Aiyoyo...I just trade in my car to 2nd dealer and we did the owner transfer via MYEG.

and then I want to transfer the NCD from previous car to new car. Here comes the problem, sales man said" just need to call the insurance to cancel the insurance and get a letter from them."

after that went to call Etiqa (insurance company that with my sold car). And they said need me to cancel roadtax and bring the document to their office.

and then, I check back with my salesman, he said when doing ownership transfer via MYEG that time road tax auto cancel already.

and call back to Etiqa again, they check in system says my road tax still active.

So I try to call MYEG is anything can prove roadtax is cancel, myeg says ask them check system can see already.

Everyone pushing the ball!

Aiyoyo, I have to go Etiqa office to really ask them How should I cancel my insurance! damn trouble some.

This post has been edited by SR20: Jan 6 2015, 06:36 PM

Me canceled my insurance dunt need to cancel the roadtax...roadtax new owner still can use...why u need to cancel roadtax?

I dont know, as told by Etiqa I have to cancel road tax first, and hear friend of 1 says it is a new policy

Usually, if you trade in your car then you have to cancel the road tax.
If you still using the car, you can just withdraw.

I did the owner trasnfer ship with car dealer via MYEG, and in MYEG website they wrote this:

22. What will happen once the online Ownership Transfer is successful?
The current vehicle's road tax will be cancelled automatically on JPJ's records (the road tax sticker is no longer valid although it still displays a date which is still not expired).

It says auto cancel already, i still wonder should I still need to go jpj cancel road tax?

To be really certain, you should go to jpj and speak to an officer.

This new MYEG system they're using are really causing a hassle sometimes.

yea...Etiqa quite troublesome

i sold my car and need to transfer NCB to new car..

i told their staff that my road was hold by JPJ. lucky everything work well.Got my letter to transfer the NCB

right before me , I overheard one customer got the problem ...need to cancel roadtax first.

Aiyoyo, if I need to go Jpj I need to get back the road tax sticker from my old car which currently locate at the dealer shop at klang =__= . So tomorrow I gonna try go to KL etiqa have a face to face check first, hopefully can go smooth.

You need to get a document print out from the JPJ saying that your roadtax has been cancelled then proceed to Etiqa..

To share:
Sold my Savvy last year.

1) Went to JPJ with buyer. Transfer ownership and JPJ chop "Di Batalkan" on my car registration card. (New car registration card for new owner)
2) Give a copy of my cancelled car registration card to current Insurance company. Kaw-tim. They refund extra premium and transfer NCB.

The roadtax wasn't an issue...i think it was cancelled during the ownership transfer then.
(or chop on registration card considered roadtax cancelled liao)

This post has been edited by Matrix: Jan 7 2015, 12:13 PM

I did the same thing as TS last month, i went to Allianz to cancel the insurance then send my car to dealer and done the myeg on the spot. But didn't mention about the roadtax

Hi Everyone, Just personally went to Etiqa building nearby Masjid Jamik LRT, I only bring the ori insurance policy. And the officer there check on JPJ system, make sure the road tax is dead. And then chop sign, issue me the letter.

I dont know why on the phone that person of Etiqa was so troublesome to me.

So here's my experience of Canceling insurance (Etiqa): have to bring insurance policy to their office to sign & cancel. And also make sure the road tax is cancelled from jpj record.

Thx everyone!

This post has been edited by SR20: Jan 8 2015, 04:42 PM

Useless insurance company. Will include in my blacklist along with Kurnia.

Not sure about transferring / cancelling Etiqa insurance.. but I met with an accident the other day and did some Q&A session with their customer service over the phone..

They helped me a lot to explain procedure and also helped me when the panel workshop tried to make me pay extra for damages (meaning trying to cheat la).

Can also view status of claim / repair progress when car accident on their website. Not sure about other insurance but I think Etiqa is ok lah.

Sedang menghadapi masalah yang sama sekarang.. Kepala pun pening sudah

Chill
Etiqa used to scam me

Car written off because expensive to fix, so total lost
Few months later, workshop called me, my car was fixed and ready to be collected.. what the heck!?

I went to their HQ in Bangsar , did a double NCD transaction , withdraw one and replace with another already withdrawn 2 years ago .

No issues

if buy new car the first thing I would ask sa to find a runner settle all this, only rm30

I was told by my car dealer that cancelling Etiqa car insurance is really troublesome. I did some checking online and ended up on this thread. I then contacted Etiqa via their hotline and sure enough customer service insisted that a road tax cancellation notice from JPJ is required for car insurance cancellation. I asked why Etiqa deems this necessary since everything is online and road tax is cancelled automatically upon transfer of car ownership. I was told that this is a policy to prevent fraud.

I then decided to show up at the closest Etiqa branch the next day to try my luck. Before that I had verified at http://www.jpj.gov.my/web/main-site/semaka...ikh-luput-lesen that I am no longer the owner of my old car and under the particulars of the new owner (the 2nd hand car dealer), it shows that the road tax has be cancelled at an earlier date.

When I got to the Etiqa branch, I told the officer I wanted to cancel my car insurance. All she asked from me was my car number. She then went to the same site above and verified that the road tax has been cancelled. With that info, she then proceeded to cancel my car insurance. I asked her about the need to show notice from JPJ. She said even if I did bring a printed notice, she still would have to check online.

I informed her that Etiqa's hotline has outdated information. If I had not decided to try my luck, I would have wasted a lot of time getting that JPJ notice.

So if anyone happens to be reading this because they heard about Etiqa's troublesome requirements, rest assured the info is outdated. You can check using the site linked above to confirm that the road tax has been cancelled before heading over to Etiqa.

why roadtax need to cancel for insurance cancellations ? when i transfer my car. i told them straight in the face, that car no longer under my NAME, roadtax cancel or not is not their problem .......

btw ertica still owe me my NCB paper after 2month.

What NCB paper? It's all done online. Anybody want to check your NCB can do it online.

u are ?

It's already 2018 and you are still waiting for NCB paper? Just google how to check your NCB online or wait till the cows come home.

yah australia GOV allow malaysia online check ... hahhahaha

Old thread, but it seems I'm having the same problem too. Haha. Okay, was advised by SA to pay full for the new car first and after the NCD settled, transfer it to the new insurance.