I was told by my car dealer that cancelling Etiqa car insurance is really troublesome. I did some checking online and ended up on this thread. I then contacted Etiqa via their hotline and sure enough customer service insisted that a road tax cancellation notice from JPJ is required for car insurance cancellation. I asked why Etiqa deems this necessary since everything is online and road tax is cancelled automatically upon transfer of car ownership. I was told that this is a policy to prevent fraud.

I then decided to show up at the closest Etiqa branch the next day to try my luck. Before that I had verified at http://www.jpj.gov.my/web/main-site/semaka...ikh-luput-lesen that I am no longer the owner of my old car and under the particulars of the new owner (the 2nd hand car dealer), it shows that the road tax has be cancelled at an earlier date.

When I got to the Etiqa branch, I told the officer I wanted to cancel my car insurance. All she asked from me was my car number. She then went to the same site above and verified that the road tax has been cancelled. With that info, she then proceeded to cancel my car insurance. I asked her about the need to show notice from JPJ. She said even if I did bring a printed notice, she still would have to check online.

I informed her that Etiqa's hotline has outdated information. If I had not decided to try my luck, I would have wasted a lot of time getting that JPJ notice.

So if anyone happens to be reading this because they heard about Etiqa's troublesome requirements, rest assured the info is outdated. You can check using the site linked above to confirm that the road tax has been cancelled before heading over to Etiqa.