later. I said really no way to upgrade to 100Mbps? He said in the system they already know that my condo is only support up to 30Mbps. So I give up and maintain the 30Mbps speed at RM89.00.

So for those who live in old condo, apartment running on copper fibre, they can't do anything, even I test the VDSL2 signal thru the modem that day, suppose can support 90Mbps.
You may try your luck. mmm....at least we get new router and renew 24 months contract.

*My xiaomi Yi home wifi cam not able to connect thru new router and reset and configure, not sure why. (solved after try n try)

11-13ms, try restart?

*posted this in another thread but theres more traffic here

dear all,

i subscribed to the the new maxis fibernation back in september and facing page loading issue. sometimes it does not load at all and gave timeout.
watching youtube gave me lower resolution and when i set to higher resolution, it started to buffer.
Does maxis throttle all downloads and streaming? oing quite high also.
im using their provided TP-link AC1200.

is there any setting that i need to configure.
Please advise.

thank you greatly in advance.

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