The first day I stepped into Modern Beauty Salon in PJ, I have a bad feeling. The staffs would keep on pestering or 'hard-sell' me to buy their products or to sign for the package 'course' treatment. After sometime, I relented though against my better judgement and decided to pay for the RM 2000 package in 5 monthly instalments as agreed by both parties. However, each time, Im there after that day, they would ask me to pay more than supposed to and ending up, finished paying the RM 2000 earlier than 5 months agreed earlier. That's where the problem starts.

I made and booked my appointment for 15th October (8pm) as early as 3rd of September. One week before Oct 15th, they called me up, saying that they couldnt fullfill the Oct 15th appointment for reasons best known to them, though I booked approx 1 and half month earlier or 42 days to be exact. They suggested a 5pm time on the same day which I refused since Im still working at the time suggested by them. I do not understand why the 42 days is not sufficient to ensure my booking and what really shock me is that when I want to ask for refund, they said, suddenly there's an opening for the time and date I originally booked. I felt cheated and (still feeling up to today) that they do not respect me as their valued customer after they received my full payment. They do not entertain my request for refund and keep on asking me to make a booking with them, though I repeatedly told them that Im not interested anymore in their services as they couldn't fullfill the booking I made 42 days earlier. After I persistently pursuing for the refund, they passed me from one person to the other. I talked to many staffs on that nite; the booking lady, Joanne and Lay See and few others I didnt ask their names. Lay See promised me she would talk to her superior about this and someone would call me back the next day. A lady by the name of Carrie, called me the next day and she said she couldn't refund me after talking to her Hong Kong 'boss'. Instead, she still want me to make a booking. I told her I'm not interested and she promised she would consult her Hong Kong boss again and to call me back in a time frame that set by her which was a week from the 10th of Oct, regardless of the outcome. I waited patiently and when the clock struck 10pm on the 17th of October, there's still no call from whoever in Modern Beauty.

I know how you feel as I encountered the same shooddy treatment. I made a booking in advance by 42 days, 3rd of Sept for a 15th October appointment and one week before the 15thm they called up and said they couldnt give me that time. Strangely, this happened after i finished the payment for the course. I do not feel they value me as their customer. This is for PJ branch. Do you feel the same? Do you feel you have been treated unfairly?

I intend to go for Consumer Claims Tribunal to claim a refund for unused treatments. Do we wanna come together as one to demand justice for us all? Do you think yo have been treated unfairly, not as a valued customer. Drop me an email at cwhook@hotmail.com .

Reason for my refund are that after Modern Beauty received my full payment, they are not interested to fullfill their services promised to me. For example, such fundamental and simple tasks like an appointment booking (made approx 42 days earlier) not able to fullfilled and a simple return telephone call (as promised by them) to me as their 'so called' valued customer are not done too. In short, I felt cheated and neglected.

Here is a link you may find useful of experiences by other customers of almost the same nature;

http://my.<no spam links>.com/my/Services/Post_Detail...s/?PostID=73508

Thanks and cheers CWHOOK

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Just would like to let you all know that I already escalate the case above to the Consumer Claims Tribunal of Ministry Of Domestic Trade and Consumer Affairs. They already accepted my case legitimately and the hearing is on this December 2008. You all should voice out too. If you need more information, on how to do this, feel free to email me at cwhook@hotmail.com. Thanks and cheers.

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Added on December 3, 2008, 6:26 pmThe link above is actually this

http://my.<no spam links>.com/my/Services/Post_Detail...s/?PostID=73508

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Added on December 3, 2008, 6:27 pmSorry all, I tried to attach the correct link but somehow it was censored



This post has been edited by cwhook: Dec 3 2008, 06:27 PM