after putting in complaint thru email yesterday morning, someone called me at night 9+, claiming to be from HSBC.
explained the whole scenario to her, she then said want to verify me, started asking those questions such as my ic number etc. I answered 2 and felt weird, ask how many questions are there, she said need to answer 6-7 questions.
I was angry and told her, instead of reporting a fraud case, I am going through another potential fraud now because they called me, and I do not know who she is. She told me this is the only way to proceed else I will have to call their CS hotline (it is 9+ and over their working hours)
after raising more questions to her, she ask me to go to their branches to lodge a fraud complaint. I was like WTF. wasted all my time

If I need to go to the bank, I intend to make a scene and cut both my credit card in front of their teller and close the account. fortunately I do not have any owing to HSBC.

What an experience with a MNC (overseas) bank, which was really suprising to me, all this while I thought this banks offer much better service compared to local banks, and I was wrong.

lousy card, myr5 dispute (unauthorised transaction) till now 2 months + still not yet refund to me.

better cancel the card.