Not sure about transferring / cancelling Etiqa insurance.. but I met with an accident the other day and did some Q&A session with their customer service over the phone..

They helped me a lot to explain procedure and also helped me when the panel workshop tried to make me pay extra for damages (meaning trying to cheat la).

Can also view status of claim / repair progress when car accident on their website. Not sure about other insurance but I think Etiqa is ok lah.