omg.. MODERN BEAUTY UPTOWN!
i shouldn't go with my good friend yesterday to this AWFUL PLACE. My friend was telling me it's so good and everything, but when we reach the place she suddenly tell me "don't let them murder u, don't buy anything ok? just firmly say no" i was like? probably just like all beauty saloons they will try sell yea? ok i will say no? sounds like small matter.
HELL there is where it all begins.
I only had a rm38 first trial Aqua DNA facial, in which I DID NOT ENJOY AT ALL. The Beautician kept talking n talking, mostly just on trying to get me to upgrade my normal mask to the double mask (cost rm60 additional). She persistently talked about it even after i said no. 1/2 way through my facial, she was ALREADY PUSHING ME TO BUY THEIR PACKAGE! I thought the selling comes after the treatments! but in this place, it comes during or starting of your treatment!
I dread to know what will happen AFTER my facial which was even worst. I look at the tea and the mini consultant room like a JAIL. This beautician kept pushing her packages to me even after i said I don't find their facial suitable for me (itching and tight). The brand they use is BE (i never heard of it b4 until today) from australia. Their company is HK based and they have a lot branches here n there. I asked how long Msia was set up n how many branches? About 3 years and 3 branches.
When she couldn't sell me her facial (after much talking n pushing) she tried to push her massage packages which costs a bomb for a place like this. Frankly speaking I don't find their facial fantastic. It was just average and their place in Uptown was small, cramp and the environment felt like a old and from the 70's or something. I can find similar places exactly like this who just charge rm40 for a 1 1/2 hour massage or full package with facial at rm70-80. This place is trying to sell me their packages for
1. facial rm2k (10 times only)
- sign up TODAY ONLY 5 times free (what whole load of bullshit sales)
2. massage 45mins rm1.6k (10 times only)
-with scrub 20mins and bath tub 20mins (totaling 1 hour 25mins)
sign up today only get 2 additional free.
For the services and the enviroment in uptown, i feel this package is not worth it at all. More over she LIED to me just bcoz of trying to achieve sales. I know pretty well how beauty consultants try to sell their stuffs, but tellin me i could only buy it today, and that i can't try the 1st trial massage bcoz today is my only day to try it is BULLSHIT.
anyway... cutting the whole story short, I really can't take it anymore and she was still pushing. They DON"T SHUT UP! ARGHHHH.. finally i relented to her offer of :
"trying the 1st trial massage for rm150 anytime i want but PAY TODAY"
(special offer after talking to their manager bla bla.. )
AND IF I like the massage, I can continue with the package she suggested minus 1 try. If I don't like then can just stop there.
When I paid n waited forever for them to issue me the receipt, THEY TRIED TO SELL ME PACKAGES AGAIN. FINALLY MY RECEIPT COME n i read the description :
"NON REFUNDABLE DEPOSIT FOR RM1500 MASSAGE PACKAGE (scrub, spa n massage) OR 1,400 PACKAGE MASSAGE 45mins.
OMG? HELL? DID I JUST PAID FOR A PACKAGE DEPOSIT?????
i only felt CHEATED and ANGRY AFTER I WENT HOME N THINK ON THE BED on what happened today. This morning i woke up, STILL ANGRY AND FEELING A BIT LIKE A STUPID FOOL for even PAYING RM150!! I really HATE THEM PUSHING SO MUCH.. and if i go to this trial "massage" and they still PUSH ME LIKE SHIAT. I AM GOING TO SCREAM AT THEM!!!!!!!!!
I am so damn angry at my friend who knew they were such hard pushers but still bring me there n tell them their treatment is very good! the facial sux alright! for rm200 (rm2k / 10 times) i can go CLARINS INSTITUTE n have a NICE WONDERFUL FACIAL then this cheap crap place!
Added on January 3, 2009, 12:41 pmQUOTE(cwhook @ Dec 3 2008, 06:25 PM)
The first day I stepped into Modern Beauty Salon in PJ, I have a bad feeling. The staffs would keep on pestering or 'hard-sell' me to buy their products or to sign for the package 'course' treatment. After sometime, I relented though against my better judgement and decided to pay for the RM 2000 package in 5 monthly instalments as agreed by both parties. However, each time, Im there after that day, they would ask me to pay more than supposed to and ending up, finished paying the RM 2000 earlier than 5 months agreed earlier. That's where the problem starts.
I made and booked my appointment for 15th October (8pm) as early as 3rd of September. One week before Oct 15th, they called me up, saying that they couldnt fullfill the Oct 15th appointment for reasons best known to them, though I booked approx 1 and half month earlier or 42 days to be exact. They suggested a 5pm time on the same day which I refused since Im still working at the time suggested by them. I do not understand why the 42 days is not sufficient to ensure my booking and what really shock me is that when I want to ask for refund, they said, suddenly there's an opening for the time and date I originally booked. I felt cheated and (still feeling up to today) that they do not respect me as their valued customer after they received my full payment. They do not entertain my request for refund and keep on asking me to make a booking with them, though I repeatedly told them that Im not interested anymore in their services as they couldn't fullfill the booking I made 42 days earlier. After I persistently pursuing for the refund, they passed me from one person to the other. I talked to many staffs on that nite; the booking lady, Joanne and Lay See and few others I didnt ask their names. Lay See promised me she would talk to her superior about this and someone would call me back the next day. A lady by the name of Carrie, called me the next day and she said she couldn't refund me after talking to her Hong Kong 'boss'. Instead, she still want me to make a booking. I told her I'm not interested and she promised she would consult her Hong Kong boss again and to call me back in a time frame that set by her which was a week from the 10th of Oct, regardless of the outcome. I waited patiently and when the clock struck 10pm on the 17th of October, there's still no call from whoever in Modern Beauty.
I know how you feel as I encountered the same shooddy treatment. I made a booking in advance by 42 days, 3rd of Sept for a 15th October appointment and one week before the 15thm they called up and said they couldnt give me that time. Strangely, this happened after i finished the payment for the course. I do not feel they value me as their customer. This is for PJ branch. Do you feel the same? Do you feel you have been treated unfairly?
I intend to go for Consumer Claims Tribunal to claim a refund for unused treatments. Do we wanna come together as one to demand justice for us all? Do you think yo have been treated unfairly, not as a valued customer. Drop me an email at cwhook@hotmail.com .
Reason for my refund are that after Modern Beauty received my full payment, they are not interested to fullfill their services promised to me. For example, such fundamental and simple tasks like an appointment booking (made approx 42 days earlier) not able to fullfilled and a simple return telephone call (as promised by them) to me as their 'so called' valued customer are not done too. In short, I felt cheated and neglected.
Here is a link you may find useful of experiences by other customers of almost the same nature;
<a href='http://my.<no spam links>.com/my/Services/Post_Detail...s/?PostID=73508' target='_blank'>http://my.<no spam links>.com/my/Services/Post_Detail...s/?PostID=73508</a>
Thanks and cheers CWHOOK
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Just would like to let you all know that I already escalate the case above to the Consumer Claims Tribunal of Ministry Of Domestic Trade and Consumer Affairs. They already accepted my case legitimately and the hearing is on this December 2008. You all should voice out too. If you need more information, on how to do this, feel free to email me at cwhook@hotmail.com. Thanks and cheers.
Added on December 3, 2008, 6:26 pmThe link above is actually this
<a href='http://my.<no spam links>.com/my/Services/Post_Detail...s/?PostID=73508' target='_blank'>http://my.<no spam links>.com/my/Services/Post_Detail...s/?PostID=73508</a>
Added on December 3, 2008, 6:27 pmSorry all, I tried to attach the correct link but somehow it was censored

hi can u just type the missing words from the link?
i really want to know what is goin on with this modern beauty n also complain.
This post has been edited by tammylci: Jan 3 2009, 12:41 PM