QUOTE(oceanzone @ Jul 16 2015, 11:36 AM)
Upgrade from 20 to 50 MB at TM point yesterday and this morning Speedtest still show download speed still at 20MB but upload has been cap to 10MB
Called TM CS and he confirm upgrade and tell me to restart equipment again and test
Test and same result ...getting impatient
Happened to me before. Upgraded from VIP 5 VIP 10.
Download speed didn't change but upload speed upgraded. Also asked me to restart this and that.
I told them, nothing has changed and wanna file a case.
Then, within two days, the technician came and fixed it outside of my house. Straight upgraded to the supposedly speed.
I also asked for waiver for the days I didn't enjoy my VIP 10 speed. Got waived in the next statement.