that's why la....maybe I'm new in Auto car...before this using Manual..
so..I think I have to get familiar with this...
by the way...thanks for the tip..next week will go up to Genting...

For those facing issues with Tan Chong service center, please complaint and complaint big.

They are ranked 2nd (behind Toyota) in customer service index survey by JD Powers. Let's remind them to keep it up instead of letting it slide. Show them the power of consumer.

Service quality holds 38% of overall satisfaction and it is the biggest contribution.

I think Tan Chong have done great in vehicle pick-up though.





JD Power

This post has been edited by a_dot_el: Nov 27 2014, 05:06 PM

tc sa & technician lousy, every time tell them the problems, get the car that time sure say kao tim already...
for me, they not much difference with proton sc, good in change engine oil only...
but proton i never blame because my car last time RM42k...

but now this car price about double....& problems more than my old proton....

ur aircond same with me, i told Tceas Klang SA, he said is like that 1, normal....really WTF....



This post has been edited by beyond86: Nov 27 2014, 09:05 PM

bro, think properly before buy, don't just because this car a little bit cheaper and give a little bit more discount compare to others.

Tan Chong
customer service, sucks
technical, sucks
quality, sucks

got the new car until now got many minor issues, go sc tell them to fix it but everytime also say ok already...
until now don't bother already la....
now think back, none of the problems has been solved

My car also got that sound. When conpressor on for the first time. Didnt bother cuz my fc is more concerning.

Seems like we all have that issue.

I also notice, cold start, the belt has a high pitch squeeking sound. After warm up no more. U guys got?

Wah, everyday i come here all I read mostly are complaints
There seems to be the same recurring theme, but I really hope this happens in isolation.

Only got the car for a few days, and obviously I'm very happy with the purchase. No complaints so far.

i was thinking to get an almera on Dec
after reading all the complaints, i'm a bit scare now...
dun like vios but city is a bit over budget, headache lah:x

Every new car will have common problem also,,depend on how's the service from SC help you to solve the problem only.

Wow it seems like many problem....

Let's see what problem do I face with my Almera

1) Klok klok sound when going over uneven road. Happened twice, and both time resolved by SC. They say tighten undercarriage, whatever that means. If this happened again, I will raise hell at SC.

2) Minor scratch on the third quarter body when collecting car. SA check and provided free touch up service.

3) Reverse camera sometimes showing and sometimes not/flickering. Claimed warranty.

4) Radio got bzz sound from the head unit. Sounds like HU fan faulty. Claimed warranty.

5) Got one time car loose power, very sluggish. After check, found air filter clogged, complained coz less than 3000km after replacing air filter. After spray clean also the same. TC give a new replacement, power is back!!

Other than that. So far so good. Loving this car. Great fuel economy. Comfy and can get you from point A to point B with ease and comfort and you arrived fresh.

Maybe I got it first batch, so QC is a bit better.

just follow ur heart.....

just to inform u tan chong sc not professional at all.. u can see all forumers complaint, problems never solve.
but if u r lucky got a car less problems.

buying a new car suppose very happy.

for me, every time i look at it, feel sad...

even complaint to HQ customer service also no use, then push back to sc since they said is technical problems.
then sc sa told me the problems they already checked, everything OK...

I went to sc about 8 times, none of problems are resolved, feel like wasting time and money..
i requested HQ to check at other sc, but they said u talk to previous sc first what is the problems.

so every one taichi each other, problems never solve... while our mileage/car age keep increasing, that time sa will tell u this no more warranty, that no more warranty..

how smart & this is tan chong!

for those consider to buy, think twice...

Its been many months since i last posted here. My Almera already clocked 30K ++...Went to Jln Ipoh TCEAS few weeks back for 30k service...it was a Sunday so only normal service..cost bout Rm 300++...

As usual, they pour the 0-20 Nissan Fully Synthetic Oil..OEM is ELF/Total engine oil...Prior to this service,during 29K i tested on PLUS highway...190km/hr no problem..can still revv smoothly...A Volk Beetle was trailing me all the way...

I do agreed that Almera doesnt give the best/claimed FC....mine is worse also..

But...I managed to clocked 700km/full tank 100% highway before...Those were the good days...most of the time I clocked 280-350km / full tank...

I think main reason being the bad traffic in Klang Valley...Whenever i went outstation, mileage is 400-550km/full tank....Speed no less than 140km/hr..

During first 15k of driving Almera, my complaint was A-Z & 1- 99.....Now, i already get used to it...Its all about the driver anyway..

My advice:

1) Change d bloody ori RIM & TYRE...Countless time of near "buang car"
Try 195-60-15..Change sport rim..Mine is 6.5 inch wide..It helps ALOT..
Keep the ORI RIM if u scare void warranty...I dont care anyway...

2) For uphill task/Genting....ALWAYS off O/D ...No nid 2nd or 4th gear....
For downhill....use 2nd gear all the way or off O/D for 3rd gear if u prefer abit
more speed...No worry ur engine wont blow...

3) During cornering for speed above 100km/hr, u may off O/D just before d
cornering for more fun...I lovessss high speed cornering...By pressing off O/D..it
dowshift gear immediately...MAcam MANUAL...haha

4) My favourite petrol is BHP..Ron 95/97 also powerful...For more mileage can try
Petronas...I stopped using thou...Dunwan support BeEnd...Tulan keep on increase
price...

5) I been constantly surveying on how to made my rides better...in terms of engine
oil, suspension..etc...But I told myself to bear with it until the end of WARRANTY...
ALL BRAND will blame you for whateever malfunction...

Anyway...its been a long write up..This is just my experience sharing with fella Almerians...


DO NOT HATE ALMERA FOR WHAT OTHER SAID....LOVE IT FOR WHAT IT IS

please list down all the bad SC that you went, I want to avoid lol

Try TCEAS jln ipoh...i been there since day 1....I will always drag the technician into my car and go for few spin...MUST FIX for me until I say OK...Luckily so far all DONE....I can bear with very minor things

Better luck

Best of luck for the new car...you will enjoy the ride....maybe not the handling on higher speed hahaha..

Remember to check your car throughly before signing acceptance...

Its been like that since day 1....


The only solution I been practising until now is.....Nvr ON ur A/C until d temperature bar is HALF....normaly it only tooks about 2-5 drive to goes up Half BAr...

Then u can safely switch on A/C...the sound will either be less noticeable or none at all...


Good luck....

What rims u using? 15"? On stock suspension? Got pic?

Seems like ur fc is as bad as mine.. only power on highways.. i feel relieved...

I feel you brother..if i knw CKD unit is not as good as import unit. I will go for proton already.. so regret to get a car in 80k with some of minor issues.

As long as the problems can be rectified, i don't mind. It is not okay if they say ok without solving anything.